Request SCSM 2012

Hello Guys
I have installed
SCSM 2012 R2 and we are setting
support requests. Within configurations
want to see if you can relate to
requests for mail flow, for example if
a user requests an injunction to a mail
account and that the subject indicating Support Request - Notebook Failed,
it will automatically create a request
in SCSM.
Thanks for your help.
Sebastian

If I get your requirement right the SCSM Exchange Connector should help:
System Center Service Manager Connector 3.1 for Exchange
Hope this helps.
Andreas Baumgarten | H&D International Group

Similar Messages

Detect End User Computer for Incident Request -SCSM 2012 Self Service Portal

Hi all,
We want to automatically select user computer name when user submitting a incident request through SCSM 2012 Self Service Portal. I would like to know is there are OOB feature or workaround without code.
Our client does not want to select computer from the list. :) Hence they need Self Service Portal to detect the user computer
Thanks in Advance

Follow the step
1. Create Request Offering and select "Query Results" for Computer
2. Select Class : Computer (Advanced)
3. Configure Criteria Primary User Set Token : Portal User Name
4. Choose Display Column example: NetBIOS Computer Name
5. Go to portal, once the form loaded it will auto populate the Primary User Computer
Hope this help !

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

Technician can resolve (IR) incident request in scsm 2012 R2

Hello,
can technician resolve assigned IR in scsm 2012. If yes, kindly suggest how i setup this requirement.
Regards
Sheetla Maurya

Hi
I am unable to find out this Criteria : "Assigned
to me" can you tell me which work items i choose and filter for new queue creation. than i will test this option.
Regards
Sheetla Maurya

SCSM 2012 R2- Workflows not generating email notifications and other issues

hace tres días que no corren mis flujos de trabajo en SCSM 2012, veo el visor de eventos y lo único que conisgo es el siguiente error:
The request to synchronize state for OpsMgr Health Service identified by "f85f05c3-0e7b-d49d-b849-98faad4ad74a" failed due to the following exception "Microsoft.EnterpriseManagement.Common.DataItemDoesNotExistException: An instance was deleted
before its properties could be read.
   at Microsoft.Mom.ConfigService.SvcMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
   at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
   at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Run(Guid source, String cookie, Managers managers, IConfigurationDataAccessor dataAccessor, Stream stream, IConnection connection)".
Como puedo hacer para volver a instalar los MP de flujos de trabajo, he borrado cache peor sin éxito.

Iffectatodosworkflowsfrom the dayJuly 18began tofail andno longersendingnotifications, I have reviewedthe
databasewithqueries thatprovideSubscriptionStatus.sql
WorkflowPerformanceTroubleshootingQueriesV2
and I note thatit isthe difference betweenucha Workflow Watemark and Trasaction Log Watermark

SCSM 2012 UR3 - "The Full adapter threw an exception" error when viewing "Deleted Items" view

