Report Job Server goes Offline

I've had a persistent problem with the Report Job Server in the CMC going offline (BO XI R2). I try to stop/start but I get a message that the server is already in the requested state (started).
I've tried disable/enable -- still it is offline and my reports won't run.
I check the CCM and all the servers are running. The Event Viewer in Windows shows that the Report Job Server has stopped..."Unable to contact server sccecho2.reportjobserver.jobserver to change its enabled status. Please restart it."
The only way to get it started again is via a server reboot. Then the reports will run.
This problem seems to happen shortly before I have several reports scheduled to run and none of them get sent off due to the Report Job Server being offline.
Is there something else I can check somewhere or other thoughts as to what is causing this persistent problem?
Thank you for any help you can send my way.
kd

Hi Kim,
Try creating a new Server and check the issue.
Thanks,
Anisa

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Problem with Crystal Report Job Server Destinations

I am using Crystal Reports XI Server and I am having problems with scheduling. I believe that the problem is that I have not enabled any destinations under the Crystal Reports Job Server. The following is an observation list:
-Enabled and set up all destinations for other servers, such as the Destination Server.
-Have been able to use Infoview to directly email, inbox, and file save reports in different formats (I believe the Destination Server controls this, right?)
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-Have not been able to schedule an instance of any report (neither email, nor inbox, nor file, ...nothing)
Could somebody please help me with this? Is this a limitation to the Crystal Reports XI Server vs the Enterprise edition? Is there something else I am missing? I have never been able to successfully schedule a report.

Thank you for the input, but I have not yet solved my problem. Please allow me to provide some additional information which may give more hints:
I have Crystal Reports XI Server R2 installed as 5 named user license (version that comes with developer)
The following servers are enabled in CMC (which is all of them)
-Input.DomainNameSQL
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-DomainNameSQL.cms
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. Details: %2.'
These are the ONLY two event IDs that appear after I schedule the report instance. No other events occur.
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Thanks!

Creation of Report Job Server

I've just installed a new copy of XI R2 running parallel with Crystal Enterprise 10. My Enterprise 10 has 4 report job servers and I need to have XI R2 configured with 4 too before I start migrating the reports from CE10 to XI - How is this accomplished?

On the server, launch the CCM (central configuration manager) from the program files\business objects.
one of the icons looks to be a plus sign, holding the mouse over it would indicate "add server" Do this to add additional job servers. Since there are multiple jop servers insure that you select the crystal reports job server.
Regards,
Tim
Edited by: Tim Ziemba on Jul 15, 2008 10:56 AM

Crystal Reports Job Server - Default destinations not available

Greetings,
Currently I'm installing Crystal Reports XI onto a new server.
When scheduling reports they are stuck in a 'pending' status which records the following error in the windows event log:
Transport System exception for backend plugin DLL type newIJob():: Couldn't get IJob interface: CORBA exception! Object type is: CrystalEnterprise.Report and detail: IDL:omg.org/CORBA/UserException:1.0
. Details: %2.
After further investigation I discovered the Crystal reports job server has no defaul destinations, however the servers Destination Job Server and Program Job Server do have the default instances.
Firstly I assume the error reported in the event log is due to there are no destinations, as the scheduler won't know where to send out to.
Can anyone help in advising how to ensure the reports server had some default destinations?
I have restarted the server and rebooted the Crystal reports server too.
Thanks
Rob

Hi RobWhalley,
Could you provide me which version of Crystal Reports Server XI you use?
you could find useful below articles.
[1202926 - Scheduled reports in Crystal Reports Server XI Release 2 stays in 'Pending' state |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303332333933323336%7D.do]
[1477380 - Crystal Reports in Pending status|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433373337333333383330%7D.do]
And please check job server is enabled and under the CMC > Server > Crystal Job Server > RightClick on the server > Destination to File System.
And you can increase the maximun concurrent job value through CMC>Servers>CrystalReportJobServer>Properties.
Regards
Rameez Shaikh

Server goes offline at random

I'm using SBS 2008 mainly for running emails and as a data storage for financial and other database programs, so the data is stored on the server.
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sorry, it was posted in the wrong forum, my mistake, I thought I was in windows server.
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John French

Report Job Server - Maximum Jobs Allowed

BOE XI.2
We would like to increase our simultaneous report jobs per Report Job Server. We currently have 4 CPUs and the Deployment and Configuration Guide says the 'Supported Load' is 5 reports per CPU so we should only run 20 reports simultaneously. Our CPU usage is very low and we'd like to increase the Maximum Jobs Allowed on the Job Servers, but I don't know what the consequences would be to our servers. Has anyone gone above the 'Supported Load' numbers for simultaneous report jobs per Report Job Server? How high could I go without having problems?

