Remove buttons from CAD Supervisor toolbar

UCCE 9
CAD 9
I know we can remove Agent buttons from CDA -> CAD-Agent work flow -> User Interface section.
How to remove buttons from CAD Supervisor toolbar please? Like Recording. If not possible, is it possible to Disable / Grey out a button. I am looking to remove / disable VoIP Monitoring and Record buttons please?
Thanks,
Kartik Bhatia

Can you try this:
Go to CAD Admin web page
Services Configuration-> Remove VoIP/Recording & Playback Services
Make sure that there are no IP addresses of any servers in the Recording & Playback Service menu. If there are some, select them and press ‘Remove’ button to remove them.
Please make sure that you close CSD, CAD completely and login back to see the changes. I haven’t tried this before but I think this would disable the recording buttons in CSD. I don’t know whether it needs CAD services restarts(all).
-Sunil

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<Property name="display_order_priority" value="4"/>
</Properties>
</Action>
<Action name="markAsLaunched" groupAction="" handler="UWLActionHandler" referenceBundle="mark_as_launched" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
</Action>
<Action name="viewSubProcess" groupAction="" handler="SAPWebDynproLauncher" referenceBundle="view_subprocess" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="WebDynproApplication" value="JWFTaskDetail"/>
<Property name="internalId" value="0"/>
<Property name="action" value="viewsubprocess"/>
<Property name="isnewwindow" value="0"/>
<Property name="item_type" value="uwl.request.coll"/>
<Property name="external_obj_type" value="WFTask"/>
<Property name="subProcessId" value="${item.subProcessId}"/>
<Property name="appContext" value="${context.appContext}"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="uwlSubprocessRunningOnly"/>
<Property name="WebDynproDeployableObject" value="sap.com/tceujwfwfwdtd"/>
<Property name="launchContext" value="UWL"/>
<Property name="item_id" value="${item.subProcessId}"/>
<Property name="external_obj_id" value="${item.subProcessId}"/>
</Properties>
</Action>
<Action name="viewDetail" groupAction="" handler="SAPWebDynproLauncher" referenceBundle="view_detail" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL" launchNewWindowFeatures="width=700,height=600,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="WebDynproApplication" value="UWLDetail"/>
<Property name="WebDynproDeployableObject" value="sap.com/tckmcbc.uwl.ui~wd_ui"/>
<Property name="excludeActions" value="$"/>
<Property name="isnewwindow" value="1"/>
<Property name="excludePreviewSections" value="$"/>
<Property name="image" value="icon_detail.gif"/>
<Property name="sap_uwl_selecteditem" value="${item.internalId}"/>
<Property name="displayEmptyDisplayAttributes" value="$"/>
<Property name="excludeDisplayAttributes" value="$"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="-2"/>
</Properties>
</Action>
<Action name="replace" groupAction="" handler="ProviderActionHandler" referenceBundle="replace" returnToDetailViewAllowed="no" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="3"/>
</Properties>
</Action>
<Action name="priorityNormal" groupAction="" handler="ProviderActionHandler" referenceBundle="blank" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="newValue" value="2"/>
<Property name="priority" value="Normal"/>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
</Action>
<Action name="removeAttachment" groupAction="" handler="ProviderActionHandler" referenceBundle="blank" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="attachmentId" value=""/>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
</Action>
<Action name="decline" groupAction="" handler="ProviderActionHandler" referenceBundle="decline" returnToDetailViewAllowed="no" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="3"/>
</Properties>
<ConfirmDescriptions referenceBundle="decline_prompt"/>
</Action>
<Action name="viewMemos" groupAction="youCanAlsoDo" handler="UIActionHandler" referenceBundle="view_memos" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="-2"/>
</Properties>
</Action>
<Action name="connectionstatus" groupAction="" handler="SAPWebDynproLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL" launchNewWindowFeatures="width=600,height=350,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="WebDynproApplication" value="UWLConnectionStatus"/>
<Property name="WebDynproDeployableObject" value="sap.com/tckmcbc.uwl.ui~wd_ui"/>
<Property name="isnewwindow" value="1"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
<Descriptions default="connectionstatus"/>
</Action>
<Action name="uwlReturnToTable" groupAction="" handler="UIActionHandler" referenceBundle="return" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="type" value="button"/>
<Property name="onClick" value="onCancel"/>
<Property name="display_order_priority" value="-15"/>
</Properties>
</Action>