Has anyone expereinced the "The Full adapter threw an exception" eror in the SCSM 2012 console?
We get the error in both our dev and production environments when trying to view the "Deleted Items" view in the console (even after using powershell to remove all deleted iterms). As just noted, interestingly enough we can view, delete, and restore
deleted items using the corresponding Powershell commands. It should be noted that neither of our two SCSM 2012 environments has a registered data warehouse server. Below is a screen shot of the error as well as the associated error text and event
log errors.
Any help would be greatly apprecaited!
Regards,
JJ
Console Dialog Error Test
============================
Date: 10/17/2012 8:46:50 PM
Application: Service Manager Console
Application Version: 7.5.1561.0
Severity: Error
Message: An error occurred while loading the items.
Microsoft.EnterpriseManagement.UI.ViewFramework.AdvancedListSupportException: The Full adapter threw an exception. See the FullUpdate property to see the exception.
   at Microsoft.EnterpriseManagement.UI.ViewFramework.AdvancedListSupportAdapter.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
   at Microsoft.EnterpriseManagement.UI.DataModel.QueryQueue.StartExecuteQuery(Object sender, ConsoleJobEventArgs e)
   at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
Associated Event Log Errors
============================
Log Name:      Application
Source:        MSSQLSERVER
Date:          10/17/2012 8:46:49 PM
Event ID:      8623
Task Category: Server
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      jhqsrv08.jhq.net
Description:
The query processor ran out of internal resources and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions. Please simplify the query. If you
believe you have received this message in error, contact Customer Support Services for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSSQLSERVER" />
    <EventID Qualifiers="49152">8623</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-18T00:46:49.000000000Z" />
    <EventRecordID>339617</EventRecordID>
    <Channel>Application</Channel>
    <Computer>jhqsrv08.jhq.net</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Binary>AF21000010000000090000004A00480051005300520056003000380000000F00000053006500720076006900630065004D0061006E0061006700650072000000</Binary>
</EventData>
</Event>
Log Name:      Operations Manager
Source:        DataAccessLayer
Date:          10/17/2012 8:46:49 PM
Event ID:      33333
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      jhqsrv08.jhq.net
Description:
Data Access Layer rejected retry on SqlError:
Request: MTV_Select_62f0be9f-ecea-e73c-f00d-3dd78a7422fc_Top -- (NonGenericDistinctFilterForAbstract=4cf77750-6688-8672-9470-036e0f4b48d6,26b2dff7-2ce9-59cf-4eb8-a6fb2d095d45,89992420-1297-0b8b-f3ca-1e53aa36f9e0,ed5ec2bf-6745-086...), (ObjectStatus_4AE3E5FE_BC03_1336_0A45_80BF58DEE57B0=47101e64-237f-12c8-e3f5-ec5a665412fb)
Class: 16
Number: 8623
Message: The query processor ran out of internal resources and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions. Please simplify
the query. If you believe you have received this message in error, contact Customer Support Services for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="DataAccessLayer" />
    <EventID Qualifiers="32768">33333</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-18T00:46:49.000000000Z" />
    <EventRecordID>935685</EventRecordID>
    <Channel>Operations Manager</Channel>
    <Computer>jhqsrv08.jhq.net</Computer>
    <Security />
</System>
<EventData>
    <Data>MTV_Select_62f0be9f-ecea-e73c-f00d-3dd78a7422fc_Top -- (NonGenericDistinctFilterForAbstract=4cf77750-6688-8672-9470-036e0f4b48d6,26b2dff7-2ce9-59cf-4eb8-a6fb2d095d45,89992420-1297-0b8b-f3ca-1e53aa36f9e0,ed5ec2bf-6745-086...),
(ObjectStatus_4AE3E5FE_BC03_1336_0A45_80BF58DEE57B0=47101e64-237f-12c8-e3f5-ec5a665412fb)</Data>
    <Data>16</Data>
    <Data>8623</Data>
    <Data>The query processor ran out of internal resources and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions.
Please simplify the query. If you believe you have received this message in error, contact Customer Support Services for more information.</Data>
</EventData>
</Event>
Log Name:      Operations Manager
Source:        OpsMgr SDK Service
Date:          10/17/2012 8:29:26 PM
Event ID:      26319
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      jhqsrv08.jhq.net
Description:
An exception was thrown while processing GetManagedEntitiesByManagedEntityTypesAndCriteriaWithInstanceQueryOptions for session ID uuid:66ba50da-cdce-4d15-823c-92c41b46fe44;id=2425.
Exception message: The creator of this fault did not specify a Reason.
Full Exception: System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.UnknownDatabaseException]: The creator of this fault did not specify a Reason. (Fault Detail is equal to The query processor ran out of internal resources and could
not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions. Please simplify the query. If you believe you have received this message in error, contact
Customer Support Services for more information.).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="OpsMgr SDK Service" />
    <EventID Qualifiers="49152">26319</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-18T00:29:26.000000000Z" />
    <EventRecordID>935679</EventRecordID>
    <Channel>Operations Manager</Channel>
    <Computer>jhqsrv08.jhq.net</Computer>
    <Security />
</System>
<EventData>
    <Data>GetManagedEntitiesByManagedEntityTypesAndCriteriaWithInstanceQueryOptions</Data>
    <Data>uuid:66ba50da-cdce-4d15-823c-92c41b46fe44;id=2425</Data>
    <Data>The creator of this fault did not specify a Reason.</Data>
    <Data>System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.UnknownDatabaseException]: The creator of this fault did not specify a Reason. (Fault Detail is equal to The query processor ran out of internal resources
and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions. Please simplify the query. If you believe you have received this message in error,
contact Customer Support Services for more information.).</Data>
</EventData>
</Event>