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Regards
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What is the maximum number of jobs allowed through a Crystal Reports Job Server?
We have 4 Crystal Reports Job Servers out of which 1 is not being used. Maximum jobs allowed for the other 3 CR Job Servers are 5-7.
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Please advice.
Thanks!

Which version of BO do you use?
There is a parameter setting for this that can be set over the CMC. The parameter is called Maximum Concurrent Jobs. If yaou set this to 0 then the number of maximum jobs is calculated automatically. In XI 3.1 you can see the calculated number in the Metrics of the crytsal report job server.
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Regards,
Stratos

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Hi!
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Message was edited by: Qcom

Hi
What port do you have selected for that Server?
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My outgoing mail server goes offline for no reason

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2012 Essentials Launchpad reports server is offline

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Check your dashboard.log file (c:\programdata\microsoft\windows server\logs) for any errors please.
Robert Pearman SBS MVP | www.titlerequired.com | www.itauthority.co.uk
Ton of things that don't look right in dashboard log...here are a few:
[8808] 130226.221733.7018: Dashboard.Forms: Creating TabPage for node F0F0CF38-4269-44dd-90D1-A284506C4C2E with display name "USERS" for TabControl
[8808] 130226.221733.9284: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221733.9284: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.MailService.DashboardAddins.UsersTabPageAdorner, HEAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221733.9294: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.MailService.DashboardAddins.UsersTabPageAdorner, HEAddin
[8808] 130226.221733.9294: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\HostedEmailUsersTab.addin
[8808] 130226.221733.9303: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221733.9303: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.O365Integration.DashboardTabs.OIMUserPageAdorner, OIMAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221733.9303: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.O365Integration.DashboardTabs.OIMUserPageAdorner, OIMAddin
[8808] 130226.221733.9303: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\O365UserTabAddin.addin
[8808] 130226.221733.9333: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221733.9333: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.MailService.DashboardTabs.OPEUserPageContentAdorner, OPEAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221733.9333: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.MailService.DashboardTabs.OPEUserPageContentAdorner, OPEAddin
[8808] 130226.221733.9333: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\OPEUserTabAddin.addin
[8808] 130226.221733.9792: ProviderFramework: Information: [0] : (current thread: 0x2268): Installing new PfSynchronizationContext.
[8808] 130226.221734.1833: ProviderFramework: Information: [0] : (current thread: 0x2268): PfSynchronizationContext not needed.
[8808] 130226.221734.1960: StorageOM: StorageBacked created successfully.
[8808] 130226.221734.1979: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221734.1979: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.MailService.DashboardAddins.UsersTabPageAdorner, HEAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221734.1979: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.MailService.DashboardAddins.UsersTabPageAdorner, HEAddin
[8808] 130226.221734.1979: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\HostedEmailUsersTab.addin
[8808] 130226.221734.1979: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221734.1989: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.O365Integration.DashboardTabs.OIMUserPageAdorner, OIMAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221734.1989: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.O365Integration.DashboardTabs.OIMUserPageAdorner, OIMAddin
[8808] 130226.221734.1989: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\O365UserTabAddin.addin
[8808] 130226.221734.1989: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221734.1989: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.MailService.DashboardTabs.OPEUserPageContentAdorner, OPEAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221734.1989: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.MailService.DashboardTabs.OPEUserPageContentAdorner, OPEAddin
[8808] 130226.221734.1989: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\OPEUserTabAddin.addin
[8808] 130226.221735.3952: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221735.3961: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.Identity.UI.AddinPage, UserUIAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Adorners.PageContentAdorner
[8808] 130226.221735.3961: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.Identity.UI.AddinPage, UserUIAddin
[8808] 130226.221735.3961: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Users\users.addin
[8808] 130226.221740.8561: Dashboard.Forms: Creating TabPage for node AFA7A628-4DA9-4982-9CCB-10F7458871FD with display name "DEVICES" for TabControl
[8808] 130226.221740.9127: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221740.9127: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.W7PVPComputersTabExtender.PageAdorner, GroupPolicyComputersTabExtender from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221740.9127: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.W7PVPComputersTabExtender.PageAdorner, GroupPolicyComputersTabExtender
[8808] 130226.221740.9127: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Computers\GroupPolicyComputersTabExtension.addin
[8808] 130226.221740.9351: ProviderFramework: Information: [0] : (current thread: 0x2268): PfSynchronizationContext not needed.
[8808] 130226.221740.9518: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221740.9527: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.W7PVPComputersTabExtender.PageAdorner, GroupPolicyComputersTabExtender from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IContentNode
[8808] 130226.221740.9527: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.W7PVPComputersTabExtender.PageAdorner, GroupPolicyComputersTabExtender
[8808] 130226.221740.9527: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Computers\GroupPolicyComputersTabExtension.addin
[8808] 130226.221741.0338: ProviderFramework: Information: [0] : (current thread: 0x2268): PfSynchronizationContext not needed.
[8808] 130226.221741.0338: ProviderFramework: Information: [0] : ProviderConnector: Querying for provider info: Microsoft.WindowsServerSolutions.Common.Devices.IDevicesProvider, False,
[8808] 130226.221741.0357: PluginManager: ---- These warnings could be benign if the addin file is not pointing to an adorner. ----
[8808] 130226.221741.0357: PluginManager: Unable to load type Microsoft.WindowsServerSolutions.Console.AddIns.Computers.ComputersPage, ComputersUIAddin from C:\Program Files\Windows Server\Bin\. It cannot be assigned to the requested type Microsoft.WindowsServerSolutions.Administration.ObjectModel.Adorners.PageContentAdorner
[8808] 130226.221741.0357: PluginManager: Unable to obtain plugin type information for type Microsoft.WindowsServerSolutions.Console.AddIns.Computers.ComputersPage, ComputersUIAddin
[8808] 130226.221741.0357: PluginManager: Invalid plugin file: C:\Program Files\Windows Server\Bin\Addins\Computers\computers.addin

