Restrict agent inbox status drop down values based on transaction type

Hi,
We have around 20 inbox statuses mapped to different tranaction type and status profile. Now when we can see many other irrelavent inbox statuses when searching for the transactions in the agent inbox.
Is there a way to display only the transaction specific statuses? i.e when I select a transaction type to search only the inbox statuses mapped to the transaction type to be displayed.

Hi,
you do not have Transaction type exactly in search criteria - this is only the Category, which is more generic as it could be or transaction type or activity category.
and here only generic statuses mapped in CRMC_IC_AUI_MAP_STA are available as search criteria,
and not the statuses of transaction type directly.
This is because Inbox was created to enable work with many transactions of a different type like eg. emails and service requests together.
you can do something that you want but with custom development - you will need to enhance webui component ICCMP_INBOX. Here you should, based on a chosen by the user Category of a document in search criteria view, narrow the list of Statuses displayed. But I guess SAP standard already makes this as per config in CRMC_IC_AUI_MAP_STA.
But as I wrote at the beginning, it makes you requirement tricky. As you will need dynamically check if category or trans type is chosen as search criteria, and based on this determine its type, search for available statuses in config. And you should only cut down from the list in search criteria some of a generic statuses to help the user - not determine the whole list from the beggining.
I had a similar requirement and we were trying to create such a generic statuses for inbox which will have also the information about trans type status - eg. "In process - Forwarded externally", which was only for requests. there were also logical issues with how to search later using such criteria.
But finally we just added a column in results view with found transaction's status.
Summing up - I would propose you would make a mapping of a Category and statuses you want to display -to think it over, next check if you can put it into CRMC_IC_AUI_MAP_STA configuration.
Maybe this will be the most reasonable solution.

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My approach till now : Tried enhancing the view ICCMP_INBOX/Inboxsearch.it is creating the zclasses for view controller and Context classes and not at CONTEXT Node level. As the context node SEARCH Class is not z type i m not able to modify get_v_sortedby.
Any help is greatly appreciated.
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Udaya

Hi,
you do not have Transaction type exactly in search criteria - this is only the Category, which is more generic as it could be or transaction type or activity category.
and here only generic statuses mapped in CRMC_IC_AUI_MAP_STA are available as search criteria,
and not the statuses of transaction type directly.
This is because Inbox was created to enable work with many transactions of a different type like eg. emails and service requests together.
you can do something that you want but with custom development - you will need to enhance webui component ICCMP_INBOX. Here you should, based on a chosen by the user Category of a document in search criteria view, narrow the list of Statuses displayed. But I guess SAP standard already makes this as per config in CRMC_IC_AUI_MAP_STA.
But as I wrote at the beginning, it makes you requirement tricky. As you will need dynamically check if category or trans type is chosen as search criteria, and based on this determine its type, search for available statuses in config. And you should only cut down from the list in search criteria some of a generic statuses to help the user - not determine the whole list from the beggining.
I had a similar requirement and we were trying to create such a generic statuses for inbox which will have also the information about trans type status - eg. "In process - Forwarded externally", which was only for requests. there were also logical issues with how to search later using such criteria.
But finally we just added a column in results view with found transaction's status.
Summing up - I would propose you would make a mapping of a Category and statuses you want to display -to think it over, next check if you can put it into CRMC_IC_AUI_MAP_STA configuration.
Maybe this will be the most reasonable solution.

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I have a requirement, where in user types in some text and clicks on a search button. On button click, a drop down or some box appears which has result based on the input string (from json ). User can select one of the values in the drop down or box. User should be able to select values from drop down or box only.
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The problem which i am facing is as follows
In an existing web dynpro component , i already have a view and it consists of table which has 3 columns.All the three columns are non editable
MATERIAL     MAT_DESC     MAT_DEL_FLAG
ABC
EFG
HIJ
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So as per this logic , the drop down values for plant for each row must be different.
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This is a normal table and not an ALV table.
Also please let me know whether the drop down field must be drop down by key or drop down by index.
This is very urgent.
Thanks in advance
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Refreshing things again for you -
1. As I have already pointed, create 2 context attributes for VALUESETS for both plant and St.loc.
2. Create dropdown by indexes for both of them, assign valusets to respective attributes using node information.
3. Go to the plant dropdown and create the action for it ONSELECT event - when you chagne the dropdown of plant then populate the respective storage loc.
4.Now, As you are selecting a row (leadselect) you have populated the plant and loc details....write the code for lead selection event of the table
You will get the lead selection index right using node interface (IF_WD_CONTEXT_NODE)
LOOP AT ITAB INTO WA_ITAB.
if sy-tabix eq lv_lead_index.
clear wa_valuset.
wa_valueset-key = 'X'.   "plant
wa_valueset-value = 'X'.
append wa_valueset to it_valueset1.
* popultae the storage location valuset based on the plant selected (bydefault it is 1 right in dropdown)
clear wa_valuset.
wa_valueset-key = 'XX'.   "storage loc
wa_valueset-value = 'XY'.
append wa_valueset to it_valueset2.
else.
* Fill the valusets for all other rows as different or as per your requirement.
endif.
wa_itab-valuset1 = lt_valueset1.
wa_itab-valuset2 = lt_valueset2.
modify itab from wa_itab transporting valuset1 valuset2.
clear wa_itab.
ENDLOOP.
lo_node->bind_table ( it_tab).
Now for that Row, if a plant value is changed, respective storgae loc has to be filled right...then in that ONSELECT of plnat drodpwon again you need to write a piece of code...using the same code with a little modifications.
Hope this is clear.
Check this article on the same - but here ALV is used...the concept is same use it for your table -
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0cbdde3-fe58-2c10-fcbc-8db18e693877?QuickLink=index&overridelayout=true
the above code you hvae pasted - i think it fills only for the 1st time....
Regards,
Lekha.
Edited by: Lekha on Dec 20, 2011 12:00 PM

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I have already tried this. It only highlight the field with the red border but still allow to move further.
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I got a peculiar senario.
i have three fields on modlue pool screen which are having drop downs.
based on the selected value in the first drop down second drop down values has to display.
suppose.
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Message was edited by: Rahul Jagani
Message was edited by: Rahul Jagani

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Restrict agent inbox status drop down values based on transaction type

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