Remote Not Working Properly
Hi All,
Sorry if this has already been asked/answered. I had a look round but couldn't find anything like this.
I'm a relatively new Vision customer. I have the black box and the back remote. My TV is really old so it doesn't have any powersaving features and this problem is happening now, at 10:30am so it's not because of energy saving lights.
My remote control is barely working. Usually I press a button and the Vision button flashes blue on the remote.
Today I got nothing (it worked last night). Pressing the buttons does nothing for the TV and the Vision button doesn't flash any more. I've changed the batteries and no luck. I've reset the remote by pressing *, # and Power for five seconds and nothing happened. I've tried pressing Mode.
Oddly, the blue LED on the front of my Vision Box responds to the following button presses:
BLUE
GREEN
6
4
and
Shortcuts
The box whill respond to these, for example I'm now begrudginly listening to Fearne Cotton because Radio 1 is channel 444.
When these buttons work the BT Vision button on the remote still doesn't flash blue.
This is the second remote I've had fail on me now and I've only been with BT for two months.
Is there something (however unlikely) that might be happening locally to deprogram these remotes in my house or are the just rubbish? Or am I just unlucky?
I don't want to be without a remote control for three to five days every month.
If anyone can help before I call the helpdesk and send this remote back I would be incredibly grateful.
Many thanks.
Matt
Hello,i think its just that the bt remotes are a bit naff.I have had the same problem a few times mind you i have sausages for fingers.If you are a new customer i'm sure that the remote will be covered under the warranty, give bt a call and they will replace it again.
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I also turned off ip v6. That could help you also. I originally had problems on a Mac mini, and built a windows 7 box to try to fix the problem. The wifi trick worked on both platforms. Several of us have bug reports into apple. I have a wired house also, and am very angry to NEED to use slow wifi to overcome this problem. The ATV gen 3 has been able to keep up with 1080p over wifi, so it doesn't hurt too much. What really hurts is spending over 40 hours troubleshooting this bug. -
I hit this problem at a customer site and can re-produce it in a simple lab. Lab environment: servers:
1x Server 2012 R2 DC and DNS server - DC1 - 10.0.0.1
1x Server 2012 R2 DirectAccess (DA) server - DA1 - 10.0.0.100
Servers are running "Update" (KB2919355) and following DA hotfixes:
KB2929930
KB2966087
I configured DA (via advanced wizard) as follows:
DA and remote access
AD group
directaccess-webprobehost DNA (A) record pointing to 10.0.0.100
behind an edge device (with a single network adapter)
SSL certificate from enterprise root CA issued to directaccess.contoso.com
NLS on remote server using https://nls.corp.contoso.com
DNS: corp.contoso.com = 10.0.0.1; nls.corp.contoso.com = ""
DNS suffix search list = corp.contoso.com
The DNS server validates successfully in the configuration UI.
With this configuration, I get a static IPv6 address of fd79:7a37:cbd9:3333::1/128 assigned to the NIC
The operations status is all green apart from DNS which displays the following error:
"DNS: Not Working Properly"
Error:
None of the enterprise DNS servers fd79:7a37:cbd9:7777::a00:1 used by DirectAccess clients for name resolution are responding. This might affect DirectAccess client connectivity to corporate resources.
Causes:
Enterprise DNS servers fd79:7a37:cbd9:7777::a00:1 are not responding.
I can, however ping fd79:7a37:cbd9:7777::a00:1 (which is the DNS64 translation of 10.0.0.1)
I would like to know what checks are failing as there are no failures in Event Viewer.
I have come across forums where people have the same issue and fix it by specifying the local IP (in this case 10.0.0.100) as the DNS server, however Richard Hicks has confirmed with me that the DNS server should be set to the DNS server, not the DA server's
IP.Thanks for the post Matt,
ISATAP has been disabled on my DA server, so the results of a "ROUTE PRINT -6" command yields:
===========================================================================
Interface List
12...00 15 5d 01 03 64 ......Microsoft Hyper-V Network Adapter
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 IPHTTPSInterface
===========================================================================
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 261 fd79:7a37:cbd9::/48 On-link
14 306 fd79:7a37:cbd9:1000::/64 On-link
14 306 fd79:7a37:cbd9:1000::/128 On-link
14 306 fd79:7a37:cbd9:1000::1/128 On-link
14 306 fd79:7a37:cbd9:1000::2/128 On-link
14 306 fd79:7a37:cbd9:1000:814c:28be:46b5:52c1/128 On-link
12 261 fd79:7a37:cbd9:3333::1/128 On-link
12 261 fd79:7a37:cbd9:7777::/96 On-link
12 261 fe80::/64 On-link
14 306 fe80::/64 On-link
12 261 fe80::20c0:e848:d304:9f01/128 On-link
14 306 fe80::814c:28be:46b5:52c1/128 On-link
1 306 ff00::/8 On-link
12 261 ff00::/8 On-link
14 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
If Metric Network Destination Gateway
0 4294967295 fd79:7a37:cbd9:1000::/64 On-link
0 4294967295 fd79:7a37:cbd9::/48 On-link
0 4294967295 fd79:7a37:cbd9:7777::/96 On-link
=========================================================================== -
Not working properly Computer Browser service in Windows Server 2012
Good afternoon.
