Refinement Panel show "file name" values with question mark instead of spaces

Hi,
I customized Refinement Panel to refine by file name. In some cases the value (file name) is shown with question mark instead of space. It looks like gibberish and the refine by that value doesn't bring the result.
Any ideas how to solve?
keren tsur

Hi Keren,
Please try to reset index in Central Administration > Application Management > Manage service applications > click the Search service application > Crawling > Index Reset > check the box Deactivate search
alerts during reset > Reset Now > Ok.
Then restart a full crawl in the Central Administration > Application Management > Manage service applications > click the Search service application > Crawling > Content Sources.
In addition, please capture a screenshot of the issue.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Regards,
Rebecca Tu
TechNet Community Support

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