I have the same problem and get following error:
An exception was thrown while processing GetManagedEntitiesByManagedEntityTypesAndCriteriaWithInstanceQueryOptions
I have contacted MS Support, but hey could not help
either.
I really
need to fix it. Any help?

SCSM 2012 R2 error 'An exception was thrown while processing ProcessDiscoveryData for session ID uuid:

Hi All,
My environment details:
SCSM 2012 R2
SCCM 2012 R2 connector configured
When I looked into the event viewer , I find the following error occurring continuously while the SCCM 2012 synchronization
Error Event 26319
An exception was thrown while processing ProcessDiscoveryData for session ID uuid:xxxxx
Exception message: The relationship source specified in the discovery data item is not valid.
Relationship source ID: xxxx
Rule ID: xxxxxx
Full Exception: Microsoft.EnterpriseManagement.Common.DiscoveryDataInvalidRelationshipSourceException: The relationship source specified in the discovery data item is not valid.
This error is accompanied by the below warning
Event:34113
Connector SCCM Connector -Primary Site
Error writing changes to entity of type Microsoft.Windows.Peripheral.LogicalDisk with DisplayName XXXXXXX
Message: The relationship source specified in the discovery data item is not valid.
Relationship source ID: XXXXXXX
Rule ID: XXXXXXX
If this error occurs with every synchronization, examine view Cached_CMv5_LogicalDisks for correctness or the schema for type Microsoft.Windows.Peripheral.LogicalDisk in management pack Microsoft.Windows.Peripheral.Library.
Event:33333
Data Access Layer rejected retry on SqlError:
Request: p_RelationshipDiscovered -- (RelationshipId=f449d88a-ecbf-5b16-40be-c085391a6380), (SourceEntityId=ccdf084d-254f-0ad4-ba2e-189b75ff109a), (TargetEntityId=07734206-0880-a4ec-a638-df20ccbdcbaf), (RelationshipTypeId=e4c6f8ce-0763-51c6-6421-c424a93a1eb6),
(DiscoverySourceId=df6eae9f-f14f-4e6e-9f3c-c1effa193fbe), (HealthServiceEntityId=34b1c704-120c-1175-9fe3-411e2c0aac30), (PerformHealthServiceCheck=False), (TimeGenerated=09/01/2015 04:15:26), (SourceEntityLastModified=), (IsRelationshipAlreadyDiscovered=False),
(RelationshipInserted=False), (LastModified=), (ChangeId=), (RETURN_VALUE=1)
Class: 16
Number: 777980002
Message: The specified relationship doesn't have a valid source.
From the events, it is clear that the problem is with SCCM connector and in the warning it mention to check the management pack ,
Microsoft.Windows.Peripheral.Library
whether need to update any MP ??
I tried to resolve this, but ended up in aforum which suggested to do a restart of server .But since it is Prod , restart will not be easy.
If any suggestions , it will be good to resolve this
Thank you

Hi,
Please install UR3 and check the result:
Update Rollup 3 for System Center 2012 R2 Service Manager
http://support.microsoft.com/kb/2962041
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Making a field on the SCSM 2012 Change form a required field?