<Action name="launchSubstitutionManager" groupAction="" handler="SAPWebDynproLauncher" referenceBundle="SubstitutionManager" returnToDetailViewAllowed="yes" launchInNewWindow="yes" launchNewWindowName="Substitution" launchNewWindowFeatures="width=800,height=600,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="WebDynproApplication" value="UWLSubstitution"/>
<Property name="WebDynproDeployableObject" value="sap.com/tckmcbc.uwl.ui~wd_ui"/>
<Property name="DynamicParameter" value="uwlSessionId=${context.uwlSessionId}&configureGroup=${context.configureGroup}"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
</Action>
<Action name="defaultGlobalWizard" groupAction="" handler="SAPWebDynproLauncher" referenceBundle="new_task" returnToDetailViewAllowed="yes" launchInNewWindow="yes" launchNewWindowFeatures="width=550,height=650,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="WebDynproApplication" value="WizardApplication"/>
<Property name="WebDynproDeployableObject" value="sap.com/tceujwfuiwizardtask"/>
<Property name="isnewwindow" value="1"/>
<Property name="launchContext" value="UWL"/>
<Property name="type" value="button"/>
<Property name="ignoreWorkIdParams" value="yes"/>
<Property name="appContext" value="${context.appContext}"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="-1"/>
</Properties>
</Action>
<Action name="escalate" groupAction="" handler="ProviderActionHandler" referenceBundle="blank" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="uwlExcludeFromPreviewDetail"/>
</Properties>
</Action>
<Action name="unclaimItem" groupAction="" handler="ProviderActionHandler" referenceBundle="blank" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL"/>
<Action name="viewPreviewDetail" groupAction="youCanAlsoDo" handler="UIActionHandler" referenceBundle="view_preview" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="image" value="icon_detail.gif"/>
<Property name="display_order_priority" value="-1"/>
</Properties>
</Action>
<Action name="acknowledge" groupAction="" handler="ProviderActionHandler" referenceBundle="acknowledge" returnToDetailViewAllowed="no" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="3"/>
</Properties>
<ConfirmDescriptions referenceBundle="acknowledge_prompt"/>
</Action>
<Action name="reserve" groupAction="" handler="ProviderActionHandler" referenceBundle="reserve" returnToDetailViewAllowed="no" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="3"/>
</Properties>
</Action>
<Action name="cancelSubprocess" groupAction="" handler="UWLActionHandler" referenceBundle="cancel_process" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL">
<Properties>
<Property name="display_order_priority" value="uwlSubprocessRunningOnly"/>
</Properties>
<ConfirmDescriptions referenceBundle="cancel_prompt"/>
</Action>
</Actions>
<ItemTypes>
<ItemType name="uwl" connector="*" defaultView="DefaultView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="viewDetail"/>
<Action reference="viewMemos"/>
<Action reference="viewPreviewDetail"/>
<Action reference="viewSimilar"/>
<Action reference="uwlReturnToTable"/>
<Action reference="markAsRead"/>
<Action reference="markAsLaunched"/>
<Action reference="launchSubstitutionManager"/>
<Action reference="uwlUserAction"/>
<Action reference="connectionstatus"/>
</Actions>
</ItemType>
<ItemType name="uwl.alert" connector="AlertConnector" defaultView="AlertsView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="cancelSubprocess"/>
<Action reference="viewSubProcess"/>
<Action reference="acknowledge"/>
<Action reference="replace"/>
<Action reference="reserve"/>
<Action reference="decline"/>
<Action reference="forward"/>
<Action name="AlertConfiguration" groupAction="" handler="SAPBSPLauncher" referenceBundle="alertConfig" returnToDetailViewAllowed="yes" launchInNewWindow="yes" launchNewWindowFeatures="width=800,height=600,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="CustomerNamespace" value="sap"/>
<Property name="Namespace" value="sap"/>
<Property name="Application" value="ALERTPERSONALIZE_RULES"/>
<Property name="PageId" value="index.htm"/>
<Property name="System" value="${item.systemId}"/>
<Property name="display_order_priority" value="1"/>
</Properties>
</Action>
</Actions>
<Menu>
<MenuItem name="acknowledge" actionRef="acknowledge" referenceBundle="acknowledge"/>
<MenuItem name="forward" actionRef="forward" referenceBundle="forward"/>
</Menu>
</ItemType>
<ItemType name="uwl.completedrequest" connector="*" defaultView="WorkItemsCompletedRequestView" defaultAction="viewDetail" executionMode="default">
<Caching refreshPeriod="session" expiryTime="default"/>
<Actions>
<Action reference="viewSubProcess"/>
</Actions>
</ItemType>
<ItemType name="uwl.completedtask" connector="*" defaultView="WorkItemsCompletedView" defaultAction="viewDetail" executionMode="default"/>
<ItemType name="uwl.forwardedtask" connector="*" defaultView="WorkItemsForwardedView" defaultAction="viewDetail" executionMode="default">
<Caching refreshPeriod="session" expiryTime="default"/>
</ItemType>
<ItemType name="uwl.futuretask" connector="*" defaultView="FutureTaskView" defaultAction="viewDetail" executionMode="default"/>
