Removed all tracks but Nomad still shows 17GB in u

I've read through all the stuff in the knowledge base and found nothing else I could do. Reinstalled the software, Downloaded upgrade .2.02p, reset the thing several times... I'm desperate now, please help!!! I have a ZEN Jukebox 20 GB, guarantee is expired by now.
I have a similar issue with the PC library, I deleted all tracks but in the Playcenter still shows the artists even though is reads 0 tracks...
I'm going mad, please give me a hand with this.

My ZEN is the Creative Jukebox, however in both listed instructions to access the rescue mode I am asked to either:
- EAX button ; Which one? in the description of the products is not mentioned.
- Slide the switch towards on position: The power button is just a button, no chance to to slide it towards anything.
- I don't get any Loading message on the screen, I do get the building library but way too quick. Barely flashes by on the screen.
the above is for any later version of the firmware after .75. I have recently installed .2.
Then for the original .75:
- Hold the Play and stop button, this zen has not stop button but a play and pause integrated in the same button. Obviously I cannot use those instructions.
This is mental, any idea what could I do next?

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