I've got an oldie but a goodie...
Are there any good instructions / example articles, for how to make a field mandatory?
I understand I need to use Visual Studio to create a control. From here I need to make a DLL and bundle it in an Management Pack Bundle. Then I have to Bind the control to the field.
A few important pieces of information. I first opened Visual Studio 3 days ago. I have no idea how to use VS. I barely found where the DLL is "built". I gave up serious coding in '93. I not bad at PowerShell and Bash.
Never used VB or C#. (Honestly, if Rob Ford's Blog didn't have screenshots I never would have figured out to use VS2010 or how to add the reference Assemblies.)
(Now that you've stop laughing...) ;-)
Do I need a new control for each field or can I re-use the control for other fields?
Why wasn't a Standard Control added to SCSM2012 to require an entry in a field? OOTB, Incidents have mandatory fields, so can I re-use that control in other forms. All we need is to require the user to include certain
fields before submitting a Change Request.
Thank you for any assistance or answers you have.
Ray Watters, Chicago

Do I need a new control for each field or can I re-use the control for other fields?
Once you have a single custom control loaded onto your form it can do everything that you require. Not just validation rules, but anything you need it to do. For example, I have done form customisations purely via a custom control.
Why wasn't a Standard Control added to SCSM2012 to require an entry in a field?
The standard forms are WPF forms and their validation rules are hard-coded in the XAML and C# that make up the forms.
To find which DatePicker you need, look at it in the Authoring Tool to see its Name or use Snoop from here:
http://snoopwpf.codeplex.com/
You can hover over the console and see the control names, although, sometimes, it is a bit unstable with the SCSM console.
Rob Ford scsmnz.net
Cireson www.cireson.com
For a free SCSM 2012 Notify Analyst app click
here

SCSM 2012 - Problems running script in custom workflow

Hi all,
I'm trying to create a custom workflow in the Authoring Tool that will send an email when a ticket in certain queues is unassigned, but I only want this to run during business hours. I've created the PowerShell script, and it runs great on its own.
However, whenever I try to add any kind of scripting event to a custom workflow, the workflow fails:
Microsoft.EnterpriseManagement.Common.InconsistentDataException: The requested objects had an unknown management pack. ---> Microsoft.EnterpriseManagement.Common.InconsistentDataException: The call produced inconsistent results. The data on the client
does not match the data returned from the server. The most likely cause is that client-side cache is out of sync with server data. ---> Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: An object of class ManagementPack with ID %GUID% was not
found...
If I create and import a management pack with an empty workflow, the workflow succeeds. If I use the "Add AD DS User to Group", the workflow succeeds. But as soon as I add a scripting event, the workflow fails.
For testing, I added a PowerShell event with this code:
$a=1
I also added a Command Script event with this code and got the same error as above: ping SomeServer
I even tried a VBScript, but that caused the workflow to not run at all:
dim someVariable
someVariable = "some value"
I then disabled the VBScript activity and the workflow runs successfully.
I'm running SCSM 2012 SP1 with UR4. I am copying the .dll file into the SCSM installation directory (which is not in the default location). The GUID referenced in the error code is the GUID for my custom MP.
This is my first time creating a custom workflow in the Authoring Tool. Can you tell me what I'm missing? Please let me know if you need any more information
Thanks!
Marnie

Thanks, Anders. I had seen that issue in my searches on this problem. I had tried both the manual fix suggested in that post as well as upgrading to UR4 (so I'm on on SP1 UR4). Neither approach made any difference.
Am I supposed to do anything with the .cs, .xoml, and .xomlx files that also get generated? I noticed that if I move ALL the associated files into the install directory (not just the .dll file), then import the MP, I get a different error. Instead of the
MP being missing, the error is now:
System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.ServiceManager.WorkflowAuthoring.ActivityLibrary.WindowsPowerShellScript.Activity_Closed(Object sender, ActivityExecutionStatusChangedEventArgs e)
   at System.Workflow.ComponentModel.ActivityExecutorDelegateInfo`1.ActivityExecutorDelegateOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
This makes it seem like I do need to move ALL the files to the install directory, but maybe now the workflow just doesn't like my code?
Thanks!
Marnie