<ItemType name="uwl.notification" connector="*" defaultView="NotificationsView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="complete"/>
</Actions>
</ItemType>
<ItemType name="uwl.request" connector="*" defaultView="WorkItemRequestsView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="cancelSubprocess"/>
<Action reference="viewSubProcess"/>
</Actions>
</ItemType>
<ItemType name="uwl.task" connector="*" defaultView="DefaultView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="uwlTaskWizard"/>
<Action reference="priorityLow"/>
<Action reference="priorityNormal"/>
<Action reference="priorityHigh"/>
<Action reference="priorityVeryHigh"/>
<Action reference="cancelSubprocess"/>
<Action reference="viewSubProcess"/>
</Actions>
</ItemType>
<ItemType name="uwl.task.approval" connector="*" defaultView="WorkItemsApprovalView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="accept"/>
<Action reference="reject"/>
</Actions>
</ItemType>
<ItemType name="uwl.task.confirmation" connector="*" defaultView="DefaultView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="confirm"/>
</Actions>
</ItemType>
<ItemType name="uwl.templateBase.alert" connector="AlertConnector" defaultView="DefaultView" defaultAction="viewDetail" executionMode="default">
<Actions>
<Action reference="alertBaseAction"/>
</Actions>
</ItemType>
</ItemTypes>
<Views>
<View name="AlertsView" selectionMode="MULTISELECT" width="98%" supportedItemTypes="uwl.alert" columnOrder="priority, subject, isEscalated, createdDate, recipients, alertcategory, attachmentCount" sortby="priority:descend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="task_alerts">
<DisplayAttributes>
<DisplayAttribute name="createdDate" type="datetime" width="" sortable="yes" format="medium" referenceBundle="sent_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="expiryDate" type="datetime" width="" sortable="yes" format="medium" referenceBundle="expire_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="recipients" type="people" width="" sortable="no" format="default" referenceBundle="recipients" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="alertcategory" type="string" width="" sortable="yes" format="default" referenceBundle="alertcategory" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="priority" type="image" width="1" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
<ImageMapping default="HIGH">
<ImageMap value="VERYHIGH" imageName="/irj/portalapps/com.sap.portal.htmlb/mimes/common/statusicons/s_s_ledr.gif"/>
<ImageMap value="HIGH" imageName="" referenceBundle="menu_priority_high"/>
</ImageMapping>
</DisplayAttribute>
</DisplayAttributes>
<AllowedFilters>
<CompoundExpression logicalOperation="AND" defaultViewFilter="yes" referenceBundle="filter_display_all"/>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_new">
<Expression name="status" value="NEW" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_inprogress">
<Expression name="status" value="INPROGRESS" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_duetoday">
<Expression name="dueDate" value="Today" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_overdue">
<Expression name="dueDate" value="Today" comparator="LessThan"/>
</CompoundExpression>
</AllowedFilters>
<Actions>
<Action reference="acknowledge"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
<Action reference="launchAlertSubscription"/>
</Actions>
</View>
<View name="AllItemsView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task, uwl.request, uwl.notification, uwl.alert" columnOrder="subject, isEscalated, creatorId, createdDate, priority, attachmentCount, dueDate, status" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="all_tasks">
<DisplayAttributes>
<DisplayAttribute name="priority" type="string" width="10" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
<Menu>
<MenuItem name="Low" actionRef="priorityLow" referenceBundle="menu_priority_low"/>
<MenuItem name="Normal" actionRef="priorityNormal" referenceBundle="menu_priority_normal"/>
<MenuItem name="High" actionRef="priorityHigh" referenceBundle="menu_priority_high"/>
<MenuItem name="VeryHigh" actionRef="priorityVeryHigh" referenceBundle="menu_priority_v_high"/>
</Menu>
</DisplayAttribute>
</DisplayAttributes>
<AllowedFilters>
<CompoundExpression logicalOperation="AND" defaultViewFilter="yes" referenceBundle="filter_display_all"/>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_new">
<Expression name="status" value="NEW" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_inprogress">
<Expression name="status" value="INPROGRESS" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_duetoday">
<Expression name="dueDate" value="Today" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_overdue">
<Expression name="dueDate" value="Today" comparator="LessThan"/>
</CompoundExpression>
</AllowedFilters>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
<Action reference="launchSubstitutionManager"/>
</Actions>
</View>