Migrated from 2003 to 2012 Active Directory, all is good, but the service Computer Browser in Windows Server 2012 is not working properly.
Online, there are several hundred computers, one network, no segments. PDC is the Master Browser, it is in my list of all the computers, but gives customers or Backup Browser computers only part, and in alphabetical order, giving the first 70 computers and
all.
Looked packet sniffer:
Microsoft Windows Lanman Remote API Protocol
Entry Count: 70
Available Entries: 251
So on Master Browser shows 251 computer, and the client 70.
If disabled on Windows Server 2012 Service Computer Browser, Master Browser is a computer running Windows Server 2003. He gives all computers.
What is the problem, how to get Windows Server 2012 to work correctly as a Master Browser?More info. I have high lighted in bold where the issue is. This is a massive headache for me at the moment
Frame: Number = 377, Captured Frame Length = 182, MediaType = ETHERNET
- Ethernet: Etype = Internet IP (IPv4),DestinationAddress:[00-13-72-52-6E-A1],SourceAddress:[00-1E-0B-2B-68-DD]
- DestinationAddress: Dell Inc. 526EA1 [00-13-72-52-6E-A1]
Rsv: (000000..)
UL: (......0.) Universally Administered Address
IG: (.......0) Individual address (unicast)
- SourceAddress: 001E0B 2B68DD [00-1E-0B-2B-68-DD]
Rsv: (000000..)
UL: (......0.) Universally Administered Address
IG: (.......0) Individual address (unicast)
EthernetType: Internet IP (IPv4), 2048(0x800)
- Ipv4: Src = 10.44.46.101, Dest = 10.44.44.14, Next Protocol = TCP, Packet ID = 14025, Total IP Length = 168
- Versions: IPv4, Internet Protocol; Header Length = 20
Version: (0100....) IPv4, Internet Protocol
HeaderLength: (....0101) 20 bytes (0x5)
- DifferentiatedServicesField: DSCP: 0, ECN: 0
DSCP: (000000..) Differentiated services codepoint 0
ECT: (......0.) ECN-Capable Transport not set
CE: (.......0) ECN-CE not set
TotalLength: 168 (0xA8)
Identification: 14025 (0x36C9)
- FragmentFlags: 16384 (0x4000)
Reserved: (0...............)
DF: (.1..............) Do not fragment
MF: (..0.............) This is the last fragment
Offset: (...0000000000000) 0
TimeToLive: 128 (0x80)
NextProtocol: TCP, 6(0x6)
Checksum: 0 (0x0)
SourceAddress: 10.44.46.101
DestinationAddress: 10.44.44.14
- Tcp: Flags=...AP..., SrcPort=65372, DstPort=NETBIOS Session Service(139), PayloadLen=128, Seq=1910965363 - 1910965491, Ack=580319796, Win=252 (scale factor 0x8) = 64512
SrcPort: 65372
DstPort: NETBIOS Session Service(139)
SequenceNumber: 1910965363 (0x71E70473)
AcknowledgementNumber: 580319796 (0x2296FA34)
- DataOffset: 80 (0x50)
DataOffset: (0101....) 20 bytes
Reserved: (....000.)
NS: (.......0) Nonce Sum not significant
- Flags: ...AP...
CWR: (0.......) CWR not significant
ECE: (.0......) ECN-Echo not significant
Urgent: (..0.....) Not Urgent Data
Ack: (...1....) Acknowledgement field significant
Push: (....1...) Push Function
Reset: (.....0..) No Reset
Syn: (......0.) Not Synchronize sequence numbers
Fin: (.......0) Not End of data
Window: 252 (scale factor 0x8) = 64512
Checksum: 0x6F65, Disregarded
UrgentPointer: 0 (0x0)
TCPPayload: SourcePort = 65372, DestinationPort = 139
- Nbtss: SESSION MESSAGE, Length =124
PacketType: SESSION MESSAGE, 0(0x00)
- Flags: Add 0 to Length
Reserved: (0000000.)