SCSM 2012 R2 workflows and connectors are not triggered

Hi All,
Suddenly in my SCSM 2012 R2 Production environment , the connectors stopped synchronising at the schedule time and the Service request was in New state for very long time (stuck in New state).
When I started troubleshooting , I saw the workflow status in SCSM console , oops!! no entries
In operations manager event log , no logs generated regarding the connector issue or the SR workflow issue .
Then I tried starting the AD connector manually , two event logs (information-LFX service) generated
SyncBegin:Connector Id
SyncEnd:Connector Id
Then I stopped the services
Microsoft Monitoring Agent
System Center Data Access Service
System Center Management Configuration
deleted the health service state folder content and restarted the services
Then issue is solved , the connector started syncg and the service request state changed from New to In progress and all the workflows were triggered.
Since there is no events logged for this issue , this gonna make a huge impact in SCSM environment since workflows are the key feature in SCSM .
Is this a known issue in SCSM 2012 R2 and are there is any fix in the update rollups
Are there is any reason behind why we need to flush the SCSM health service state and how this affect the functioning of SCSM?
since we have the SCOM agent installed as part of SCSM installation and scom uses the same Health service state folder to monitor the SCSM server ??
sorry for too many questions , just to clarify my all doubts
Is there any permanent solution ?
Thanks,
Kalai

Hi,
This issue seems like a performance issue. It is recommended that you schedule the AD/SCCM connectors to run when console/system usage is low since it can have an impact on performance. You can use the following instructions to reschedule the AD connectors.
http://blog.scsmsolutions.com/2012/03/update-ad-and-sccm-connector-scheduler-with-powershell/
And here is a similar thread for you referenc, please go through it for more details:
Connectors are not Syncing in Service manager 2012 Sp1 RTM
https://social.technet.microsoft.com/Forums/systemcenter/en-US/2824c769-99ea-4ec6-ab7b-1007efdcb339/connectors-are-not-syncing-in-service-manager-2012-sp1-rtm?forum=connectors
Here is a link about Description of Update Rollup 2 for System Center 2012 R2 Service Manager:
https://support.microsoft.com/kb/2904710?wa=wsignin1.0
It seems that it does not have fix for this.
In addition, the newest one is Update Rollup 4 for System Center 2012 R2 Service Manager:
http://support.microsoft.com/kb/2989601
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

SCSM 2012 SSP Server Error 'ContentHost' Application

I've deployed SCSM 2012 and have the SSP up and running however whenever you try to access a Knowledge Article I get the following error:
The remote server returned an error: (502) Bad Gateway.
Description:
An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details:
System.Net.WebException: The remote server returned an error: (502) Bad Gateway.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location
of the exception can be identified using the exception stack trace below.
Stack Trace:
[WebException: The remote server returned an error: (502) Bad Gateway.]
   System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context) +3236201
   System.ServiceModel.Channels.GetOutputStreamAsyncResult.CompleteGetRequestStream(IAsyncResult result) +91
[EndpointNotFoundException: There was no endpoint listening at https://SERVERNAME:444/ServiceHost/Services/DataAccessService.svc
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.]
   System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +4729427
   System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +1725
   Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.IDataAccessService.EndExecute(IAsyncResult
result) +0
   Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.DataAccessServiceClient.EndExecute(IAsyncResult
result) +323
   Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.ExecuteScalar(DataCommandScalar`1 command)
+654
[DataAccessException: There was no endpoint listening at https://SERVERNAME:444/ServiceHost/Services/DataAccessService.svc that
could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.]
   Microsoft.EnterpriseManagement.ServiceManager.Portal.ContentHost.KnowledgeArticleHandler.GetEndUserContent(HttpContext
context) +1291
   Microsoft.EnterpriseManagement.ServiceManager.Portal.ContentHost.KnowledgeArticleHandler.ProcessRequest(HttpContext
context) +287
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +625
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +270
We've tried re-installing the SSP and SharePoint and configured different ports however the error did not improve. It does not matter whether you try to access the SSP from a client or the server the result is the same. This problem
only seems to exist when clicking on "Help Articles", searching for a KA, and then clicking the actual KA link.
Has anyone else run into this or might know of a solution?
Thank you.

