Reset hp envy 4500 printer to default factory settings

The printer indicates that the cartridges are not suitable for this printer. That is strange, because both cartridges are original HP cartridges. I'm looking for a way to reset the printer to the default factory settings, but I can't find a way to do this neither in the manual nor on the printer itself. Does anyone have a suggestion? Thank you very much.

did you find a way to resolve this? i am having the same error message and when i called for support, they said i just needed to buy a new printer.  Because of this error message blocking the entire screen, I cannot reset anything or access the main menu. It seems like it's an issue that needs to be fixed manually by taking the printer apart simply because there is not an emergency trick mentioned by staff or by manual that I have found. Any help besides replacing the idiot box all together?

Similar Messages

  • My toshiba laptop won't connect to my HP Envy 4500 printer

    I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
    I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
    This question was solved.
    View Solution.

    Hi AMakkei,
    Welcome to the HP Forums!
    I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
    For further assistance, I will need to know following information:
    If the printer is able to make copies by itself.
    If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
    Hope to hear from you, and have a good day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • My ENVY 4500 Printer keeps disconnecting (not WiFi)

    My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
    This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
    If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
    Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
    I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
    I don't know what to do any more. Anybody have any ideas?
    This question was solved.
    View Solution.

    Hi @valiik, 
    I wonder, have you tried setting a static IP? Assigning Your HP Printer a Static IP Address
    Please let me know.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP ENVY 4500 Printer "Error. Cannot connect to Server"

    Hey everybody,
    I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
    "Error. Cannot connect to Server. Check Server name and address."
    She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
    Any help would be greatly appreciated,
    bbritt91

    Hi bbritt91,
    Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
    To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.  
    If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
    Please let me know how it goes.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Envy 4500 prints faintly

    My brand new HP Envy 4500 prints only faintly in some areas - and some lines are not there at all. Everything is new including the cartridges. What should I do? 

    So is it the black text that's faint? I'd recommend contacting HP Phone support. You may need to tell the warranty ends date of the cartridge (YYYY/MM/DD)....
    Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • New Envy 4500 prints SO SLOW!

    I just installed my new HP Envy 4500 printer and I have to say, the printing speeds are gawd awful! I tried priting a photo on plain paper from Photoshop and it took almost 8 minutes for one full page. Priting PayPal shipping labels (which are half pages) of just black print and a barcode take a full minute when set to fast/economy speed with plain paper. I have tried priting in just black ink and greyscale and they are all slow. Full color of course is much worse.  I have only had this printer a week and it is just painful to print and I am really regretting buying it.  

    Hi , Welcome to the HP Forums! I noticed that your HP Envy 4500 is printing slow on Windows 7. I am happy to look into this for you!  Some questions for you:  How is your printer connected? Wireless or USB?What happens when you make a copy from the scanner glass? Does it also print slow? Copying Documents. In the meantime, please try the steps in this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know what happens! (Even though the guide title may not match your issue, I believe the solutions will help.) Thank you for posting!  “Please click the Thumbs up icon below to thank me for responding.”

  • TS1717 restoring default factory settings without itunes as both may have malware

    How can I restoring default factory settings without itunes on my ipod 1 and ipod 3rd generation, as both may have malware aswell as 3 laptops, 2 mobile, TV snd BluRay Browser.
    any advice will be greatly appreciated.
    have tried to disinfect with Kaspersky products but the malware just overwrites everything that is put into the p.c. so I need to use just the pad itself, that is, of course, if it allows me access.
    theres nothing like a ipad scorned, ask my weary eyes. cheers

    yep, unfortunately can't reset without the passcode either.
    With regards to doing a restore, do you mean:
    open itunes on my computer
    click on my device on the left
    go to the device summary
    click restore
    it then asks if i want to back up before i restore (to which i say no)
    then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
    then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
    Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!

  • Default Factory Settings??

    I have recently needed to open a few ports but do not know my password and it is not the default password. I figured it not possible to recover my password? If i reset the router to default factory settings what happens? Will i have to reconnect all wireless adapters to my 3 computers in my house? Thanks

    If you are not remembering your assigned password .....use default password admin ....
    If it is still not working reset the router ....
    Reset will erase all the settings wired as well as wireless settings in the router .....
    It will work under factory default settings .... that is with Linksys network name & no security ....
    After reset ..... you need to again reconfigure the router .... this includes wireless settings also ....

  • My daughter reset her Mac book Pro to the factory settings by her doing this did we loose all the pictures and stuff that was on the computer before

    My daughter reset her Mac book Pro to the factory settings by her doing this did we loose all the pictures and stuff that was on the computer before

    If by resetting to factory settings you mean she erased the drive and reinstalled the operating system, OS X, then yes all data thatwas on it is gone. That is why apple included time machine so you can make backups of your data.

  • Printing errors with BRAND NEW Envy 4500 printer!!! Not happy.

