Roaming problem with WLC 5508 with Phone 7921

Hi to all,
i have one WLC with several AP1231 2.4 GHz. Everything works fine with PC and 7921 in normal condition (last firmware release 1.4.3.4).
But with 7921 there is a little problem: if i walk quicky along the warehouse and along lanes while i'm at the phone everything works well.
But the operator often have a phone call while he is on a forklift and he moves fast with this during the conversation.
In this case of fast moving, during the call, the call doesn't fall but often i do not hear 2/3 words consecutively so i can't understand the phrase.
I have already done a study of radio environment but there aren't interference, and roaming works good with walk speed, so i think that the problem is the operator's speed  in forklift (i think at the max about 10-12 Km/h)
The question is that in this case it is possible to modify parameters of Client Roaming in WLC, to reduce this issue?
If yes, somone knows what are the best values in this environment for
Hysteresis
Minimum RSSI
Transition time
Scan threshold
Or someone knows other parameters to modify or any ideas?
Thanks a lot.

The 1.4.3.4 firmware scans nicely - it will typically scan each channel every 5 seconds.
How big are your cells?  What power level are you using?  With very small cells, it is certainly possible that the forklift can drive out of and into cells faster than the phone can scan for them.
You may want to increase your cell size (increase power.)  Of course this also means that you will run the risk of co-channel interference.  In which case you may need to disable some 2.4GHz radios.
Also - be sure that your APs are placed where the forklift can hear an AP that it needs to roam to well before it has to roam to it.  For example, if the forklift is rolling straight down a corridor like this:
          |  x |            |    |
__________|    |____________|    |_____
a              >>> forklift >>>                   b
----------|    |------------|    |-----
          |    |            |  y |
then make sure that the APs that the forklift needs to use are at locations a and b, not x and y (assuming metal partitions where the lines are.)
Aaron

