Remote DVR Activation Failure but using VZ Router

I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?

hoon wrote:
I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?
Well I just went through the same trouble, but was using the first revision of Actiontec router. If you have TV service and use the old D-Link you must have a Motorola NIM-100 for your set top boxes to get all the IP features. When my TV was installed they swaped out the DI-624 for the Actiontec to supply the COAX on router. The D-Link will not work because the firmware does not support the remote access features. Contact tech support and they should send you a new router at no cost. They may want you to send back the old DI-624, or get charged $99. I just sent my old router back with their supplied UPS shipping label. When my Actiontec was installed with the TV the tech said forget that old router and left it with me. "Verizon does not use them anymore".
If you have a NIM-100 and install the Actiontec or Westell router, you will need to remove the NIM-100. Once you get the new router installed, you more then likely will need to have them remove and re add your DVR to get the features enabled. Once my DVR configuration was rejected because of router issue, they had to do that to get the process of activation started again.
Message Edited by prisaz on 05-02-2009 07:28 AM

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