    I've tried all the troubleshooting info available on the web. I even installed "HP print doctor". What is happening is that ALL of my test pages are printing fine but NONE of my jobs are printing to completion. If it's a 2 line document, sure. But more than one page or even a long page? Forget it. I get an error on my computer that the print job failed. It cancels itself and then ejects the paper or gets stuck and the printer is perpetually stuck in "printing" mode and I have to manually cancel it. It really took a lot of energy to set this up so I really don't want to pack this thing up and ship it back but I sure as heck will and I'll never buy another HP printer again. The last one had faulty software too and I had to find a hack on the internet to fix it which basically meant removing the wireless hardware from the machine. It worked but I am not doing this on a brand new printer. Give me a fix, please.

    Hi , Welcome to the HP Forums! I understand that you are having some sleep mode issues with your HP Envy 4500. I am happy to look into this for you!  Some questions for you:  How is your printer connected? Wireless, or USB?Are you using Genuine HP Ink Cartridges, or refills? Are you able to make copies with your printer? Copying Documents. In the meantime, I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by . It is important that your printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. Then, I would double-check the printer's firmware is up-to-date. Getting Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series. We will start with these two steps, and see what happens!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP Envy 4500 printing issue

    I am unable to print to my HP ENVY 4500 with a wireless connection. I have had it set up and working since Christmas, it says it is connected to my home network with excellent signal strenght and both laptop and desktop recognize it. Jobs go to the printer que but the I get and error printer offline message. I have ran the HP scan doctor program that came with the printer and it keeps sending me to wireless set up page.
    **Intersting note is when I select the printer from my desktop control panel ( there is a green check mark and it says it is ready) and look at properties there is no IP address under the location setting.

    Hi okpatsfan,
    Are you using Windows 8 or 8.1?  If so, try this document.
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c04011652&lc=en&cc=us&dlc=en&product=5199463
    I was an HP employee.
    Please mark the post that solves your problem as "Accepted Solution"

  • Connection ofHP ENVY 4500 printer to Dell's laptop 3531

    Hi! How can I connect HPENVY4500 printer to Dell's Laptop 3531 i fi have no CD room in my Laptop to connect it

    Hi @ven1 , welcome to the HP forums!
    I can help you find a driver for your Envy 4500. Please first tell me which operating system you are running on your laptop!
    What's my Operating System?
    Thank you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HELP - Envy 4500 printer will not print with refilled cartridges

    I purchased the Envy 4500 this past Christmas. It worked great until it ran out of ink. I got it refilled and now it won't work.
    The message that pops up says that the ink is counterfeit and now the printer won't print. I have tried shutting it off, taking the cartridges out and putting them back in but nothing is working. What can I do to fix this?
    Thanks!

    Allie87 wrote:
    ...  The message that pops up says that the ink is counterfeit and now the printer won't print. ..
    Hi,
    The answer is there, what can I say now ! To be able to get it back to normal, you need a proper set of ink.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • About HP envy 4500 printing for both sides for mac os x 10.9.4

    I got the printer recently. I have installed the lastest software and set up air print successfully. I was trying to print out mt notes for both sides of the paper but I did not see the " print both sides" option. I looked up the old post in the forum and tried to follow the set up step by step, but it is still not working. Can anyone tell me how to set up the both sides printing option. 
    Thank you so much.

    Hi @chloe_chie,
    Welcome to the HP Forums! 
    I understand that you are wondering how to print on both sides with your HP Envy 4500 on your Mac OS X 10.9.4, and I am happy to help!
    Please make sure that the correct driver has been selected on the Mac. Meaning, it should read HP Envy 4500, not the Airprint driver.
    To do this go to the Apple Icon, System Preferences, then Print & Scan and look for the images below:
    Once we have verified that we have the correct driver selected, then please follow through this guide, Printing on Both Sides of the Paper (Duplexing) for HP Deskjet 3540, 4640, ENVY 4500, and Officejet ....
    Hope this information helps, and have a nice day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Why is my Envy 4500 printer not centering the photo when it prints

    when printing photos all of a sudden the pictures came out uncentered

    Hello @wooly1,
    Welcome to the HP Support Forums!
    I understand that when printing photos from your Windows XP computer to your HP ENVY 4500 e-All-in-One Printer, the images are printing off center on your paper. I would like to work with you today with resolving this issue. However, I do need to verify a few things first in order to provide you with accurate troubleshooting steps:
    1. What program are you printing photos from? 
    2. What size is the paper that you're printing photos on? 
    3. What type of paper (plain, glossy, matte, etc) are you printing photos on? 
    In the meantime, can I please have you run an alignment on your printer to verify if your print system is just misaligned. After running the alignment, please try to print a photo again. 
    How to Align Printer:
    1. Load plain white paper in the paper tray.
    2. On the printer control panel, press the Down Arrow () to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.
    3. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page.
    4. Close the scanner lid, and then touch OK.
    Please let me know if the alignment resolved your 'off centered' print issue. Should you still be experiencing issues be sure to respond with the answers to my questions above. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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