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    Venue Type Code.................................. Unspecified
    NAS-identifier................................... Fractal-WLC1
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    DHCPv4 QinQ Enable............................... FALSE
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    Capwap Prefer Mode............................... Not-configured
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    5 GHz band....................................... <none>
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    GUR-AP-05            2     AIR-CAP2702I-D-K9    f4:4e:05:80:b5:18  default location  1     IN       1
    GUR-AP-03            2     AIR-CAP2702I-D-K9    bc:16:65:13:71:00  default location  1     IN       1
    GUR-AP-07            2     AIR-CAP2702I-D-K9    f4:4e:05:80:b3:f8  default location  1     IN       1
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    GUR-AP-08            2     AIR-CAP2702I-D-K9    f4:4e:05:45:78:98  default location  1     IN       1
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    Site Description................................. MUMBAI-AP-GROUP
    Venue Group Code................................. Unspecified
    Venue Type Code.................................. Unspecified
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    Client Traffic QinQ Enable....................... FALSE
    DHCPv4 QinQ Enable............................... FALSE
    AP Operating Class............................... Not-configured
    Capwap Prefer Mode............................... Not-configured
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    2.4 GHz band..................................... <none>
    5 GHz band....................................... <none>
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     1               group for mumbai     Disabled                          None
     2               guest wifi           Disabled                          None
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    Site Description................................. MUMBAI-THIRD-FLOOR-AP
    Venue Group Code................................. Unspecified
    Venue Type Code.................................. Unspecified
    NAS-identifier................................... Fractal-WLC1
    Client Traffic QinQ Enable....................... FALSE
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    DHCPv4 QinQ Enable............................... FALSE
    AP Operating Class............................... Not-configured
    Capwap Prefer Mode............................... Not-configured
    RF Profile
    2.4 GHz band..................................... <none>
    5 GHz band....................................... <none>
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    FAL-3-AP08           2     AIR-CAP2702I-D-K9    f0:7f:06:92:b4:9c         3rd Floor  1     IN       3
    FAL-3-AP03           2     AIR-CAP2702I-D-K9    f0:7f:06:bf:af:a0         3rd Floor  1     IN       1
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    Site Description................................. RAHEJA-AP-GROUP
    Venue Group Code................................. Unspecified
    Venue Type Code.................................. Unspecified
    NAS-identifier................................... Fractal-WLC1
    Client Traffic QinQ Enable....................... FALSE
    DHCPv4 QinQ Enable............................... FALSE
    AP Operating Class............................... Not-configured
    Capwap Prefer Mode............................... Not-configured
    RF Profile
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    2.4 GHz band..................................... <none>
    5 GHz band....................................... <none>
    WLAN ID          Interface          Network Admission Control          Radio Policy
     5               raheja-interface     Disabled                          None
     2               raheja-guest         Disabled                          None
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    FAL-RAHEJA-AP04      2     AIR-CAP2702I-D-K9    f0:7f:06:8d:24:1c  Near Meeting Roo  1     IN       3
    FAL-RAHEJA-AP02      2     AIR-CAP2702I-D-K9    f0:7f:06:8d:37:3c   Confrennce Room  1     IN       3
    FAL-RAHEJA-AP03      2     AIR-CAP2702I-D-K9    f0:7f:06:30:93:48  Near Confrence R  1     IN       3
    FAL-RAHEJA-AP05      2     AIR-CAP2702I-D-K9    f0:7f:06:bf:ae:c0  Near Meeting Roo  1     IN       3
    FAL-RAHEJA-AP06      2     AIR-CAP2702I-D-K9    f0:7f:06:92:b3:a0  Near Server Room  1     IN       3
    FAL-RAHEJA-AP01      2     AIR-CAP2702I-D-K9    f0:7f:06:92:b3:20    Reception Area  1     IN       3
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    Site Description................................. <none>
    NAS-identifier................................... Fractal-WLC1
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    DHCPv4 QinQ Enable............................... FALSE
    AP Operating Class............................... Not-configured
    Capwap Prefer Mode............................... Not-configured
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    5 GHz band....................................... <none>
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     2               guest wifi           Disabled                          None
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     4               gurgaon-guest        Disabled                          None
     5               raheja-interface     Disabled                          None
     6               test                 Disabled                          None
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    HQ-3RD-FLR-AP-GROUP                        12
    HQ-7THFLR-AP-GROUP                         14
    Raheja-AP-Group                            8
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    f4:4e:05:80:b3:f8    GUR-AP-07     Joined    Flexconnect
    f4:4e:05:80:b4:44    GUR-AP-09     Joined    Flexconnect
    f4:4e:05:80:b5:18    GUR-AP-05     Joined    Flexconnect
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    Type           Server Address    Port
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    AP RADIUS server............ Disabled
    EAP-FAST Auth............... Disabled
    LEAP Auth................... Disabled
    EAP-TLS Auth................ Disabled
    EAP-TLS CERT Download....... Disabled
    PEAP Auth................... Disabled
    Server Key Auto Generated... No
    Server Key..................     <hidden>
    Authority ID................ 436973636f0000000000000000000000
    Authority Info.............. Cisco A_ID
    PAC Timeout................. 0
    Multicast on Overridden interface config: Disabled
    DHCP Broadcast Overridden interface config: Disabled
    Number of User's in Group: 0
    Vlan :........................................... 203
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 205
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 204
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            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 206
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 207
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 208
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 209
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 210
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 211
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 212
            Ingress ACL :................................... None
            Egress ACL :.................................... None
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    Vlan :........................................... 216
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 217
            Ingress ACL :................................... None
            Egress ACL :.................................... None
    Vlan :........................................... 218
            Ingress ACL :................................... None
            Egress ACL :.................................... None
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    WLAN ID     Vlan ID
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    (Cisco Controller) >show wlan summary
    Number of WLANs.................................. 6
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    1        FRACTAL-EMP-MUMBAI / FRACTAL           Enabled   group for mumbai      none
    2        FRACTAL-GUEST / FRACTAL-GUEST          Enabled   guest wifi            none
    3        FRACTAL-EMP-GURGAON / FRACTAL-GURGAON  Enabled   gurgaon-interface     none
    4        GURGAON-GUEST / FRACTAL-GUEST-GURGAON  Enabled   gurgaon-guest         none
    5        RAHEJA-EMP-WIRELESS / FRACTAL-R        Enabled   raheja-interface      none
    6        TEST-SSID / TEST-SSID                  Enabled   test                  none
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    Client authenticates with EKU corporate --> success
    Client authenticates with EKU private --> reject
    My expectation was, that if Policy 1 will not match the NPS goes over to Policy 2 and tries to authenticate the client.
    Has anyone a simmilar setup or can help to figure out what is going wrong?
    We have a WLC 5508 with Software Version                 7.4.100.0 and a NPS on a Windows Server 2008 R2
    regards
    Fabian