Extension: (.......0)Add 0 to Length
Length: 124(0x7C)
- SMB: C; Transaction, Remote Administration Protocol, FileName = \PIPE\LANMAN
Protocol: SMB
Command: Transaction 37(0x25)
- NTStatus: 0x0, Facility = FACILITY_SYSTEM, Severity = STATUS_SEVERITY_SUCCESS, Code = (0) STATUS_SUCCESS
Code: (................0000000000000000) (0) STATUS_SUCCESS
Facility: (...0000000000000................) FACILITY_SYSTEM
Customer: (..0.............................) NOT Customer Defined
Severity: (00..............................) STATUS_SEVERITY_SUCCESS
- SMBHeader: Command, TID: 0x2001, PID: 0x276C, UID: 0x3801, MID: 0x0140
- Flags: 24 (0x18)
LockAndRead: (.......0) LOCK_AND_READ and WRITE_AND_UNLOCK NOT supported (Obsolete) (SMB_FLAGS_LOCK_AND_READ_OK)
NoAck: (......0.) An ACK response is needed (SMB_FLAGS_SEND_NO_ACK[only applicable when SMB transport is NetBIOS over IPX])
Reserved_bit2: (.....0..) Reserved (Must Be Zero)
CaseInsensitive: (....1...) SMB paths are case-insensitive (SMB_FLAGS_CASE_INSENSITIVE)
Canonicalized: (...1....) Canonicalized File and pathnames (Obsolete) (SMB_FLAGS_CANONICALIZED_PATHS)
Oplock: (..0.....) Oplocks NOT supported for OPEN, CREATE & CREATE_NEW (Obsolete) (SMB_FLAGS_OPLOCK)
OplockNotify: (.0......) Notifications NOT supported for OPEN, CREATE & CREATE_NEW (Obsolete) (SMB_FLAGS_OPLOCK_NOTIFY_ANY)
FromServer: (0.......) Command - SMB is being sent from the client (SMB_FLAGS_SERVER_TO_REDIR)
- Flags2: 51207 (0xC807)
KnowsLongFiles: (...............1) Understands Long File Names (SMB_FLAGS2_KNOWS_LONG_NAMES)
KnowsEas: (..............1.) Understands extended attributes (SMB_FLAGS2_KNOWS_EAS)
SmbSecuritySignature: (.............1..) Security signatures enabled (SMB_FLAGS2_SMB_SECURITY_SIGNATURE)
Compressed: (............0...) Compression Disabled for REQ_NT_WRITE_ANDX and RESP_READ_ANDX (SMB_FLAGS2_COMPRESSED)
SecuritySignatureRequired: (...........0....) Security Signatures are NOT required (SMB_FLAGS2_SMB_SECURITY_SIGNATURE_REQUIRED)
Reserved_bit5: (..........0.....) Reserved (Must Be Zero)
IsLongName: (.........0......) DO NOT use Long File Names (SMB_FLAGS2_IS_LONG_NAME)
Reserved_bits7_9: (......000.......) Reserved (Must Be Zero)
ReparsePath: (.....0..........) NOT a Reparse path (SMB_FLAGS2_REPARSE_PATH)
ExtendedSecurity: (....1...........) Aware of extended security (SMB_FLAGS2_EXTENDED_SECURITY)
Dfs: (...0............) NO DFS namespace (SMB_FLAGS2_DFS)
Paging: (..0.............) Read operation will NOT be permitted unless user has permission (NO Paging IO) (SMB_FLAGS2_PAGING_IO)
NTStatus: (.1..............) Using 32-bit NT status error codes (SMB_FLAGS2_NT_STATUS)
Unicode: (1...............) Using UNICODE strings (SMB_FLAGS2_UNICODE)
PIDHigh: 0 (0x0)
SecuritySignature: 0x0
Unused: 0 (0x0)
TreeID: 8193 (0x2001)
ProcessID: 10092 (0x276C)
UserID: 14337 (0x3801)
MultiplexID: 320 (0x140)
- CTransaction:
WordCount: 14 (0xE)
TotalParameterCount: 32 (0x20)
TotalDataCount: 0 (0x0)
MaxParameterCount: 8 (0x8)
MaxDataCount: 4200 (0x1068)
MaxSetupCount: 0 (0x0)
Reserved: 0 (0x0)
- Flags: Do NOT disconnect TID
Disconnect: (...............0) Do NOT disconnect TID
NoResponse: (..............0.) Server response to the client
Reserved: (00000000000000..) Reserved
Timeout: 5000 milli sec(s)
Reserved2: 0 (0x0)
ParameterCount: 32 (0x20)
ParameterOffset: 92 (0x5C)
DataCount: 0 (0x0)
DataOffset: 0 (0x0)
SetupCount: 0 (0x0)
Reserved3: 0 (0x0)
ByteCount: 61 (0x3D)
- RemoteAPIBuffer:
- FileName: \PIPE\LANMAN
- Align: 1 Bytes
AlignBytes: Binary Large Object (1 Bytes)
Name: \PIPE\LANMAN
Pad1: Binary Large Object (2 Bytes)
- RAPRequest: NetServerEnum2 Request, InfoLevel = 1, SV_TYPE_ALL: All in NSNET
RAPOpcode: NetServerEnum2
- ParameterDescriptor: WrLehDz; 4 send, 1 receive parameter
Param: (W) WORD (send parameter, 16 bit integer)
Param: (r) Receive buffer (format in data descriptor) (receive data, 0 bit integer)