These type of errors usually indicate that the web services are not bound to the proper protocols. Hopefully this will help you.
Make copies of the web.config files before editing!!!!
Take look at the Custom Bindings in the web.config file for the contenthost virtual directory. Make sure that both DefaultHttpBinding and DefaultHttpsBinding are present. See below.
<binding name="DefaultHttpBinding">
     <binaryMessageEncoding />
     <httpTransport maxReceivedMessageSize="2147483647" maxBufferSize="2147483647" />
    </binding>
<binding name="DefaultHttpsBinding">
     <binaryMessageEncoding />
     <httpsTransport maxReceivedMessageSize="2147483647" maxBufferSize="2147483647" />
    </binding>
Also look at the endpoint address mappings to make sure that both are there.
<endpoint address="ServiceHost/Services/DataAccessService.svc" binding="customBinding" bindingConfiguration="DefaultHttpBinding" ........
<endpoint address="ServiceHost/Services/DataAccessService.svc" binding="customBinding" bindingConfiguration="DefaultHttpsBinding" ................
Next, look at the ServiceHost virtual director web.config file: Make sure that everything is using HTTPS bindings. See below:
Look at ServiceBehavior Section:
Make sure that HTTPSGetEnabled=true is set.
In the Services Section:
Make sure that endpoint bindingconfiguration=DefaultHttpsBinding is set.
In the Bindings > CustomBinding Section:
Make sure that the Binding Name is DefaultHttpsBinding
Save the files and reset IIS, see what you get now.
Rick
Rick Short Senior Technical Architect

