Reinstalling Acrobat on Mac with Creative Cloud

I am trying to reinstall Acrobat XI on a Mac running OS 10.7.5 using either the Creative Cloud desktop App or the web site. Both show the application is "Up To Date" and do not offer the download option, even though it was previoulsy uninstalled with the Adobe uninstaller in the Utilities folder. How do i reinstall?

De-activate the Suite. Run the Cleaner tool:
http://www.adobe.com/support/contact/cscleanertool.html
Then try re-installing everything.

Similar Messages

Is Acrobat 9 compatible with Creative Cloud programs?

I submitted this in the updates section but didn't get any help.
Is Acrobat 9 compatible with Creative Cloud products such as Photoshop CC and InDesign? Will I be forced to upgrade to Acrobat XI or can I keep using Acrobat 9 with the Creative Cloud programs?
Any help is appreciated, thanks.

Acrobat 9 should be fine with PDFs you generate with CC apps. I don't believe any of the apps will let you choose a lvel of security that requires Acrobat 10 and up, which is the only stumbling block I can think of.

Does Acrobat not come with Creative Cloud?

I recently purchased the complete Creative Cloud, and I suppose this is my fault, but I assumed that ALL Adobe products came with it. I guess Acrobat is an additional cost? Could someone explain why?

Acrobat has a separate installation process and needs to be activated with your Adobe ID I think. The question on CC is really one for the folks in the CC forum (Adobe Creative Cloud), not the Acrobat forum.

Will Acrobat 9 work with Creative Cloud programs?

I recently purchased a Creative Cloud subscription and although it comes with Acrobat XI I was wondering if Acrobat 9 will still work with the Creative Cloud programs, specifically Photoshop CC, Illustrator, and InDesign.
Anyone have experience with this? I've found that Acrobat XI being installed doesn't allow me to run Acrobat 9.

Hi,
If you already have a higher version which is Acrobat XI , you will not be able to install Acrobat 9 as it is an older version.
If you wish to install Acrobat 9 , you would have to uninstall Acrobat XI first .
Thanks.

Does Acrobat Professional come with Creative Cloud Complete?

Ont he marketing page, it is listed among the apps, on the buy page, it is not...please clarify. thanks

If I am on Creative Cloud pricing and membership plans | Adobe Creative Cloud
click on the business tab, when I see the option to choose complete or choose my apps, Adobe Acrobat is not listed as an option.
https://creative.adobe.com/plans?single_app=photoshop&trackingid=KRQMH
My goal is to price the complete package vs PS, SI, and Acrobat Pro, which is all I need. As a new customer (we do have other licences within the company, so are we not a new customer? no one seems clear on this), the complete is $69/m, PS is $29, AI is $29, I don't see Acrobat Pro, so I can't say how much it is through this cloud, but through the regalr adobe site, it is $14/mt.
If acrobat pro is in the complete package, then the complete is cheaper than buying all three piecemeal. I just want to be sure, because if acrobat pro is not included in complete, there would be no point in getting the complete if I am only using 2 apps from it.
thanks

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

Hi Kyley,
Syncing fonts from CC is a feature of Typekit. However, fonts that you've installed manually on your system will be available in all your apps. You won't need to sync them.
I hope that helps. Let me know if you have any further questions.
Cheers,
Benjamin

Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall i

Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall it?
Windows 7, 64 bit.

Hi msickler,
In order to help you better please provide me more information about the application you are using.
Which version of Acrobat you are using and what is the exact error message that you are getting also let me know when that message poping up.
Have you tried to uninstall and reinstall Acrobat. Is it creative could subscription that you have or you have Master collection suite Cs 6.0.
Regards,
Ajlan Huda.

Can I use Mac and Windows interchangeable with Creative Cloud?

I'm pondering getting a creative cloud membership. As I work on windows and mac, it would be great if I could work off a mac at home one day then work off a windows pc at work the next. Does creative cloud allow me to do this?