Param: (L) Receive buffer length (send/receive parameter, 16/16 bit integer)
Param: (e) Entries read (receive data, 0 bit integer)
Param: (h) WORD (receive parameter, 16 bit integer)
Param: (D) DWORD (send parameter, 32 bit integer)
Param: (z) ASCIIZ (send parameter, 8 bit integer)
Param: ASCII NUL (string terminator)
- DataDescriptor: B16BBDz; data bytes send: 0, receive: 34
- Datum: (B) BYTE[16] (receive data, 8 bit integer)
Datum: (B) BYTE (receive data, 8 bit integer)
Digit: 1
Digit: 6
Datum: (B) BYTE (receive data, 8 bit integer)
Datum: (B) BYTE (receive data, 8 bit integer)
Datum: (D) DWORD (receive data, 32 bit integer)
Datum: (z) ASCIIZ* (receive data offset, 32 bit integer)
Datum: ASCII NUL (string terminator)
- NetServerEnum2: SV_TYPE_ALL: All in NSNET
InfoLevel: (1) SERVER_INFO_1
ReceiveBufferSize: 4200 (0x1068)
- ServerType: SV_TYPE_ALL: All
Workstation: (...............................1) All workstations
Server: (..............................1.) All computers with the server service running
Sqlserver: (.............................1..) All running Microsoft SQL Server
DomainCtrl: (............................1...) All primary domain controllers
DomainBakctrl: (...........................1....) All backup domain controllers
TimeSource: (..........................1.....) All Time servers
AFP: (.........................1......) All Apple File Protocol servers
Novell: (........................1.......) All Novell servers
DomainMember: (.......................1........) All LAN Manager 2.x domain members
PrintqServer: (......................1.........) All print servers
DialinServer: (.....................1..........) All dial-in servers
ServerUnix: (....................1...........) All Unix/Xenix servers
NT: (...................1............) All Windows NT workstations or servers
WFW: (..................1.............) All Windows for Workgroups servers
ServerMFPN: (.................1..............) All Microsoft File and Print for NetWare servers
ServerNT: (................1...............) All non-domain controller servers
PotentialBrowser: (...............1................) All servers that can run the browser service
BackupBrowser: (..............1.................) All backup browsers
MasterBrowser: (.............1..................) All master browsers
DomainMaster: (............1...................) All domain master browsers
Reserved1: (..........11....................)
Windows: (.........1......................) All Windows 95 or later
DFS: (........1.......................) All DFS root servers
ClusterNT: (.......1........................) All NT Clusters
Terminalserver: (......1.........................) All Terminal Servers
ClusterVSNT: (.....1..........................) All NT Cluster Virtual Server Names
DCE: (....1...........................) AllIBM DSS (Directory & Security Services)
Reserved2: (...1............................)
AlternateXport: (..1.............................) Return list for alternate transport
LocalListOnly: (.1..............................) Return local list only
DomainEnum: (1...............................) Enumerate primary domain
Domain: NSNET
Then the reply;
Frame: Number = 378, Captured Frame Length = 1514, MediaType = ETHERNET
+ Ethernet: Etype = Internet IP (IPv4),DestinationAddress:[00-1E-0B-2B-68-DD],SourceAddress:[00-13-72-52-6E-A1]
+ Ipv4: Src = 10.44.44.14, Dest = 10.44.46.101, Next Protocol = TCP, Packet ID = 27036, Total IP Length = 1500
+ Tcp: Flags=...A...., SrcPort=NETBIOS Session Service(139), DstPort=65372, PayloadLen=1460, Seq=580319796 - 580321256, Ack=1910965491, Win=253 (scale factor 0x8) = 64768
+ Nbtss: SESSION MESSAGE, Length =2013
+ SMB: R; Transaction, Remote Administration Protocol
- RAPResponse: NetServerEnum2 Response, Count = 31
Win32ErrorCode: 0x00000000 - ERROR_SUCCESS - The operation completed successfully.