SCCM connector finished with error at 70% in SCSM 2012 R2

Hi All,
SCCM Connector is not working
MY environment details
SCCM 2012 R2
SCSM 2012 R2 without any UR
The connectors were working fine , but suddenly today its status is finished with error
and stuck at 70 %
Got the below in the event viewer
Data synchronization failed by DefaultCache.MomStore.Cached_CMv5_DeviceHasWSUSUpdates.DefaultCache.SCCMConnector.6708b57bd1c44e6cbdefdfb8a6bf008a:Microsoft.EnterpriseManagement.ServiceManager.Connector.Sql.DataConnectorSql.
Exception type:ConnectorException
Exception message:createBatchInfoForRealSource failed . Exception type:DatabaseLayerException
Exception message:Command type:Text
Command:declare @minWaterMark datetime,@maxWaterMark datetime;declare @batches table(batchid int, watermark varbinary(180));set @minWaterMark=convert(datetime,@waterMark);select @maxWaterMark=max(SU.Lfx_Timestamp) from [LFXSTG].v_Cached_CMv5_DeviceHasWSUSUpdates
SU where (SU.Lfx_Timestamp>@minWaterMark) and (Lfx_SourceId=4);if not @maxWaterMark is null begin with ranges(RowNo,batchid,watermark) AS (select row_number() over(order by SU.Lfx_RowId) AS RowNo,SU.Lfx_RowId,convert(varbinary(180),SU.Lfx_Timestamp)
from [LFXSTG].v_Cached_CMv5_DeviceHasWSUSUpdates SU where (SU.Lfx_Timestamp > @minWaterMark) AND (Lfx_SourceId=4) )
insert @batches select batchid,watermark FROM ranges where RowNo % @batchSize = 0; end; if not exists(select top 1 1 from @batches) AND not @maxWaterMark is NULL begin   select null end else   select distinct batchid from @batches
order by batchid;select convert(varbinary(180),@maxWaterMark);
Connection state:Closed
Parameter count:2
Parameter name:@waterMark,Parameter value:System.Byte[]
Parameter name:@batchSize,Parameter value:500.
StackTrace:   at Microsoft.EnterpriseManagement.ObjectOrientedDatabaseLayer.DatabaseAccessLayer.GetDataSet(DataSetRequest request)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.Sql.DataConnectorSql.OnCreateBatchInfoForRealSource(SessionBase session, String query, String tableName, String batchIdField, Int32 batchIdType, String watermarkField, Int32 watermarkType,
Byte[] watermark, String connectionString, Int32 batchSize)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.DataProvider.createBatchInfoForRealSource(SessionBase session, Int32 SessionTableId, EnumTableStatus status)
Inner Exception:
Exception message:Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding..
StackTrace:   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
   at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
   at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
   at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
   at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
   at Microsoft.EnterpriseManagement.ObjectOrientedDatabaseLayer.DatabaseAccessLayer.GetDataSet(DataSetRequest request)
Inner Exception:
Exception message:The wait operation timed out.
StackTrace:No available.
StackTrace:   at Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.DataProvider.throwConnectorException(String method, String message, Object[] values)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.DataProvider.createBatchInfoForRealSource(SessionBase session, Int32 SessionTableId, EnumTableStatus status)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.DataProvider.PrepareBatchInfo(SessionBase session)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.DataProvider.GetNextBatch(IConnectorSession connectorSession, Boolean batchInfoOnly)
   at Microsoft.EnterpriseManagement.ServiceManager.Connector.Datacenter.SessionHost.DataSync()
and other event log 'data connectors'
Connector SCCM Connector - Primary Site
Error writing relationship of type System.DeviceHasSoftwareUpdateInstalled with Source
'xxxxxx' and Target MicrosoftUpdate for Windows 7 for x64-based Systems (KB2908783).
Message: The relationship source specified in the discovery data item is not valid.
Relationship source ID: 73efcf93-3c78-00c5-8f1b-c9aff1e4c35a
Rule ID: 59716fe0-fa9c-4c62-b46f-39b39fc2aa36
Instance:
<?xml version="1.0" encoding="utf-16"?><RelationshipInstance TypeId="{37beea15-dd27-658f-a1c0-e6a5de2cc27a}" SourceTypeId="{ea99500d-8d52-fc52-b5a5-10dcd1e9d2bd}" TargetTypeId="{7ccd1178-66c1-8fed-c363-e8896651453f}"><Settings><Setting><Name>6b5b918e-e698-fab2-28a5-1a380c91ea6e</Name><Value>f80a4355-7548-4b35-4fce-9a1a917ad85a</Value></Setting></Settings><SourceRole><Settings><Setting><Name>5c324096-d928-76db-e9e7-e629dcc261b1</Name><Value>US1TCS3W70258.nam.ad.pwcinternal.com</Value></Setting></Settings></SourceRole><TargetRole><Settings><Setting><Name>2fa20ad3-c8d8-f6d6-9224-a77cd07bf6f3</Name><Value>Microsoft</Value></Setting><Setting><Name>f9af25bc-d8e4-02ca-c607-ba9d5ad79850</Name><Value>Update
for Windows 7 for x64-based Systems (KB2908783)</Value></Setting></Settings></TargetRole></RelationshipInstance>.
This relationship change will be skipped.
If this error occurs with every synchronization, examine view Cached_CMv5_DeviceHasWSUSUpdates for correctness or the schema for type System.DeviceHasSoftwareUpdateInstalled in management pack System.Software.Library.
Any Suggestions ??
Thanks !!

