Reload Software 552 Error message work around

I'm desperate.. and climbing out of my skin
The long and the short of it: I have an 8520 and I got an error message of 'Relooad Software 552', but I can't get it to load
I was able to tether the phone and get into the Application Loader, even though the PIN doesn't display on the Desktop Manager (5.0.0.8)
I tried doing it with the Add/Remove Applications and with the Update Software. It gets through the first two phases, then it just hangs up
I tried calling T-Mobile, who put me in touch with BlackBerry... sorry, but I don't have a lot of confidence with the people over the phone. It doesn't help that they try to talk down to me.....
No matter, it's not working
On my old phone, the BB Pearl 8220, a tecnican was trying to do something back door, where we went into the files on my hard drive and used a Loader there (?).
Can someone maybe help me?
If I could get the phone to work, I would be willing to keep this handset and not bother with the new handset that BB is sending to me.
I want this to work. I NEED my phone. I'm inconvenienced with a loaner phone (no bells/whistles... yuck)
Any one?
([email protected] although I can't see the responses so quickly as there is no email on this loaner phone)
Pax,
GFApryl
Detroit

GFApril, try this first.
Complete the following steps:
Verify that the BlackBerry® Desktop Manager and the current BlackBerry Device Software (for your BlackBerry smartphone) is installed on the computer.
Remove the battery from the BlackBerry smartphone. Do not re-insert the battery.
Open the BlackBerry Desktop Manager on the computer.
Connect the BlackBerry smartphone to the computer using a USB cable.
On the BlackBerry Desktop Manager main screen, click Application Loader.
In the Update Software area of the Application Loader, click Start.
Click Options. This allows you to add or remove applications from the BlackBerry smartphone.
Select the applications that you want to install.
Click Next.
Click Next.
Click Finish.
When the application load process starts, insert the battery into the BlackBerry smartphone.
Let us know how it goes.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Reload software: 552 error; cannot reload OS

Hi. I am getting this error message on my Curve 8900:
Reload software: 552
I have read several threads advising how to fix this, but the problem is that they all require me to connect the device to my computer and reload the OS. But since I upgraded to a desktop computer running Win 7, I have never successfully connected the device to the computer except in mass media mode. I just re-downloaded the desktop software and it still won't recognize the device. So I have a device that needs the OS and all applications reloaded, and no way to do that. Suggestions?

Hello !
If you have already done that, then what you can do is resatart your PC.
Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
And now open your BlackBerry Desktop Software.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Constant reload software 552 errors

I am on my second Verizon 9630 in 2 weeks. I get contstand 552 error when downloading software from app world. So did I get 2 bad 9630's or is the the 4.7 software just plain awful.
I am tired of reloading the software and all of my apps every other day. What can I do to make this stop? I just need a phone that will actually work for more then 2 days without crashing.

Brinky, I just want to say you are not alone. Here is a copy of my recent post on the BlackberryForums. Sound familiar.
I need some help, or at least some explanations.
Every so often, more often than I like, I will load some new application and boot to an error 552 with no boot. Some times I have managed to use BBSAK to remove the application and recover. Most times it goes downhill from there.
1) Are there any precautions to avoid these errors?
When all fails, I have to resort to performing the following.
- Wipe the device
- Reload the OS
- Reload all of my 3rd Party Applications
- Restore my data
This works some of the time but occasionally takes a couple of tries. With the loooong Tour reboots, it takes up to two hours to fully restore. Then comes the frustrating part. Even with all the data restored, allmost all of my 3rd party apps require me to re-enter the registration codes, etc. Many times I also have to reset the options. WHY? Isn't this data stored? Why does the data restore not restore the registration codes?
What am I doing wrong. I am now afraid to load any new software cause as much as I love to try new apps, I am tired of bricking my Tour.
Help!!!
This is driving me crazy. I have learned alot on how to recover from these forums, and thank goodness to BBSAK for saving my butt.
Bob
What a long strange trip it's been.
bobchernow

Reload Software: 552 Error

I got a blackberry tour for about 4 months now and absolutely love it... until it started getting this 552 error. Last time it happend, i was on a trip and i ended up not having a functional phone for an entire weekend since i had no access to a windows computer. Every time this happens, i have to hunt down a friend who has a windows machine to resore my phone to a functional state. Its not like i was doing some crazy stuff with the phone, just insalling/removing new application via direct link and app world. And once in a while, randomly, the the phone fails to reboot itself back to normal even though free applicaion memory is more than 50MB.
1. I understand that 3rd party application may be buggy, but then, a smartphone OS should protect itself rather than failing into a state where the primary functionality of the device is compromised.
2. Your users are not PC only users. I'm on Mac and Linux and never owned a computer with windows for the last 10 years. As simple port of AppLoader for mac (or java version that runs on most operating systems) would be a great win when something like this happens.
3. blackberry needs a way to back up the whole phone. phone, data and apps in one go. its not no fun to reload all the apps one at a time when something like this happens. i've spent like 6 hours in the 30 days just to restore all the apps i've been using (2hrs per failure).
I'm not really asking for help. i'm just ranting because i'm very frustrated with the phone now even though i like it. But i'm reconsidering my choice now as i know that android based phones do all the stuff i need w/o bricking itself for a buggy 3rd party applications. I would like to see these issues fixed, if not, I probally won't be a RIM customer for long.
Cheers
/Ven

Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
I can't quite tell...but if you are hoping that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to. Given what you describe, I actually advise taking it in for warranty evaluation (assuming the warranty is still valid, of course).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

Blackberry Protect & "Reload Software: 552" Message

In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour. Has anyone else had this problem with Protect and what is the solution?