Converter: 2251 (0x8CB)
- NetServerEnum2: Count = 31
EntriesReturned: 31 (0x1F)
EntriesAvailable: 31 (0x1F)
+ NetServerInfo1: APOLLO
+ NetServerInfo1: ARTEMIS
+ NetServerInfo1: ASKLEPIOS
+ NetServerInfo1: CASTOR
+ NetServerInfo1: DCC4503-131L
+ NetServerInfo1: DCC4503-155L
+ NetServerInfo1: DCC4503-157L
+ NetServerInfo1: DCC4503-161L
+ NetServerInfo1: DCC4503-171L
+ NetServerInfo1: DCC4503-172L
+ NetServerInfo1: DCC4503-175L
+ NetServerInfo1: DCC4503-177L
+ NetServerInfo1: DCC4503-183L
+ NetServerInfo1: DCC4503-184L
+ NetServerInfo1: DCC4503-185L
+ NetServerInfo1: DCC4503-188L
+ NetServerInfo1: DCC4503-196L
+ NetServerInfo1: DCC4503-197L
+ NetServerInfo1: DCC4503-199L
+ NetServerInfo1: DCC4503-202L
+ NetServerInfo1: DCC4503-203L
+ NetServerInfo1: DCC4503-205L
+ NetServerInfo1: DCC4503-210L
+ NetServerInfo1: DCC4503-213L
+ NetServerInfo1: DCC4503-219L
+ NetServerInfo1: DCC4503-220L
+ NetServerInfo1: DCC4503-228L
+ NetServerInfo1: DCC4503-233L
+ NetServerInfo1: DCC4503-234L
+ NetServerInfo1: DCC4503-236L
+ NetServerInfo1: DCC4503-241L
StringData: Binary Large Object (586 Bytes) -
Mouse is not working properly on a one month old HP Pavillion 15-NO28US
I'm sure it's already been talked about on here, but I haven't found a successful fix or the same exact problem as I'm having. I went thru the latest Windows 8.1 update recently (at least I think it was the update) and when I restarted my computer yesterday the mouse was not working properly. Like a lot of other people who are complaining about it, the two-finger scrolling and other similar features are not working, but what really bothers me is the the mouse is almost acting like it was changed to a left handed mouse. I've checked the settings and it is still set on right-handed, but when I click the left mouse button the small window opens up next to where I clicked, which has the copy, delete and paste options (and other regular options) in it. When I click the right mouse button, nothing happens. Double tapping on the touchpad doesn't do anything either. I downloaded and install the latest synaptic drivers and nothing happened. I even performed a system recovery last night to reset all setting and it's still not working. This really sucks because I've only had this computer for about a month and I've already lost everything I've put on it...most importantly all of my school work and music apps. Is there anything to fix this or can anyone tell me what's going on with this stuff, before I have to call into HP and have a melt down?
Hi Kevin3047,
Thank you for your query, I will do my best to assist you!!
I understand that after updating from Windows 8 to 8.1 your mouse is not performing correctly. You have tried the built in troubleshooter but to no avail.
You checked the settings and they appear ok, but when you click the left mouse button the small window opens up next to where you clicked, which has the copy, delete and paste options (and other regular options) in it. When you click the right mouse button, nothing happens. Double tapping on the touchpad doesn't do anything either. I grasp that you did a recovery but it did not help. You also stated you lost your data once, and that in itself is extremely aggravating, I agree.
Here is a step that may help.
Go to the Command Prompt and right click on it to run as Administrator
type sfc /scannow and press enter. This will scan for corrupted files and try to repair them.
Here are links to two documents that may aid with this process.
Troubleshooting Mouse Problems (Windows 8)
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Would you also please try a clean boot to see if it persists. Here is a Windows document to assist you.
How to perform a clean boot in Windows
If none of this has alleviated the issue, I suggest you do a Refresh Your PC to Resolve Problems (Windows 8).
If the issue still pesists, I would do a recovery again. You will be prompted during the recovery to backup your personal files to prevent data loss. I would suggest you choose yes, to prevent data loss.
Performing an HP System Recovery (Windows 8)
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
This will take it back to factory. Here is a document on Updating Windows 8 to 8.1 to assist you with doing the update again.