Hi,
Are you try to check this post :
https://social.technet.microsoft.com/Forums/systemcenter/en-US/1af3c6f6-34c2-4f79-beb5-e3055d2397e1/error-when-syncing-sccm-and-scsm-all-systems
Remy BOVI

SCSM 2012 SSP Permission for End users

Hello Experts,
I have an issues with SSP - SCSM 2012 SP1.
As an admin user, I can see theOfferings, see the pending requests, can see the requests I have submitted, Approve them etc. But when I am an end user, browsing from my laptop, I see a blank Home page. I dont see the Service offerings in the
homepage..even I dont see the Need Help? text. What is the issue? FYI : Silver light is already installed on my laptop.
Interestingly, I see the Need Help? text with the same end user credential when I am opening the browser inside the server wher SSP is installed.
But, in both the cases, whether I browse in the server or from my laptop, I dont see the service offerings anywhere when i am an end user. I followed the below article..but no success.. :(
http://systemcentertech.com/2012/06/28/scsm-2012-portal-service-catalog-empty-for-end-users/
Please help...
Thanks!
Thanks

Hi,
Did you add the Service Offerings and Request Offerings to the Catalog Group? Here is another good blog on this you can reference:
http://www.concurrency.com/blog/scsmportalpermisions/
My Blog | www.buchatech.com | www.systemcenterportal.com
If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Always test ANY suggestion
in a test environment before implementing!

SCSM 2012 - 'Assign to Me' fuction in Manual Activities

Hi,
The assign to me function I have in the task bar for manual activities doesn't seem to be working. When I click it a black box flashes up and then disappears quickly, but the activity doesn't get assigned to me.
It works ok for incidents and requests. Is there anything I can do to fix this?
I am aware of the 'The Helpful Tasks and Tweaks for System Center Service Manager 2012' post that is here -
https://gallery.technet.microsoft.com/The-Helpful-Tasks-for-d084083a#content but I can't implement this as I have already customized the incident template.

what version are you on cause SCSM 2012 SP1 at least in out enviorment doesn't have the assin to me button avalibale unders Manual Activities.

SCSM 2012 queries

hi
i have recently upgraded SCSM 2012 from 2010. Just few queries to be clarified...
1. Users are able to access the create request page only when i add the domain\users group in Groups -> Incident catelog -> global operators group. Is this right?
2. On the File attachment part while creating incident, i have done as per the link found in google as under published reqeust offering page and added the additional user prompt for file attachment and saved it. Now only domain admins and administrators
can access this file attachment page. It is not coming for normal users. Is there any specific permission to be given?
3. On the anouncements part, can i able to increase or decrease the fonts?
4. I need an approval process for incidents.. how to make sure certain incident categories are approved through portal?
regards Sundaresan.C

have you considered applying the latest rollup? There is a critical performance fix in UR2, which does not sound like what you are describing, but on the off chance that you are explaining things differently.
Also consider adding a second management server and connect to this. A long shot, but could rule out an "behind the curtains" performance issue.
Another long shot is to move the SM DB to its own SQL box. Also I am getting alot of Page Life expectancy is low alarms in SCOM, and we suspect some backup jobs to be the culprit. Not that it would explain issues in day-to-day operations.
Service Manager also has a tracing tool (not sure it is documented anywhere than MS internal support channels). you may be able to read something out of it. Post stuff here and we will try an decipher it.
Please use the following procedure to get Service Manager Traces and try to reproduce the same operations
on both consoles.
StartTrace:
         Open a command prompt
         Switch to the SCSM install folder\Tools
directory
         tracelogsm.exe -start Perftrace -guid
Performance.ctl -f c:\Perftrace.etl -rt -flag 0x300FF010 -level 5 -ft 2 -cir 100
Reproduce the behavior
Stop trace:
         tracelogsm.exe -stop Perftrace
Format Trace:
         set TRACE_FORMAT_PREFIX=[%9!d!]%8!04X!.%3!04X!::%4!s![%!FLAGS!][%!LEVEL!][%!FUNC!]
         TraceFmtSM.exe -f C:\performance.etl
-tmf SvcMgrTrace.tmf -o PerfTrace.txt
http://codebeaver.blogspot.dk/

Request SCSM 2012

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