Hi Mx,
With creative cloud , you get the option to install the product on a windows and Macintosh both . Also , one single license can be installed on upto two machines as well .
Kartikay S

How do I re-download Acrobat pro XI when Creative Cloud app thinks it's still installed?

I've been having no end of grief with Creative Cloud on my late 2009 2.8 GHz Intel Core i7 iMac, running OS X 10.9.2. It slows my finder redraw down so that sometimes it takes 5 minutes to display the contents of a folder in the finder.
So a couple of months ago I removed the Creative Cloud app from my machine, and things started running smoothly again except I was unable to update the rest of my CC apps.
Needing to update the Camera Raw plugin for Photoshop CC, I reluctantly reinstalled the Creative Cloud app, which refused to recognise that I had a bunch of Adobe apps installed (Photoshop, InDesign, Illustrator, Acrobat, Bridge) ... all except Lightroom, which it recognised. So I uninstalled all my apps and re-downloaded them through Creative Cloud so CC would 'see' that I had the apps. Not so easy with Acrobat XI: I had problems opening it so I went through the 'Uninstal Acrobat XI' app in the Acrobat folder, and now Creative Cloud thinks it's still installed and therefore I can't download a fresh copy.
Should I go through the rigmarole of uninstalling Creative Cloud again and run the risk of it losing track of all my other apps once again, or is there another way to work around this? Every time I try to download from the Adobe site it launches Creative Cloud...
Hoping someone can shed some light on this for me please.

With the help of Adobe support, I signed out of Creative Cloud and signed back in. Although I'd done this yesterday with no result, it worked this time and I'm currently reinstalling Acrobat.

Bought LIGHROOM 5. My computer crashed. I need to reinstal. Don't want Creative Cloud. HOW to

Bought LIGHROOM 5 (Order Number ADO 12175864). My computer crashed. I need to reinstal. Don't want Creative Cloud.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC | XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13, 12, 11, 10| 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Downloading Photoshop with Creative Cloud...

I am trying to download Photoshop CS6 with Creative Cloud, after purchasing Creative Cloud full version. However, when it takes me to Adobe Manager it says Photoshop is 'up to date' and doesn't allow me to click the 'install' option as the others. I have downloaded and carried out a 30 day trial on Photoshop CS6 previously, so don't know if this has affected installation. I am also unsure if I am properly connected with the Creative Cloud, after purchasing Creative Cloud on Tuesday 2nd April. As when I go to order status it states it is shipped and with 'download' option, which takes me to the Adobe Manager, where I then face the problem stated above.
Please advise how I can resolve this issue and download/ install the full Photoshop CS6 version onto my Mac.
Thanks,
Rachael

funny that the first option is to uninstall the up-to-date program in question, when the title of the article states the problem to be that the program is not installed to begin with. It's very hard to uninstall a program that isn't there!
number two didn't work, and i've tried number three more than a few times. I'll get to number four today (the cleaner). I suspect that the manager is not uninstalling OR installing correctly. It just spins on the home tab, and never fully uninstalls, though that could just be sloppy programming. I always have to go into the task manager and stop a process manually. Last time, i tried extracting it from the registry prior to reinstall, but that didn't work either. I have no current or previous installations of the "up-to-date" program on this drive. But i did have CS5 designer suite installed on the previous drive C, which is now drive E. Could that be the problem? Drive C is a brand new SSD, the motherboard was just replaced and windows was reinstalled onto a clean drive, the same drive to which i am installing CC manager.
so i'll try the cleaner today. Finger's crossed! Thanks.

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool,
when i try i saw this image !
im on mac book pro 17' i7 2.4ghz 16 gb ram ATi Radeon 1gb
i tryied to back my time machine .. but still this error .. ?! wtf will it be i have to format my mac to try to reinstall all again ?

