Reply to Open Case inside Secure Zone via Form Instead of Email?

I also asked this on the LinkedIn group - any help appreciated!
I was wondering if anyone has done this? I heard on chat it cannot be done, but I was wondering if anyone has a workaround.
I have set up a CST system behind a secure zone for a client. They are using it for private communication, not support, so I am looking for a way to allow registered users to view their cases created via the CST in the secure zone (got that all set), but then be able to respond to an open case via a form inside the secure zone and have it append to the existing case, instead of via email.
I asked if the Case # could be appended to a URL to pre-fill a form field (mimic the format of the CST email), but I was told no go.
Any ideas? Alternative approaches? The goal is to allow people to correspond solely inside the secure zone if they want for privacy.
Thanks,
Kristen

Hi Liam,
Thanks! Yes - I have that all working inside the admin. What I was trying to do was have website visitors have the ability to reply inside the secure zone after logging in (not the CSR) so that they do not have to use email if they don't want to.
Here was an idea I had, not sure if it would work:
Here is the case list in the secure zone with a "reply" hyperlink: http://www.screencast.com/t/fZjzVLIt
Here is the reply form, with some fields already preloaded through secure zone modules. Would it be possible to build a string using tags for the subject line that would mimic the case subject line in the email so that the form submit would append to the existing case?
Here is the form: http://www.screencast.com/t/sFPObjAiYVJ
Here is the case in the system: http://www.screencast.com/t/KdhjlKuEjh
I don't know if this is specifically possible (can tags render like that?), or if you have any other ideas.
Thanks!

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Hi Mike,
This has always been the case.
IF you have a username and password and login to a site you are logged in. You may very well not be part of a securezone but you are logged in. This is why hiding and showing content soley based on the isloggedin module is a very thoughtful process as you can not show content based on this knowledge.
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I would like to redirect what page a user goes to after filling out the secure log in form. I would change the landing page of the secure zone, but I need a log in form to go to a different page of the site. I would also create a seperate secure zone, but I have almost 3000 subscribers and it would be very time consuming to add all those users to this new zone.
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<form action="https://redlakewalleye.worldsecuresystems.com/ZoneProcess.aspx?ZoneID=12369&Referrer={module_siteUrl,true,true}&OID={module_oid}&OTYPE={module_otype}" method="post" onSubmit="return checkWholeForm52938(this)" name="catseczoneform52938">
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I've been working on the same thing and have nearly solved it with these tutorials:
http://www.bcgurus.com/tutorials/re-directing-users-to-the-correct-secure-zone
http://www.bcgurus.com/tutorials/building-a-better-secure-zone-login-page
The first tutorial will let a person continue on to the page he/she was attempting to access. For example, if your site offers learning lessons in a secure zone... A visitor could click on a lesson, get prompted to login and then be redirected to that particular lesson instead of the landing page for the secure zone. The script in the tutorial also accommodates general logging in: "if the person wasn't going somewhere specific then send him/her here (landing page, user account, whatever).
Might be worth checking out the free BCGurus trial or joining for a month.
Brian

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Thanks again, huangzg, for the prompt and professional reply. I am also quite impressed and excited that you looked at my suggestions and considered to implement some of them.  Regarding the remaining open issues, I will repy in blue:
4. Error when installing apps in SZ
This should be an issue, we need more details to fix it. Please help to provide, thanks. When I tested the Vibe Z2 Pro, I was not able to install apps in the Secure Zone, via the Play Store (or any other way). When in SZ, I opened Google Play Store, I found an app, I clicked install, and the Google Playstore started installing, after it interrupted and gave me an error message, like there is a bug. I do not remember the exact error message, but I can provide it if necessary. It was only possible to install apps in the Open Zone. Some other users confirmed that this is the case. Franky, I do not think this is a problem as the Open Zone is a sort of administration zone where all the apps are installed. So I thought this is a functionality , that it is not possible to install apps in the Secure Zone. That is fine and I do think it is probably increasing the security of the SZ. However, what bothers me from user perspective, is that the google play store gives error message like as if there was a bug. Which might confuse users. Although, this is not a bug only a functionality. So I suggested, that instead of getting an error message when installing apps in playstore via the SZ, the SZ could give a message something like "All new apps have to be installed in the Open Zone". Having that said, I do not know if this is possible to implement, as the error message comes form the google play store, so I do not know if you can actually catch the play-store error message or pressing of the install button and replace it with secure zone message. It is just cosmetics. 6. It is a great secure zone but not a guest zone
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WebApps (Liquid) Secure Zone Help

Hi BC Team,
Hoping someone can help me with this... I am developing a Secured Team Portal for a client of mine. Unfortunately I haven't had a chance to delve deep into Liquid yet, so, sort of looking for some help here : ). Here is what I want to achieve:
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Single form for secure zone registration and web app submission?

Hi
Is it possible to setup a form where a user can simultaneously register for a secure zone and submit a web app entry? The knowledge base / tutorials describe a two step process (web form for secure zone registration and web app input form for web app submission), but I would like users to be able to do both with a single form
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In order to have a customer create a web app item they must be logged into the secure zone already. I've seen some instructions on how to let users submit web app items outside a secure zone but that requires creating a dummy anonymous user and logging them into the secure zone via javascript. You could use this method and once it's submitted you'll have to manually attach the web app item to the correct user in the BC Admin. That might not work for you but you can read more about that at http://forums.adobe.com/docs/DOC-1784
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This is theory and might work but you'll have to start experimenting with it via javascript. I haven't actually tried to do this so hopefully some other community members who might have tried this can weigh in here as well.
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Has anyone here had experience with building a design proofing system into their BC site?
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We're using the 'email as username' trick - it appears to work fine except for the following problem... Do you know how to work around this??
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EASE
Message was edited by: EASE

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Hi Maria,
Unfortunately there's no front-end option.
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Cancelling memberships
If a subscriber decides to cancel their membership, the workflow is as follows:
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Hi
The main difference is :
Using generic secure zone login option : When customer logs in , he stays on the same page. I mean , Generic secure zone in BC doesn't support redirect to other pages . However, he will have access to all the pages that were in other secure zones to which he actually subscribed to.
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You may locate the Generic secure zone login form in toolbox > site modules > secure zones > sign in form > as shown in below screenshot :

Best practice for secure zone various access

I am setting up a new site with a secure zone.
There will be a secure zone. Once logged in, users will have access to search and browse medical articles/resources
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The admin user signs up Doctor XYZ to the secure zone.
The Doctor XYZ is a heart specialist, so he only gets access to web app items that are classified as "heart".
However, he may also be given access to other items, eg: "lung" items.
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Is there any way to separate areas within the secure zone and give access to those separate areas (without having to give access to individual items - which will be a pain because there will be hundreds of records; and also without having the user log out and log into another secure area)

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How do I show the details of a customer when they are logged in a secure zone?
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Hi,
You might want to look into customer service zones which allows customers once logged in to see their case, order and own details.
- http://kb.worldsecuresystems.com/133/bc_133.html
- http://kb.worldsecuresystems.com/kb/customer-service-area-orders.html
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Reply to Open Case inside Secure Zone via Form Instead of Email?

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