<View name="AllWorkItemsCompletedView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.completedtask, uwl.completedrequest" columnOrder="subject, creatorId, createdDate, priority, attachmentCount, completedDate" sortby="priority:descend, completedDate:descend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="Last_3_Months" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="completed_tasks">
<DisplayAttributes>
<DisplayAttribute name="completedDate" type="date" width="" sortable="yes" format="medium" referenceBundle="completed_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="decision" type="string" width="" sortable="yes" format="default" referenceBundle="decision" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="ComboWorkItemRequestsView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.request, uwl.completedrequest" columnOrder="subject, creatorId, createdDate, priority, attachmentCount, dueDate, status" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="Last_3_Months" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="tracking">
<DisplayAttributes>
<DisplayAttribute name="completedDate" type="date" width="" sortable="yes" format="medium" referenceBundle="completed_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="decision" type="string" width="" sortable="yes" format="default" referenceBundle="decision" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="processor" type="people" width="" sortable="yes" format="default" referenceBundle="processor" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="priority" type="string" width="10" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
<Menu>
<MenuItem name="Low" actionRef="priorityLow" referenceBundle="menu_priority_low"/>
<MenuItem name="Normal" actionRef="priorityNormal" referenceBundle="menu_priority_normal"/>
<MenuItem name="High" actionRef="priorityHigh" referenceBundle="menu_priority_high"/>
<MenuItem name="VeryHigh" actionRef="priorityVeryHigh" referenceBundle="menu_priority_v_high"/>
</Menu>
</DisplayAttribute>
</DisplayAttributes>
<AllowedFilters>
<CompoundExpression logicalOperation="AND" defaultViewFilter="yes" referenceBundle="filter_display_all"/>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_new">
<Expression name="status" value="NEW" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_inprogress">
<Expression name="status" value="INPROGRESS" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_duetoday">
<Expression name="dueDate" value="Today" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_overdue">
<Expression name="dueDate" value="Today" comparator="LessThan"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_completed">
<Expression name="itemType" value="uwl.completedrequest" comparator="StartsWith"/>
<Expression name="status" value="CANCELLED" comparator="NotEquals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_cancelled">
<Expression name="status" value="CANCELLED" comparator="Equals"/>
</CompoundExpression>
</AllowedFilters>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="DefaultView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task" columnOrder="subject, isEscalated, creatorId, createdDate, priority, attachmentCount, dueDate, status" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="tasks">
<DisplayAttributes>
<DisplayAttribute name="priority" type="string" width="10" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
<Menu>
<MenuItem name="Low" actionRef="priorityLow" referenceBundle="menu_priority_low"/>
<MenuItem name="Normal" actionRef="priorityNormal" referenceBundle="menu_priority_normal"/>
<MenuItem name="High" actionRef="priorityHigh" referenceBundle="menu_priority_high"/>
<MenuItem name="VeryHigh" actionRef="priorityVeryHigh" referenceBundle="menu_priority_v_high"/>
</Menu>
</DisplayAttribute>
</DisplayAttributes>
<AllowedFilters>
<CompoundExpression logicalOperation="AND" defaultViewFilter="yes" referenceBundle="filter_display_all"/>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_new">
<Expression name="status" value="NEW" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_inprogress">
<Expression name="status" value="INPROGRESS" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_duetoday">
<Expression name="dueDate" value="Today" comparator="Equals"/>
</CompoundExpression>
<CompoundExpression logicalOperation="AND" defaultViewFilter="no" referenceBundle="filter_overdue">
<Expression name="dueDate" value="Today" comparator="LessThan"/>
</CompoundExpression>
</AllowedFilters>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="FutureTaskView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.futuretask" columnOrder="subject, creatorId, createdDate, futureDate, attachmentCount" sortby="createdDate:descend, subject" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="future_tasks">
<DisplayAttributes>