    The policy rejects and the NPS goes to the next policy, only if the user does not belong to the configured group.
    This means I need to have one AD group per application policy, but that will not solve my problem. A user could belong to more than one group, depending on how many devices he/she has. It will work with one group only for each user, because the first policy that matches a AD group, the user belongs to, could have a OID that is not in the certificate. This would cause a recejct with reason code 73:
    The purposes that are configured in the Application Policies extensions, also called Enhanced Key Usage (EKU) extensions, section of the user or computer certificate are not valid or are missing. The user or computer certificate must be configured with the Client Authentication purpose in Application Policies extensions. The object identifier for Client Authentication is 1.3.6.1.5.5.7.3.2.
    The certificate does include this OID but not the custom EKU.

  • Cisco WLC 5508 with 3702APs - mobile hotspot for 2000 Guest users

    Cisco WLC 5508 with 3702APs - mobile hotspot for 2000 Guest users
    I've been given a fantastic "opportunity" by my boss to use our existing wireless infrastructure to provide internet access to potentially upto 2000 VIP guests arriving with BYOD devices, in a very densely populated area for a 3 day event. We are talking an area of approx 200m x 15m. Think of it as an awards ceremony/concert. The solution will also be mobile so we will be using internet breakout from different telcos as it will move to approx 20 countries. The area is also incredibly densely populated with other wifi APs. I did a brief site survey and AirMagnet could detect over 2500 other 'rogue' APs from where I was stood! I hope CleanAir works!
    We need a simple authentication method for them to connect with zero admin from our side. We don't want to just offer up a rolling daily PSK as that's a bit amateur and we don't really want the VIP guests sharing the PSK with others during their stay. Ideally they could self-provision by providing an email address.
    I know the WLC can handle webauth for local users but I don't think it scales very well. ie I don't think I can offer the account to several hundred people.
    Cisco ISE looks a very expansive (and expensive) product but I don't think we need all it's capabilities (do I?). It would be nice to just ask a potential user for their email address and grant them access and email them next year. I've seen Cisco NAC but that looks over the top too for just guest users who will only be accessing a shared internet connection.
    I've seen 3rd party supposed software solutions from Kiosk Antamedia etc do they work with Cisco Enterprise WLC solutions?
    We'd like to limit users to a certain (low) bandwidth and block (say) torrent traffic to keep the general user experience worthwhile.
    Does anybody have any case study documents or experience of such a project? As well as the authentication it's how well the APs will handle the dense potential number of clients trying to connect in such a confined space. 
    Any suggestions would be gratefully appreciated from the knowledgeable community.
    Cheers,
    Mike

    Hi Rasika,
    We are having WLC 5508 model with software version running 7.4.121.0. AP Models are AIR-CAP2602I.
    Normally our WAN links are good even while the issue pertains. We are connected to remote offices over ipsec site to site vpn for WAN. The link latency in WLC between the AP and the controller shows  <1ms.
    currently the Guest network is using WPA2-PSK auth given in the controller. we are trying to find a option to make the Guest wireless auth local to the office, and see if this solves the problem. 
    any suggestions,
    Thank you,
    Arjun