EtreCheck version: 1.9.12 (48)
Report generated July 21, 2014 at 20:19:47 GMT-3
Hardware Information:
MacBook Pro (17-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 3:29:48
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Mac OS X (disk0s2) / [Startup]: 749.81 GB (407 GB free)
MATSHITADVD-R   UJ-8A8
USB Information:
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Backup+ Desk 2 TB
EFI (disk1s1) <not mounted>: 209.7 MB
disk1s2 (disk1s2) <not mounted>: 2 TB
Boot OS X (disk1s3) <not mounted>: 134.2 MB
Generic External 1 TB
EFI (disk2s1) <not mounted>: 209.7 MB
disk2s2 (disk2s2) <not mounted>: 999.86 GB
Boot OS X (disk2s3) <not mounted>: 134.2 MB
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/sysctl.conf - Exists
/etc/hosts - Count: 30
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] at.obdev.nke.LittleSnitch (4050 - SDK 10.8) Support
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.SafeNet.driver.Sentinel (7.4.0) Support
[loaded] com.bresink.driver.BRESINKx86Monitoring (8.0) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.8) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.3) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.sample.iokit.SNTLClassicNotSeizeDriver (7.3.0) Support
Startup Items:
PACESupport: Path: /Library/StartupItems/PACESupport
ProTec6b: Path: /Library/StartupItems/ProTec6b
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[failed] com.apple.qmaster.qmasterd.plist
[loaded] com.barebones.authd.plist Support
[running] com.bjango.istatmenusdaemon.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist Support
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.noiseindustries.FxFactory.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.paceap.eden.licensed.plist Support
[loaded] PACESupport.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.bjango.istatmenusagent.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.BlueStacks.AppPlayer.LogRotator.plist Support
[loaded] com.BlueStacks.AppPlayer.Service.plist Support
[loaded] com.BlueStacks.AppPlayer.UninstallAgent.plist Support
[loaded] com.BlueStacks.AppPlayer.UpdaterAgent.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.prosofteng.DGMonitor.plist Support
User Login Items:
uHD-Agent
iTunesHelper
Canon IJ Network Scanner Selector EX
Android File Transfer Agent
RealPlayer Downloader Agent
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
DivX Plus Web Player: Version: 2.3 - SDK 10.5 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Buffer: Version: 2.6.0
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.172
AdBlock: Version: 2.7.7
Translate: Version: 1.1
YouTube Center: Version: 2.0.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
Fountain Music: Version: 2.3 Support
User Internet Plug-ins:
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support
RealPlayer Plugin: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
npsf_uni: Version: sf 3.3.2.1 Support
npsf_cef: Version: sf 3.3.2.1 Support
3rd Party Preference Panes:
Application Enhancer Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
Java Support
Tuxera NTFS Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Mac OS X: Disk size: 698.32 GB Disk used: 319.27 GB
Destinations:
2 TB Seagate Backup Plus Drive [Local] (Last used)
Total size: 2
Total number of backups: 58
Oldest backup: 2014-03-29 12:50:27 +0000
Last backup: 2014-07-21 12:16:02 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 319.27 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
      9% storeagent
      6% Contacts
      6% WindowServer
      2% iTunes
      2% mds
Top Processes by Memory:
655 MB com.apple.IconServicesAgent
360 MB mds_stores
180 MB ocspd
180 MB iTunes
164 MB Contacts
Virtual Memory Information:
10.05 GB Free RAM
3.57 GB Active RAM
586 MB Inactive RAM
1.80 GB Wired RAM
808 MB Page-ins
0 B Page-outs

How many computers can i use with creative cloud?

how many computers can i use with creative cloud?

Two.
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the section Purchasing and getting started:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Error 1603 when trying to install Acrobat XI Pro from Creative Cloud

Hi Guys,
I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Install MSI payload failed with error: 1603 -
Fatal error during installation. MSI Error message:
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
Since the error doesn't have any further information, I don't know what else to try.
Can someone please help?
Thank you in advance.
Cheers,

Hi ,
I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Regards
Sukrit Dhingra

Reinstalling Acrobat on Mac with Creative Cloud

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