Report Engine SDK Performance

What are the recommended settings for businessobjects xI (version 11.5)
Are there any tips to improve performance and reliability of the Report Engine SDK?
It is very slow. We are using a Java client to interact with the dswsbobje libraries.
Calls to " reportEngine.getDocumentInformation" are not consistently working even from the same program.
We supply the prompt info parameters to generate the report.
It works for the first 3 times, then fails a couple of times, and then works again.
Sometimes a report load in 3 seconds, and other times it loads in 30 seconds or not at all.

Why not open a case with SAP Support?
Ted Ueda

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