Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

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BT Openzone showing from my Home Hub

My PC is picking up 3 services apparently coming from my router:
My BB service
My BT Fon service - I undertand this
A BT Openzone service - I don't understand this.
I'm sure they're all from my router as the signal strength is precisely the same. Can anyone enlighten me?
Why is a BT OpenZone service apprently coming from my Home Hub 3?
Thanks
Paul
Solved!
Go to Solution.

The total bandwidth for "guest" users is resricted to 500kb. Openzone has been using the home hubs for a few years now, BTFON is a fairly recent addition to fit in with the international Fonera network http://en.wikipedia.org/wiki/FON
I think you may find that BTFON users simply end up on the BT Openzone platform.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My IPad disconnected from my home WiFi and will not accept my password. Does anyone have any ideas on how to fix this?

My IPad has disconnected from my home WiFi and will not accept my password. Does anyone have any ideas on how to fix this?

I would
1. turn off the router for 30sec and connect it to see if it fix it
2. restart the ipad by holding down the on and home button and use the slider
3. update the firmware of the router

Transfer settings from BT Home Hub 4 to BT Home Hu...

I have just ordered a BT Home Hub 5 to replace my existing BT Home Hub 4.
Is it possible to copy the settings from my Home Hub 4 to the new Home Hub 5?
Solved!
Go to Solution.

Keith_Beddoe wrote:
The general opinion is that the HH5 is worse than the HH4, especially for wireless coverage, so I would still keep hold of the HH4.
I think that may overstate the position a little. Certainly, in my own case I have both a HH4 and a HH5 and I use the HH5 from choice (by itself - not plugged in to the Openreach modem). I can't say that I've noticed any difference between the two hubs when it comes to wireless coverage and the connection using the HH5 is just a little bit faster. Of course, other people may have different experiences.
p

Remove BT Broadband Talk from BT Home Hub

Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia

Juliashaw123 wrote:
Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia
Hi. Welcome to the forums.
What a strange request ... BBTalk certainly will not affect your bandwidth, and the service is ceasing in the beginning of 2014 I believe after a year's grace.
Either the email is a fake or sent by mistake. Either way, you can just delete the email.
BBTalk is a phone over the internet for users of hubs 1 or 2 on plain old adsl. These hubs had an attachment for a huib phone which was either included or sold separately. It enabled you to answer your normal phone line calls on it if set up, and to make calls over the normal phone line by prefixing the dialling with a 5. You had a different number associated with the hub phone, an 05xxx number or in most cases a number in the local area if requested.
These are called VOIP numbers.
The service is incompatible with BTInfinity or for newer hubs (3, 4 or 5) as these hubs are not DECT systems for cordless phones.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Devices Disconnecting From Home Hub 5

Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
Devices such as my laptop and the sky wireless adapter (for getting on demand etc) keep disconnecting from the home hub and i keep having to reconnect them. Its really annoying, the sky wireless adapter disconnect every couple of days and i have to re enter the wireless key.
Can anyone help?
Thanks

Did you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

PC keeps disconnecting from home hub.

Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
Would really appreciate some help.

from your comments I assume you are using wifi
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 4 seems to affect my keyboard performance

I'm convinced that connection to my Home Hub 4, either via wi-fi or wired is affecting the keyboad performance/response of my laptop in some way. I know that sounds very weird.
When I'm connected the response from my keyboard becomes delayed. When I type, the characters in whatever program I'm using are slow to register on the screen.
I've checked Task Manager and the system performance stats, I can't see any issue.
If I disconnect from the Home Hub, either having no intenet connection at all, or use my phone as a hotspot, or use a BT Hotspot, or use my laptop in another environment at work, the keyboard response is fine.
No other devices I'm using connected to the HomeHub exhibit any issues (though they're not Windows devices).
Hard rebooting the HomeHub hasn't helped. I am running anti-virus and did a scan, which showed no issues.
Am I going crazy?

Try starting your laptop in safe mode with networking. If it works OK it would appear that there is something running in the back ground that is affecting your laptop. You would then have to go through a process of elimination of what is running when you start normally until you find the program that is causing the problem.
One thing to check is if you have any cloud programs that you run such as BTCloud.