  • WLC 5508 with LAP-1142n - Several Errors

    Hello all,
    I had installed a WLC 5508 with 7 LAP 1142n and 2 converted AP 1131abg.
    I am seeing some errors relating 2 issues.
    1st- One particular AP 1142 is disassociating and reseting the radios.
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    Thu Oct 28 11:50:49 2010
    AP's Interface:0(802.11b)   Operation State Up: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio interface   reset. Status:NA
    Thu Oct 28 11:50:49 2010
    AP's Interface:0(802.11b)   Operation State Down: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio interface   reset. Status:NA
    Thu Oct 28 11:50:49 2010
    AP's Interface:1(802.11a)   Operation State Up: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio interface   reset. Status:NA
    Thu Oct 28 11:50:49 2010
    AP's Interface:1(802.11a)   Operation State Down: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio interface   reset. Status:NA
    Thu Oct 28 11:50:46 2010
    AP's Interface:1(802.11a) Operation   State Up: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio reset due to Init.   Status:NA
    Thu Oct 28 11:50:46 2010
    AP's Interface:0(802.11b)   Operation State Up: Base Radio MAC:e8:04:62:23:ac:e0 Cause=Radio reset due to   Init. Status:NA
    Thu Oct 28 11:50:46 2010
    AP 'AP3', MAC:   e8:04:62:23:ac:e0 disassociated previously due to AP Reset. Uptime: 1 days,   10 h 24 m 23 s . Last reset reason: operator changed 11g mode.
    Thu Oct 28 11:50:35 2010
    AP Disassociated. Base Radio   MAC:e8:04:62:23:ac:e0
    Thu Oct 28 11:50:35 2010
    AP's Interface:1(802.11a)   Operation State Down: Base Radio MAC:e8:04:62:23:ac:e0 Cause=New Discovery Status:NA
    Thu Oct 28 11:50:35 2010
    AP's Interface:0(802.11b) Operation   State Down: Base Radio MAC:e8:04:62:23:ac:e0 Cause=New Discovery Status:NA
    I had some search, and the new discovery cause, might be that the AP didnt know what WLC do associate, in a multi-controller environment. This is not the case. I only have one WLC in the same management vlan.
    2st-The Radius server is beeing related in the logs as been deactivated. I raise the server time-out on Radius configuration option, but it still continues to do it.
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    Thu Oct 28 10:24:41 2010
    RADIUS server 10.67.128.36:1812 deactivated in global list
    Thu Oct 28 10:24:41 2010
    RADIUS server 10.67.128.36:1812 failed to respond to request (ID 172)   for client e8:06:88:51:c0:2b / user 'unknown'
    Is this meaning the WLC stop sending request to the Radius Server ? We dont have BackUp Radius.
    As far as i know, its always the same mac-address client that is associated to that error, maybe a iphone.
    I had so many clients in that SSID and they are all working good.
    The Radius server is a NPS from windows Server 2008
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    , and the client says that the medium response time is 0,02 sec, so im wondering why the controller is not getting response from Radius for a particular client?! My client also says, that didnt found any log related to that mac-address client ... what is weird...
    WLC with last software available 7.0.164
    Hope some one help me here.
    Best Regards,
    Bruno Petrónio

    Thanks Scott,
    I understand what you are mentioning, and i really didnt do it yet.
    I realize that the primary controller was not configured on the
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    Wireless –> All APs –> High Availability tab, and did it only to the AP that is taking this beahviour.
    Is this mandatory for a 1 controller only ?
    No mather what the manual say, after that the AP is rebooting 2 mins in 2 mins... with the same kind of messages.
    The interface on the switch is getting a few input errors and the same numbers of crc... but are so few...
    Next step ... i will change it to another one's place/pathing cable.
    Regarding the Radius messages... any ideas ?
    I'm already on 30 sec's of server timeout.
    Best Regards,
    Bruno Petrónio

  • WLC 5508 with version 7.0.98.0 and AIR-LAP1242ag

    hi, recently i have deployed wlc 5508 with ap 1262. initially i had trouble with the existing version on the wlc (6..0.199.0) which AIR-LAP1262N-E-K9 was not registering with wlc. i have upgraded the wlc to 6.0.199.4 ver still it was not registering. finally i have upgraded to 7.0.98.0 and all the 40 AP's ( AIR-LAP1262N-E-K9 ) are addedd and its working fine.
    Now my issue is, at the same site i have 12 nos of AIR-LAP1242ag autnomous AP's which i need to convert to lightweight ap and register with wlc. where i am stuck currently. after loading the recovery image (c1240-rcvk9w8-tar.123-7.JX9.tar) the ap reboots and can see it register with wlc within seconds contollers pushed the new image and once the ap reboots, never register again.
    does anyone has any idea?