If you are still experiencing the issue, as @visruth stated I would contact HP support for assistance. They are able to remotely log onto your system to help with this difficulty.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Good Luck!!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
I have lost track of the number of websites which do not work properly on my iPad. They include retail sites, billing sites and most important of all job application sites. They all seem to require Adobe Flash Player which cannot be downloaded onto an iPad. Skyfire does not solve the problem. They all load without vital parts of the site such as tabs, links and correct formatting. Any suggestions?
Most such brower/service combinations have a difficult time working with Flash-based apps and often fail completely. Flash videos are usually the most successful content these browers can handle. You can try the others apps - Puffin, iSwifter, etc - but you may find that none of them work, in which case you will not be able to use your iPad with these sites other than by using one of the various remote control solutions to take over a computer running the full Flash Player.
IMHO, any developer that built a Flash application for a billing or job application site was an idiot, but I know that's out of the control of anyone but the relevant company.
Regards. -
Photoshop not working properly after new installation
I have a brand new Dell desktop that runs windows 8. I installed the Adobe Creative Suite 5.5 Master Collection and got a message saying that there were errors during installation and some things might not work properly. I uninstalled and did it a second time. Same message.
I then spoke with an Adobe agent that helped me download a program to detect what the errors were. He said they were minor issues and shouldn't affect the programs. No help there.
I then spent hours today speaking with Dell on the phone and the rep took remote control of the computer and did a diagnostics check on the hardware. He said everything is fine. I asked him if it might be the video card needing an update so he ran an update. Same issues, no change.
We changed the compatability to windows 7 and still no change.
I then uninstalled the creative suite and tried installing it from the desktop. Still same problems.
These are the issues in photoshop:
1)When using certain tools (transform tool, crop tool) the images goes completely black.
2) The background switches at random- sometimes checkered, sometimes grey, and sometimes black.
3) Color saturation is incorrectly represented. It switches whenever it wants. For instance, when I zoom in and out it changes.
In Adobe Bridge some of the RAW images don't show in the program. Some I just can't open. Others open fine. Those images will open in Photoshop but not in Bridge.
So I have no idea what to do and this is becoming extremely frustrating. I should add I haven't had any problems with Lightroom and it works fine as far as I can tell.
What could be causing these issues? Could the install CD be damaged?I turned off the GPU in Photoshop's preferences as you suggested and everything seems to work properly now in Photoshop. In Adobe bridge the files are also all showing now and there doesn't seem to be the same issue there either.
I also tried enabling the GPU and changing it to Basic and it continues to work, but when it is changed to advanced when enabled the problems arise again.
So it seems as though the problem is with the video card or its driver as you said. I am not 100% sure that the Dell rep updated the driver from AMD but I am pretty sure he did. I did go to the AMD website and ran a program to detect if the driver needs to be updated and it resulted in a message saying that the driver is up to date and current.
As you said this is just a temporary solution and I want to make sure I have a working GPU system. What do you think the problem is then? How would you suggest I proceed? Should I contact Dell and tell them the problem seems to be with the installed video card? -
Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?
There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested. -
I tried to migrate my files from my old G4 book to my new Macbook Air. It did not work properly and I want to restore the Air to its original settings. How do I do this?
You will need to use an external DVD drive to run the disc installer that came you your machine. You can also do it with another Mac using the Remote Install Max OS X app. Finely, if you have access to another computer, you could burn the install image on a USB thumb drive, boot from that, erase the drive and run the installer.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G + 120G OCZ Vertex 3 SSD Boot HD -
Undo is not working properly (grayed out)
Undo is not working properly in Indesign CC 9.2. I am using a 17" MBP running OSX 10.9.1.
Processor: 2.2 GHz Intel Core i7
Memory: 4GB 1333 MHz DDR3
I ran into this issue doing a publication layout. I was not doing anything overly complicated. Copying/pasting, placing images, adding text boxes, copying/pasting text boxes. It seems to happen without rhyme or reason.
I know that is not helpful for troubleshooting so I was able to isolate the problem. Here is how to recreate it.
Open new doc (standard letter)
Create text box with random text
copy the text box (cmd C)
paste the text box (cmd V)
move the resulting text box using selection tool (V)
select NEW text box (selection tool)
copy the NEW text box (cmd C)
paste the NEW text box (cmd V)
move the text box (selection tool).
Repeat until there are 5 text boxes (at least).
Undo the various actions after placing and moving the 5 text boxes.
I cannot undo back to a "new document."