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

My bt mail is not working on iphone when away from home hub since bt mail changed 18/0714

Please help my e-mail no longer works on my iPhone 4s when away from BT home hub. I have set up as directed by BT but no luck. Can you help please?

If you are still having a problem
review this
http://www.apple.com/support/iphone/mail/
and I suggest you delete the new BT mail settings( and the old mail settings ) and then recreate the new BT mail

Home Hub 3 - Connection dropping from N to G?

Hello all; I hope someone can help me with this!
I have recently installed the new Home Hub 3 (replacing a Home hub 1). I have it connected by wifi to a Mac which has a built-in 802.11 connection. The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection. However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G. When this happens, I cannot change it back to a N speed without rebooting.
Does anyone know what might be causing this? It seems to be random. The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between. Is it likely to be the Home Hub which is causing the change, or the Mac? Is there anyway to "lock" the Homehub to only broadcast on N?
Thanks for any answers.

the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor. the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to manually
change to a channel of your choice, follow the steps below, but this will stop the
automatic channel selection feature.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

My xperia disconnects from home wifi

Hi, I have the Xperia Z3, Until recently, my phone was fine. About 3 weeks ago it started disconnecting from my home wifi, this is extremely annoying. It does it when it feels like. Mostly when ive been idle for a bit, but does occur at other times too, in the middle of a written conversation it disconnects.
Things ive tried:
Resetting Router, moving it.
Resetting apps on phone to default.
Forgetting the Wifi connection and re connecting it.
Its doing my head in now need it sorted.
Any suggestions / fixes?

Hi Moreton,
Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines
Are you by chance using any Anti virus or Task manager or even battery saving apps? if so they may be causing the drop in the Wifi connection. I suggest looking through and removing any if you do have them.
let us know how you get on.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Crackling and Burning Smell from Home Hub 5

I have had a crackling noise and burning smell come from my Home Hub 5, as a pre-caution I've turned it off. But depsite repeated attempts to get a replacement from BT no-one on the phone or via the live chat system seems to understand!
Any chance on getting help to get a replacement please?

You will need to phone them back and tell them what the problem is. This time tell them that flames have come out of it.
Obviously do not plug it back in.

Home Hub 3 - losing connection to certain devices

Hi, I've just upgraded to Infinity to try to improve the poor download speeds and regular loss of broadband I was getting on the old BT copper wire service. This included an upgrade from the Home Hub 2 to the Home Hub 3. Early results on the speed are good - typically download speeds are up to 25mb and upload has improved to around 8mb (from less than 3.5mb and 650kbs). However, I'm now experiencing WiFi connection problems with some of my devices.
I have a range of computers, games consoles, iPod touches and iPads connected wirelessly to the router. Some, like my Lenovo X201 and my son's X-box, have connected and remain connected. Others, like my sons' iPod touches, the iPad, and our Dell Netbook seem to freeze. One moment you are surfing the Internet, then you click on a link or try to search, or select a new page and the browser suggests it's trying to go to that page, but nothing happens. The only way to unfreeze it is to disconnect and reconnect, or to renew the lease. On the iPad this can occur every two-to-three minutes, which is a very irritating way to surf! There are similar issues with viewing video content from iPlayer, etc.
Does anyone have any ideas on how to resolve this before I resort to call the BT 'helpline'? (Yes, helpline is in quotes: I have a long relationship born of many years of broadband - or lack of it, more accurately...)

Hi snbjap and rounhead27, welcome to the forums
Ok, I too have a hub3 and have also seen this lately, though my hub has had many settings changed, so they're no longer at default settings.
The event log on the hub manager doesn't show this drop, which is odd as it normally does.
There are some things you can try:
a) change the wireless interface type from the default of b/g/n to just b/g
b) set each device to be issued with the same IP Address via the hub(time consuming for multiple devices)
or
c) set each device with a static IP Address and manually configure the settings to connect to the hub and thus the www (This so far, appears to have cured my Wii dropping)
Having said all that, and because I've already done the above, which has worked for me till the recent drop via wifi, I'll flag a forum mods to see if there is currently a known issue.
-+-No longer a forum member-+-

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Regular disconnection from my Home Hub 2.0 on Infi...

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