Remote for External I/O Console(Big Silver o

Ok I think I have a small problem with my sound card and External I/O Console and the remote that came with it.
I bought the card on it'ss own and it worked perfect right form the get go, then I ordered the External I/O Console and suddenly the Auto Update no longer sees any Sound blaster(Creative) products in my PC, (I took the side panel off and Yeap?.sound cards in there branded with Creative) and the remote control has no effect when I try to adjust anything. I can adjust from the I/O Console and all works but not the remote.
I?ve checked for Entertainment Center but can't see it as being installed, I tried to install it from the Upgrade kit CD which came with the Console but all I get is an error message that says to:
Make sure nothing is running (All creative drivers cancelled) including all software running in the background.
2 Empty Temp Folder (done)
3 Try to re-install again (done 5 times)
Error Code 6003
So I couldn?t install the Entertainment Center which helps run the Remote.
I?ve listed the links for the Products I have below so you guys can see what I have attached.
Any help would be much appreciated
PS: I've changed the Batteries in the remote so that can't be the problem.......unless the remote is faulty
Sounde card:?
http://au.creative.com/images/corporate/artwork/hires_XtremeGamerFatalty_pdt.jpg
I/O Console:?
http://au.creative.com/images/corporate/artwork/X-FiElitePro_pdt_hi.jpg

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