In some cases I can only undo 2 actions before "undo" becomes grayed out, and in some cases, I can undo up to 9 or 10 actions before it gets grayed out.
Other programs running:
Illustrator
Photoshop
Text Edit
MS Word 2011
Excell 2011
Messages
Chrome
Finder
Fetch (FTP software)
I need to have these programs running simultaneously in many cases and have done so successfully in the past. I have a feeling it might be a memory issue, but I have not seen a similar post and I never had the issue with CS5 running with an identical setup. I was able to undo actions up until my previous save in CS5 sometimes 25-30 actions.I unplugged the USB items and the problem still persisted so it is not related to any of those.
I shut down InDesign and tried reopening. InDesign crashed at reopen. I have provided the log below. Hopefully this shows where the problem is occurring.
Process: Adobe InDesign CC [3814]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.2.0.69 (9200)
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: Adobe InDesign CC [3814]
User ID: ***
Date/Time: 2014-01-27 11:58:37.300 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: ********************
Sleep/Wake UUID: *********************
Crashed Thread: 8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x6180002737c0: Heap corruption detected, free list canary is damaged
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8af44622 __open_nocancel + 10
1 libsystem_c.dylib 0x00007fff8fa09c9b __opendir2$INODE64 + 59
2 com.apple.CoreFoundation 0x00007fff8d160d4a _CFIterateDirectory + 74
3 com.apple.CoreFoundation 0x00007fff8d1636b3 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 627
4 com.apple.CoreFoundation 0x00007fff8d16331d CFBundleGetInfoDictionary + 141
5 com.apple.CoreFoundation 0x00007fff8d15fb5b _CFBundleCreate + 827
6 com.apple.CoreFoundation 0x00007fff8d1a3e89 _CFBundleEnsureBundleExistsForImagePath + 89
7 com.apple.CoreFoundation 0x00007fff8d24bb93 _CFBundleEnsureAllBundlesUpToDateAlreadyLocked + 67
8 com.apple.CoreFoundation 0x00007fff8d1a3bf8 CFBundleGetBundleWithIdentifier + 248
9 com.adobe.InDesign.AWS 0x000000011667d2bc 0x116676000 + 29372
10 com.adobe.InDesign.AWS 0x000000011667a577 0x116676000 + 17783
11 com.adobe.InDesign.AWS 0x000000011667a370 0x116676000 + 17264
12 com.adobe.InDesign.AWS 0x00000001166772a7 0x116676000 + 4775
13 com.adobe.InDesign.AWS 0x0000000116683fb0 0x116676000 + 57264
14 com.adobe.InDesign.AWS 0x000000011668472e 0x116676000 + 59182
15 com.adobe.InDesign.AWSUI 0x0000000116646597 0x116636000 + 66967
16 com.adobe.InDesign.AWSUI 0x0000000116645f05 0x116636000 + 65285
17 com.adobe.InDesign.AppFramework 0x000000010d6739bb 0x10d632000 + 268731
18 ObjectModelLib.dylib 0x0000000104b2fcd3 0x104b10000 + 130259
19 ObjectModelLib.dylib 0x0000000104b4306c 0x104b10000 + 209004
20 ObjectModelLib.dylib 0x0000000104b3e3fc ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 7676
21 com.adobe.InDesign 0x0000000100001c7e main + 94
22 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8af45662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9067043d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff90670152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8af44716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97874c77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff92a51c37 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff92a2238d MPWaitOnQueue + 192
4 PMRuntime.dylib 0x0000000101682be1 0x101681000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff92a2290b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8af4534a fstat$INODE64 + 10
1 IMSLib.dylib 0x0000000119a3d2dd 0x1199c0000 + 512733
2 IMSLib.dylib 0x00000001199f3616 0x1199c0000 + 210454
3 IMSLib.dylib 0x00000001199f39ef 0x1199c0000 + 211439
4 IMSLib.dylib 0x0000000119a1f3c8 0x1199c0000 + 390088
5 IMSLib.dylib 0x00000001199f328d 0x1199c0000 + 209549
6 IMSLib.dylib 0x0000000119a2ebdf 0x1199c0000 + 453599
7 IMSLib.dylib 0x00000001199f64f0 0x1199c0000 + 222448
8 IMSLib.dylib 0x00000001199f894b 0x1199c0000 + 231755
9 IMSLib.dylib 0x0000000119a3fc0e 0x1199c0000 + 523278
10 IMSLib.dylib 0x0000000119a40a0b 0x1199c0000 + 526859
11 IMSLib.dylib 0x00000001199ea34e 0x1199c0000 + 172878
12 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
13 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
14 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
15 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
16 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
17 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
18 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