<DisplayAttribute name="futureDate" type="date" width="" sortable="yes" format="medium" referenceBundle="future_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="MiniAlertsView" selectionMode="NONE" width="98%" supportedItemTypes="uwl.alert" columnOrder="subject, priority" sortby="priority:descend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="5" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="STANDARD" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom">
<Descriptions default="Alerts">
<ShortDescriptions>
<Description Language="en" Description="Alerts"/>
</ShortDescriptions>
</Descriptions>
<DisplayAttributes>
<DisplayAttribute name="priority" type="image" width="1" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="no">
<ImageMapping default="HIGH">
<ImageMap value="VERYHIGH" imageName="/irj/portalapps/com.sap.portal.htmlb/mimes/common/statusicons/s_s_ledr.gif"/>
<ImageMap value="HIGH" imageName="" referenceBundle="menu_priority_high"/>
</ImageMapping>
</DisplayAttribute>
</DisplayAttributes>
<Actions>
<Action name="Extended" groupAction="no" handler="IViewLauncher" referenceBundle="expand" returnToDetailViewAllowed="no" launchInNewWindow="no">
<Properties>
<Property name="sap_uwl_viewname" value="AlertsView"/>
<Property name="iview" value="pcd:portal_content/com.sap.pct/every_user/general/iViews/com.sap.netweaver.bc.uwl.uwl_iview"/>
<Property name="display_order_priority" value="1"/>
</Properties>
</Action>
</Actions>
</View>
<View name="NotificationsView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.notification" columnOrder="subject, creatorId, createdDate, priority, attachmentCount" sortby="createdDate:descend, priority:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="task_notifications">
<Actions>
<Action reference="complete"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="WorkItemRequestsView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.request" columnOrder="status, subject, creatorId, createdDate, processor, priority, attachmentCount, dueDate" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="task_request_items">
<DisplayAttributes>
<DisplayAttribute name="processor" type="people" width="" sortable="yes" format="default" referenceBundle="processor" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="WorkItemsApprovalView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task.approval, uwl.task.coll.approval" columnOrder="subject, creatorId, createdDate, priority, attachmentCount, dueDate, openCol, approveCol, rejectCol" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="0" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="task_approvals">
<DisplayAttributes>
<DisplayAttribute name="openCol" type="radiobutton" width="" sortable="no" format="default" referenceBundle="open" hAlign="CENTER" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="rejectCol" type="radiobutton" width="" sortable="no" format="default" actionRef="reject" referenceBundle="reject" hAlign="CENTER" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="approveCol" type="radiobutton" width="" sortable="no" format="default" actionRef="accept" referenceBundle="approve" hAlign="CENTER" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="submitUserDecisions"/>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
<Action reference="launchSubstitutionManager"/>
</Actions>
</View>
<View name="WorkItemsCompletedRequestView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.completedrequest" columnOrder="subject, creatorId, createdDate, decision, completedDate, priority, attachmentCount, dueDate" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="completed_task_requests">
<DisplayAttributes>
<DisplayAttribute name="completedDate" type="date" width="" sortable="yes" format="medium" referenceBundle="completed_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="decision" type="string" width="" sortable="yes" format="default" referenceBundle="decision" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="WorkItemsCompletedView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.completedtask" columnOrder="subject, creatorId, createdDate, priority, attachmentCount, completedDate" sortby="priority:descend, completedDate:descend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="Last_3_Months" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="completed_tasks">
<DisplayAttributes>
<DisplayAttribute name="completedDate" type="date" width="" sortable="yes" format="medium" referenceBundle="completed_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="decision" type="string" width="" sortable="yes" format="default" referenceBundle="decision" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
<View name="WorkItemsForwardedView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.forwardedtask" columnOrder="subject, creatorId, createdDate, processor, forwardedDate, priority, attachmentCount, status, dueDate" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="forwarded_tasks">
<DisplayAttributes>
<DisplayAttribute name="processor" type="people" width="" sortable="yes" format="default" referenceBundle="processor" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="forwardedDate" type="date" width="" sortable="yes" format="medium" referenceBundle="forwarded_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</DisplayAttributes>
