Reset is grayed out in the about:config page after right clicking on specific comands to reset. What do I do?

After being redirected by instructions in your forum, to fix a error message that says that I am using a incompatible browser. Went to about:config then, typed "useragent" in filter line, then to right click on preference name, to click reset. The reset is grayed out, therefore do not present the option to reset. Why is this, and what do I do now?

It is not the user agent as it works for me with your user agent.<br />
Disabling cookies or Flash or JavaScript also gives a specific error message, so I don't know what it is in your case.
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

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