19 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8af40a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8af3fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d1b0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d1af939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d1af275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff975a170b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8af44866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9787335c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8fa39bba abort + 125
3 libsystem_malloc.dylib 0x00007fff919a5bf9 nanozone_error + 486
4 libsystem_malloc.dylib 0x00007fff919a5dbb _nano_malloc_check_clear + 445
5 libsystem_malloc.dylib 0x00007fff919a46c4 nano_malloc + 35
6 libsystem_malloc.dylib 0x00007fff919a287c malloc_zone_malloc + 71
7 libsystem_malloc.dylib 0x00007fff919a3290 malloc + 42
8 libc++abi.dylib 0x00007fff90c5853e operator new(unsigned long) + 30
9 libstdc++.6.dylib 0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
10 libstdc++.6.dylib 0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
11 libstdc++.6.dylib 0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
12 libstdc++.6.dylib 0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
13 IMSLib.dylib 0x0000000119a414fb 0x1199c0000 + 529659
14 IMSLib.dylib 0x0000000119a416a2 0x1199c0000 + 530082
15 IMSLib.dylib 0x00000001199ea192 0x1199c0000 + 172434
16 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
17 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
18 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
19 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
20 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
21 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
22 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
23 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8af449aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8d1fbd43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000119dfa000 rcx: 0x0000000119df8958 rdx: 0x0000000000000000
rdi: 0x0000000000007c13 rsi: 0x0000000000000006 rbp: 0x0000000119df8980 rsp: 0x0000000119df8958
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000104bf7000 r13: 0x00006180002737c0 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x00007fff8af44866 rfl: 0x0000000000000206 cr2: 0x00000001083c9000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.2.0.69 - 9200) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10013aff7 +DV_WidgetBinLib.dylib (1) <57491245-3B90-3D4B-B4B6-4441EE325E3C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001d5000 - 0x10021aff7 +TextPanelLib.dylib (1) <4B30610F-C637-3910-A413-C40325795CAD> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100237000 - 0x100398fff +WidgetBinLib.dylib (1) <50EE77D3-591B-306F-9D62-2026938837EE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
0x10044a000 - 0x100616fff +com.adobe.owl (AdobeOwl version 5.0.24 - 5.0.24) <1C99AA07-E73F-370B-82FA-01C1C4AAF97D> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x100659000 - 0x10089dfff +com.adobe.dvacore.framework (7.0.849324 - 7.0.849324.0) <08EB97C1-03E5-3C1B-B154-C886807BC6F1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x100964000 - 0x100df1ff7 +com.adobe.dvaui.framework (7.0.849324 - 7.0.849324.0) <25942AAC-0437-303F-9663-B17113468EBB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x101089000 - 0x101089fff +com.adobe.InDesign.InDesignModel (9.0 - 0) <7DCCCD9E-8ECB-330B-84AF-4F090F82BBBA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0x10108e000 - 0x10109cfff +com.adobe.boost_threads.framework (7.0.847203 - 7.0.847203.0) <A0AE19A9-2B8E-310A-8AC1-0E2E026E7A40> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x1010b2000 - 0x1010b8ff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1010c7000 - 0x101536ff7 +PublicLib.dylib (1) <1B305F6E-A0D3-39A3-91FE-B878D638B7A7> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
0x101681000 - 0x10168bfff +PMRuntime.dylib (1) <0164EA5E-E56E-332F-901A-5E514833C38F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
0x101694000 - 0x1016abff7 +com.adobe.AFL (AdobeAFL 1.5.0 - 1.5) <1C46F2BE-2E4D-3E25-ACDF-85E2962B92DF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
0x1016ba000 - 0x1019cbff7 +com.adobe.CoolType (AdobeCoolType 5.15.00.31977 - 5.15.00.31977) <42323DBD-3A6D-3C41-A2C1-2B944789D8A9> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x101a13000 - 0x101a30fff +com.adobe.BIB (AdobeBIB 1.2.03.31977 - 1.2.03.31977) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x101a38000 - 0x101b7efff +com.adobe.ACE (AdobeACE 2.20.02.31977 - 2.20.02.31977) <3A212837-B075-34C0-96E9-5A4019C9DFEE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x101b92000 - 0x102163fff +com.adobe.AGM (AdobeAGM 4.30.29.31977 - 4.30.29.31977) <BFFDBF0E-28EF-3720-93BE-293618541D26> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
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The head phone jack on my brand new iPod touch 5th generation is not working properly
The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
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