Registration with Shared Services failed for EAS, APS, Workspace & Planning

Hi All,
I have installed 11.1.1.3 hyperion suite with OAS as web application server.
The architecture is
Server 1: Shared Services
Server 2: Workspace
Server 3: Planning
Server 4: EAS & APS
Server 5: FR & Web Analysis.
Registration of Planning, EAS, APS & Workspace with shared services failed. Configtool_err.log says:
(May 23, 2011, 05:36:52 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Failed to authenticate user = admin
(May 23, 2011, 05:36:52 PM), com.hyperion.cis.config.wizard.RunAllTasksWizardAction, ERROR, Error:
Error Code: -1
com.hyperion.css.common.configuration.CSSConfigurationException: 20:3008:Failed to connect to native directory.      Error Code: 9
     at com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
     at com.hyperion.css.spi.CSSManager.initProviders(Unknown Source)
     at com.hyperion.css.spi.CSSManager.initialize(Unknown Source)
     at com.hyperion.css.spi.CSSManager.<init>(Unknown Source)
     at com.hyperion.css.spi.CSSManager.getInstance(Unknown Source)
     at com.hyperion.css.CSSSystem.initCSSSystem(Unknown Source)
     at com.hyperion.css.CSSSystem.getInstance(Unknown Source)
     at com.hyperion.cis.config.CmsRegistrationUtil.getStandAloneCSS(CmsRegistrationUtil.java:440)
     at com.hyperion.cis.config.CmsRegistrationUtil.<init>(CmsRegistrationUtil.java:82)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeHubRegistrationTask(RunAllTasksWizardAction.java:422)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:236)
     at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)
(May 23, 2011, 05:36:53 PM), com.hyperion.planning.HspDBConfigurator, ERROR, Error happened: null
(May 23, 2011, 05:36:53 PM), com.hyperion.cis.config.wizard.RunAllTasksWizardAction, ERROR, Error:
com.hyperion.cis.config.ProcessingException
     at com.hyperion.planning.HspDBConfigurator.configure(HspDBConfigurator.java:209)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeDbConfigTask(RunAllTasksWizardAction.java:658)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:202)
     at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)
I tried to telnet port 7777 & 28089 of server 1 from each server. The connection failed. I have asked the network team to open the required hyperion ports
Can anybody help me on this.
TIA

Just out of interest why have you used OAS as it is pretty much dead product now and is not used in future releases.
Anyway I am not sure why you have closed ports between those servers, you will end up spending a lot of time trying to open all the required ports between the servers.
Can you not get all the ports open for a time just to check it definitely is a ports issue.
It is probably also worth checking the following spreadsheet out - http://www.oracle.com/technetwork/middleware/bi-foundation/epm-components-communications-fd-11-128629.xls
It highlights the ports used in communication.
Cheers
John
http://john-goodwin.blogspot.com/

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    Are you able to login to Shared Services, if so does everything look to be functioning correctly, like expanding projects, provisioning.
    Can you access :- http://<hss machine>:28080/interop/framework/getCSSConfigFile
    Cheers
    John
    http://john-goodwin.blogspot.com/

  • Register with Shared Services 11.1.1.4 / AIX / WAS

    Hello Admins,
    I'm working on an installation of EPM Interactive reporting. The environment is AIX 6.1 with manual deployment in Websphere Application Server 6.1.
    Shared services manual deployment was successful and comes up OK.
    Moving onto the Workspace configuration tasks, the Register with Shared Services task fails. In past versions, the configuration utility would ask you the location of where Hyperion Shared Services is installed. In version 11.1.1.4 there are no options at all!
    The error is very basic, communication error--
    (Jun 21, 2012, 05:02:03 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, register operation failed in CMS:
    com.hyperion.interop.lib.OperationFailedException: Unable to connect to Shared Services, make sure the Shared Services server is running and try again.
    at com.hyperion.interop.lib.helper.RegistrationHelper .register(Unknown Source)
    at com.hyperion.interop.lib.CMSClient.register(Unknow n Source)
    at com.hyperion.cis.config.CmsRegistrationUtil.regist erProduct(CmsRegistrationUtil.java:142)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAc tion.executeHubRegistrationTask(RunAllTasksWizardActio n.java:477)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAc tion.execute(RunAllTasksWizardAction.java:258)
    at com.installshield.wizard.RunnableWizardBeanContext .run(Unknown Source)
    Has anyone run into this before? Is there a way to manually register other products with Shared Services?
    Thanks for any help!

    Exactly!
    I was hoping there was a manual method to force the registration with shared services. Since the configuration tool doesn't ASK you where SS is installed it must be pulling this information from somewhere, perhaps that could be manipulated?
    Edited by: edubs11 on Jun 22, 2012 10:07 AM

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