Reinstalling Microsoft Office Home and Business 2010 - OS 64 bit Windows 7 Home Premium on Dell Inspiron

To start at the, that's not fair, that goes all the way back to March 24th!
My hard drive has been wiped clean twice now...First time was not by MY choice...the guy from India just talked me through it, with no warning of what was going to be the result.  What a nightmare! 
This 2nd time when I have "retrieved" my files from my external hard documents are there....just can't open them!  
Following messages when opening Word or Outlook:
"Please wait...."etc. "Configuration in Progress Microsoft Office Home and Business".... which takes forever!
"Your AutoCorrect file: c:\users\Tosi\AppData\Roaming\Microsoft\Office\MSO1033.acl, could not be saved.  the file may be read only, or you man not have permission to modify the file."
"Word cannot open existing file (Normal)
In tyring to open Outlook...
Big Red cirlce with an X in it:  Could not install the custom actions.  The form Cache file c:\users\Tosi\AppData\Local\Microsoft\Forms\FRMCACHE>DAT is not valid.  Contact your administrator.
The same message as Word  "Your AutoCorrcet....etc....MSO1033.acl ...etc. "
I have tried to change luck.  How to I get FULL control over my own computer?  Please!
When I do finally get Outlook open, nothing is in there.  I looked for my Outlook Data folder and I see that my .pst data file is in 5 places, yet it is not connecting with Outlook.  No mail, address or calendar are in there. (to back
track...the first time I retrieved my stuff off the hard drive everything worked)
Microsoft has promissed numerous times to assit me to resolve these problems through very lovely emails but no one has called to follow up and help me.  I really need help and I am running out of patience. 
Soon I will be saying "Goodbye Microsoft!  Goodbye Dell!  Hello Apple!" 
Help please! 
Thank you,

As per your description, seems the installation of Office have got completely corrupted. I would suggest you to completely remove Office 2010 from your computer and then reinstall it.
For how to remove/uninstall Office from your computer, I would suggest you to use Microsoft Fix It tool:
After uninstalling Office, please restart your computer then try a reinstallation. If you don't have the Office 2010 installation source or DVD, please go to this website to get Office 2010 installation package: (you might need to provide the product key of Office 2010)
Hope this helps. Thanks a lot for your patience.
Ethan Hua CHN
TechNet Community Support

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