"Resend" option is not working for specific user. "The Operation Failed" Exchange 2010 Outlook 2013

Hi Everybody. I have a weird one for you.
I have a user that gets an "operation failed" message whenever trying to use the "resend" option on any email (It's the one right under recall). I had tested up and down on her machine. Exchange 2010 Outlook 2013
Ran in safe mode, recreated her profile, disabled virus scanning, repaired office. (weird, the font just changed sizes on me)
After all of this I tested on other computers, other users seem to be able to "resend" just fine. However her account does not work on any computer I try, internal or external to the network.
It looks more like a profile issue.
She's a very active archivist, so she only has 486MB of space used by her mailbox.
It's well under quota.
It's been really puzzling me.
MCSE 2003, Exchange. MCTS Vista, 7. Administrator of awful, neglected website http://timssims.net

Hi Timssims,
Since there is only one user in the org has this issue, it seems an issue on the Outlook client side.
I suggest asking Outlook Forum for help so that we can get more professional suggestions.
For your convenience:
https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
However I also have some suggestions for your reference:
1. If this issue occur on Cached Mode, I suggest turning to Online Mode for testing.
2. Please also paste the detailed error message if "operation failed" is not the
complete information.
3. If still not works after perform operations above (including suggestions from Outlook Forum), I suggest re-creating a new mailbox for the specific user just as Martin suggested.
Thanks
Mavis
Mavis Huang
TechNet Community Support

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