"Internal Job Server error" in Event Viewer

Hi
We are running Crystal Reports Server XI R2 SP2 (11.5.8.826). We have numerous jobs scheduled to run during the day. Each time one of these jobs is scheduled, the Windows Event Viewer returns the error message:
"Internal Job Server error."
The error is now being produced over 100 times per day, and has caused the disk to run out of space - and stopped the system working all together.
We currently have the "-trace" command set on the startup script of the Crystal Reports Job Server - this was recommended by BO to find the cause of an earlier error.
Has anyone experienced this error before? Should we have the "-trace" command set on the server, or is this producing unneccessary error messages?
Thanks all
James

Hello,
If you already have the "-trace" command enabled on the CrystalReport Job server then I would recommend that you go to the logging directory under the folder that you installed Business Objects.
In the logging folder you should see some JobserverChild log files. Start reviewing those files for information as to any failed scheduled reports. Try and isolate the time in which the problem occurs to the time associated to the log files. I would recommend if your system is going down and you are having difficulties reviewing the log files then you may want to create a case in Service Market Place and attach the log files to the case. I hope that helps.
Jorge

Destination disabled. []: [CrystalEnterprise.Ftp]. Please note the name of the job server used for your request and contact your system administrator to make sure the specified destination is enabled. (FWB 00031)

Hi
In BO 4.0 SP 9 when a administrator tries to schedule a report via CMC there is no error
But when a user schedules a report and the destination is FTP location -> Use default settings he gets following error
Destination disabled. []: [CrystalEnterprise.Ftp]. Please note the name of the job server used for your request and contact your system administrator to make sure the specified destination is enabled. (FWB 00031)
There is only one Job Server and the destinations are enabled in it
There is no Job server for Crystal Reports Job Server
Do i need to create it and how.

Please check if you have proper rights to schedule to FTP. You can create a new job server, whenever you schedule it, there are multiple job servers, it will handle based on the load. But it is not mandatory, depends on the load.

How to configure the crystalreports job server

hi everyone,
we are having crystal reports itself in our cmc .
i am having a scenario where the reports are stored in cmc i am showing you the folder hierarchy how the reports r stored in cmc( daily/eod/ak or fl or az), i am having the specific crystal reports for that particular state in that folder. i want to schedule these crystal reports fro every day. i select file-system as destination for these crystal reports. my scenario is these reports need to be stored on the server(i mean the location of the file-system) under different directories like
/abcd/xyz/crystalreports/daily/eod/ak or
/abcd/xyz/crystalreports/daily/eod/az.
but i am unable to do that, i can see just to point all the crystal reports to one location i.e /abcd/xyz/crystalreports
i did changes to my crystal reports job server by adding file-system to the destination and specified the path were i want to store the reports but i cannot see how to store these crystal reports for different states in different directories on the server(i mean abcd/xyz/crystalreports/daily/eod/az)
we r having boe xi 3.1 sp3 on solaris
we want to schedule crystal reports thats the reason i asked for crystalreports job server
Edited by: richa123 on Jan 13, 2011 7:41 PM
Edited by: richa123 on Jan 13, 2011 7:44 PM

Hi,
If you are talking unmanaged reports (network location) then yes you can do this but if you are talking managed reports (reports stay in CMC) then you can not specify the folder path for the successful instance. The destination will be default enterprise and it will be same folder where the parent report resides, to keep the relationship intact.
I hope this helps.
Thanks,
Muhammad

Report Job Server goes Offline

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