<Actions>
<Action reference="defaultGlobalWizard"/>
<Action reference="addToNavigation"/>
<Action reference="removeFromNavigation"/>
</Actions>
</View>
</Views>
<GlobalDisplayAttributes>
<DisplayAttribute name="createdDate" type="date" width="" sortable="yes" format="medium" referenceBundle="sent_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="escalatedBy" type="people" width="" sortable="yes" format="default" referenceBundle="escalated_by" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="attachmentCount" type="int" width="1" sortable="yes" format="default" referenceBundle="attachments" hAlign="CENTER" vAlign="BASELINE" maxTextWidth="0" headerVisible="no"/>
<DisplayAttribute name="statusIcon" type="image" width="1" sortable="yes" format="default" referenceBundle="status_image" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="no">
<ImageMapping default="enum">
<ImageMap value="EXECUTED" imageName="ico16_task_confirmed.gif" referenceBundle="confirmed_task_status"/>
<ImageMap value="COMPLETED" imageName="ico16_task_complete.gif" referenceBundle="complete_task_status"/>
<ImageMap value="INPROGRESS" imageName="ico16_task_start.gif" referenceBundle="start_task_status"/>
<ImageMap value="CANCELLED" imageName="ico16_task_reject.gif" referenceBundle="cancelled_task_status"/>
<ImageMap value="enum" imageName="ico16_task_new.gif" referenceBundle="new_task_status"/>
<ImageMap value="NEW" imageName="ico16_task_new.gif" referenceBundle="new_task_status"/>
</ImageMapping>
</DisplayAttribute>
<DisplayAttribute name="substitutedFor" type="people" width="" sortable="yes" format="default" referenceBundle="substituted_for" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="dueDate" type="date" width="" sortable="yes" format="medium" referenceBundle="due_date" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="status" type="string" width="" sortable="yes" format="default" referenceBundle="status" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="isEscalated" type="image" width="10" sortable="yes" format="default" referenceBundle="data_escalate" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="no">
<ImageMapping default="0">
<ImageMap value="0" imageName="">
<Descriptions default=""/>
</ImageMap>
<ImageMap value="1" imageName="ico16_escalated.gif" referenceBundle="data_escalated"/>
</ImageMapping>
</DisplayAttribute>
<DisplayAttribute name="creatorId" type="people" width="" sortable="yes" format="default" referenceBundle="from" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="memoCount" type="int" width="1" sortable="yes" format="default" referenceBundle="memo" hAlign="CENTER" vAlign="BASELINE" maxTextWidth="0" headerVisible="no"/>
<DisplayAttribute name="itemTypeIcon" type="image" width="1" sortable="no" format="default" referenceBundle="item_type" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="no">
<ImageMapping default="none">
<ImageMap value="uwl.task" imageName="task.gif" referenceBundle="tasks"/>
<ImageMap value="none" imageName="">
<Descriptions default=""/>
</ImageMap>
<ImageMap value="uwl.notification" imageName="notification.gif" referenceBundle="task_notifications"/>
<ImageMap value="uwl.alert" imageName="alert.gif" referenceBundle="task_alerts"/>
</ImageMapping>
</DisplayAttribute>
<DisplayAttribute name="systemId" type="string" width="10" sortable="yes" format="default" referenceBundle="system_id" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="isLaunched" type="image" width="1" sortable="no" format="default" referenceBundle="launched" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="no">
<ImageMapping default="0">
<ImageMap value="0" imageName="1x1.gif" referenceBundle="not_launched"/>
<ImageMap value="1" imageName="ico16_clock1.gif" referenceBundle="is_launched"/>
</ImageMapping>
</DisplayAttribute>
<DisplayAttribute name="subject" type="link" width="" sortable="yes" format="default" actionRef="viewDetail" referenceBundle="subject" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
<DisplayAttribute name="priority" type="string" width="" sortable="yes" format="default" referenceBundle="priority" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes"/>
</GlobalDisplayAttributes>
<NavigationNode name="root" view="" referenceGroup="" visible="yes" keepItemCountUpdated="no">
<NavigationNode name="MainOldStyle" view="" referenceGroup="" visible="yes" keepItemCountUpdated="no">
<NavigationNode name="task" view="DefaultView" referenceGroup="" visible="yes" keepItemCountUpdated="no" referenceBundle="tasks">
<NavigationNode name="PersonalViewPlaceHolderTask" view="" referenceGroup="UWL_PERSONAL" visible="yes" keepItemCountUpdated="no"/>
</NavigationNode>
<NavigationNode name="notification" view="NotificationsView" referenceGroup="" visible="yes" keepItemCountUpdated="no" referenceBundle="notifications">
<Navigatio

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