Report can't open in Crystal Viewer

Post Author: peachpx
CA Forum: Publishing
Hi -
Can anyone help?
I am scheduling report with e-mail as a destination.  Once e-mail is received it fails to open with Crystal Viewer XI with following error:
Problem Encountered: com.crystaldecisions.reports.common.GeneralException: Unable to load database connector  'com.crystaldecisions.reports.queryengine.driverImpl.DriverLoader'.
Does anyone knows how to solve this?
Also does anyone knows how to open subreport in Crystal Viewer?
Appreciate any help, thanks!

Hi Krish,
Thanks for replying.
The report can't be opened even on server side. We don't try to open it on client.
I supposed that some files version maybe conflicted with Crystal 12. If the server has been installed previous CR version, how can I clean it?
Thanks,
Simeng

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