Refused the Student discount coupon for iPad mini retina

Question

Today i visited the local bestbuy store to grab the iPad mini retina. It was a good deal and all over the internet people are talking about getting the same for $299 + tax after using $50 student edu coupon. To my surprise the local bestbuy refused to honor their own coupon.
Coupon clearly says its valid instore or online, but still no luck. Requested to talk to a store manager and same answer. Sorry sir, we cannot let you use this.
One Geek squad person asked me if i can show him the coupon works and i did. To my surprise, after seeing that too, he said, I don't know, but we will not let you use it in store. I showed him again, see the coupon says instore, same answer.
I did told the manager that i can sit in the store, order one online and pickup here itself, I don't see any difference. She simply said, you can do that, but we will not honor the coupon in store, like she don't know or want to know what a customer is trying to explain.
Finally i said i want to file a compaint against her and she smiled and said, please go ahead and call 1-800 number and tell them my name is Michel.
Wow, I just simply said Wow.. never had such an experience. Just sharing my story and wondering what you could have done if you happen to be at my place.
Note: I know there is no difference and i could have make it easy for every one by ordering iPad online and pickup from store, but that was not the point. The point was the attitude of the BB manager for their customers and even once they did not try to understand and try to resolve the issue or at least have exaplined on what ground the coupon cannot be used in store.

Answer 1

Hello MKSTOOL-
Getting an extra $50 off an iPad Mini with Retina display would be a great deal, but only if you get to benefit from it!  I am truly sorry to hear that despite these coupons showing that they are good in the store, you were denied its use.
Based on the information you’ve provided, I’m not really sure why the store would have denied the use of that coupon.  You are correct in that these coupons can be used either in-store or online and that is called out here on BestBuy.com. 
I’d like to look into this further and see if we can help get this resolved for you, but I will need some additional information.  If you can send me a Private Message with your full name and the store location that you visited, I would appreciate it.  You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
I believe the current set of coupons expires on 9/6, to the quicker you can send me that message, the quicker I can try to get a resolution.
Thanks for connecting with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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