Hiya!
I myself cannot use BBRY protect unfortunately (IT policy restriction)
but I thought I would give you this in regards to your error
http://www.blackberry.com/btsc/KB18751
It isnt very helpful, but at least you know.
Sorry mate!
1). Please thank those who help you by clicking the beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
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Error Msg - reload software 552

Hi everyone, Can someone help me pls
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message.
I have tried taking out and putting back both the battery and sim card, nothing is working.
Please what can i do

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Error of my bb....reload software 552

i have error on my blackberry..........reload software 552.............how i reload it

See the link below for the download, and follow these simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9630 Tour - Reload Software: 552 - Mac

This is my second Tour since I bought my first Blackberry a couple of weeks ago. I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help. I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552. I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers. I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago. I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
Does anybody have any suggestions for me to try? Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

HI and Welcome to the Forums!
FWIW -- Here is the official KB about the 552 error:
KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

552 Error message, mac user and can't connect to computer

Hi there,
I've been scouring the forum boards here and the internet for a solution to fixing the 552 error message that is on my BB Tour 9630.
What happened was that I downloaded the Kayak application (even though it said I only had 21 MB of memory left, in red) and when I went to run it, right after it was installed, it froze the screen. I did a battery pull and rebooted the phone. When I went to try to run Kayak again, I got a message saying there was an error in opening the app. Because the app was 3.2 MB, I decided to delete the app since it took up a lot of space and it wasn't working. I can't really remember what happened then, but I then got the 552 error on the gray screen.
I have a Mac and all the solutions seem to be for a PC. That on top of the fact that the phone cannot connect to the computer when I have the BB Desktop Manager open, so I can't even reinstall the OS or delete apps from the apps folder.
I went to the Verizon store today and they said I could either get a new Tour (they have to send for one) or give me the new Curve II, which they were telling me was better than the Tour. I took the Curve II but I feel like I've downgraded even though it has Wifi and a better trackpad. I like the Tour better and am going to go back tomorrow and request my new Tour. I will just have to be more selective about the number of apps I have on the phone.
I really would like to just try to fix the one I have.....any suggestions?

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
https://support.mozilla.org/kb/Server+not+found
https://support.mozilla.org/kb/Firewalls

Reload Software 552 - Is all my data lost?

Hi everyone,
I have a major issue with my BB and I am scared that my data may be lost. My device hasnt been working properly recently, so tonight I tried to do a contact back up with Orange, for which I had to download their app. Once I downloaded it the phone has shut and when I restarted it again it showsn a white screen "Reload Software 552".
I know that the contact back-up I tried to do with Orange, was not succsful, so will I loose all my contatcs if I do a software reset now? I am not too bothered about my pics, apps etc....but I have about 600 contacts both business and private, for which I dont have a back up.
I tried using the DM but it wont recognize my device. Please help me on this one, and let me know if there is any way out of this, which will NOT ERASE my contacts??
Many thanks.

You have NO recent back up of the device, or have BlackBerry Protect installed and working?
Yes, you will likely lose your contacts and personal information on the device.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software: 552 AND computer can't connect

I've been at this trying to fix my phone for 2 days and still nothing. I installed an app that didn't work (it came up with an error) so I uninstalled it. I told it to reboot later and then later did a battery pull. After that, it came on and said "Reload Software: 552" and I can't get it to reload the software.
I think it has something to do with the drivers. I have Vista. It was barely detecting it at first, and when I tried to reinstall it it would always mess up somewhere in the process. I tried with the battery both in and out. However, after resetting or when the battery was out, Windows told me it was installing the software driver. So I thought that I should re-install Desktop Manager. I redownloaded it, and clicked repair (Maybe I should try "Uninstall," make sure the drivers are deleted, and reinstall it?) and then after that it couldn't detect it at all. I directed Windows to install driviers directly from C:\Program Files\Common Files\Research In Motion\USB Drivers and it told me "Windows cannot install this because another process is using the file." I copied the drivers to my flash drive and had it install from there, and it did the same thing without even reading my flash drive so I suspect it's a Windows configuration file that is in use. So I tried the same thing in Safe Mode, even opened the Task Manager and ended a few processes that don't crash my computer upon doing so, and still it said that.
Oh, and the AppLoader program doesn't work either. The device box is blank and the check box to scan for devices is grayed out no matter what I do. Even installing Desktop Manager using WINE for Linux doesn't work.
So I am completely out of alternatives. Any idea what I should do?

Wow... so it's not just me?
Paco, I'm on the THIRD phone that has done this. I've been on these forums looking for help.
But I'm seeing something I hadn't seen before: someone else who: added a program and removed it... .is running Windows Vista (I'm using SP2)..... and the machine will NOT recognize the phone when the reload is attempted!
I have no answer for you (yet). I'm pretty upset with my carrer (T-mobile).... Why, with all the people I had to tell of my issue, does NO ONE see this as a problem? (Um.. Ma'am.. have you recently loaded a program? Which one(s)?)
If we can find a resolution, I would rather go back to my 8220! I am not so happy with this 8520!
Pax,
GFApryl
Detroit

Reload Software 552 Error message work around

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