Ringer off & device reboot

i bought this bb curve 9320 on 15 Aug 2012 from mobile store, since then i'm facing this issue of ringer going off n device reboot all of a sudden, got this checked twice with redington service center, according to redington official software needs to be updated, but they are themselves are not sure whether it will solve my problem or not, infact they suggested to use the device on 2g mode only, have checked the version, it has a latest version installed i.e 7.1.0 bundle 1319. Request help. I'm very disappointed the way blackberry provide customer service and cud not believe that this is actually happening, 15 k price tag not worth for this kind of device :-(

Hi vikasaroraa
Welcome to the Community
Sorry for the problem you are having but as you know this is User Support Forums here user like you and us try to help each other.
And regarding your problem we can try to help,Can you tell us How many Third party Applications you had installed in your device or you can try starting your device on safe mode KB17877 and run for say 1 hrs to see if problem appear.If on safe mode those problem does not appear it means your Application ( if any installed ) are responsible .But if problem persist you can try Reloading your Device software by yourself to rule out any software.
KB11320 : How to perform a clean Reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows.
But if your problem reappear then I think best option is to Contact your Carrier for Warranty replacement or Repair.
Prince
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