Repeating row texts when exporting web report to Excel

Dear all,
When exporting a web report (including a structure/hierarchy) to Excel (via the 'export to excel button), the row texts (e.g. balance sheet texts) appear twice (column A and B)in the Excel result.
When using the web context menu 'Export to Excel' this issue does not occur.
I am using a BW 3.5 system which has been upgraded to support pack 16.
I assume it is the combination of the structure and the 'export to excel' functionality that does not match up, because when I switch off the hierarchy functionality in the web report query properties, the export to excel does not give me any problems.
Does anyone know how to solve this issue?
Thanks in advance,
Arjan.

Did you write that software, COTS package called Medgate?
If not then ask that company for support. No one here would know how to fix it. They are using the CR RDC report engine.
Thank you
Don

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