    After adding the country codes GB and RU.. in my test setup 1242 is registered...i will have it run for couple hours and see the result
    ref: below
    (Cisco Controller) >show ap uptime
    Number of APs.................................... 2
    Global AP User Name.............................. Not Configured
    Global AP Dot1x User Name........................ Not Configured
    AP Name              Ethernet MAC       AP Up Time               Association Up Time
    AP1cdf.0f66.79ca     1c:df:0f:66:79:ca  0 days, 00 h 43 m 35 s   0 days, 00 h 42 m 36 s
    AP001e.be27.a7e6     00:1e:be:27:a7:e6  0 days, 00 h 16 m 56 s   0 days, 00 h 07 m 15
    This issue sorted...thanks

  • WLC 5508 with 7.4.100.0 software

    Hi All,
    One of my client has a wireless setup with WLC 5508 and 1142N APs. It was running with a good coverage for access points when WLC was running with 7.0 software version. Last week I upgraded the software to latest 7.4.100.0 version. After that the coverage of APs are very low.
    Can someone help me regarding this issue.
    Thanks
    Sadiq

    I didn't have coverage issues per say, but my 1142 APs kept disassociating randomly
    TAC suggested running these commands. Which has stopped the APs leaving the building.
    > config 802.11a disable network
    > config 802.11a 11nSupport a-mpdu tx priority all disable
    > config 802.11a 11nSupport a-mpdu tx scheduler disable
    > config 802.11a enable network
    > config 802.11b disable network
    > config 802.11b 11nSupport a-mpdu tx priority all disable
    > config 802.11b 11nSupport a-mpdu tx scheduler disable
    > config 802.11b enable network
    Aggregation is the process of grouping packet data frames together  rather than transmitting them separately. Two aggregation methods are  available: Aggregated MAC Protocol Data Unit (A-MPDU) and Aggregated MAC  Service Data Unit (A-MSDU). A-MPDU is performed in the software whereas  A-MSDU is performed in the hardware.
    Disables the 802.11n-5 GHz A-MPDU transmit aggregation scheduler.

  • 7925 Phones voice quality issues with wlc 5508 version 7.6

    Hi all,
    I have a mix environment with 1 WLC 5508  and more or less 6 sites with several Access Points ( all AIR-LAP1242AG and all in FlexConnect mode  Hreap ) and several wireless phones (all  CP7925G) . My Ap's have antennas 2.4GHz in all sites except 1 site ( the one i'm talking for now) with 2.4GHz and 5GHz , because of the problems we suggest to have all phone in A BAND (5Ghz) . In this site we force the phones just to A (802.11a only) , power safe NONE , Continuous scan mode , i fallow all in http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf , one thing i didn’t do it was apply QoS because I can’t apply several ios commands in that 2960 with lan lite ios.
    So I have 3 SSID for data and 2 for VOICE  ( one is common to all environment and supports 2.4 and 5Ghz , and other just to test one site , with only 5Ghz  with “[WPA2][Auth(802.1X + CCKM)][Auth(FT 802.1X)]”, because I read that problem can be phone rooming , and in FlexConnect only have fast-roaming in a CCKM or a PKM  key-management solution , but even like this the problem still exist) .
    I have another sites with phones in 2.4GHz running well and others with problems.
    i read here in forums lots and lots of people with similar problems , i tried several solutions ( WLC  upgrades versions  and phones firmware's , ….  ) tried all my best of solving the problems mas now I’m running without any ideas , i did also some site surveys and detect some interferers that why I change phones to 5Ghz , and I run also WLC Config analyser to help me , but all without good success. Some changes solve temporarily problems , but after some time , people reclaim about problems.
    I can open a TAC case but first I want be sure if did all already.
    Can someone try to help me?
    ip phone 7925G firmware : CP7925G-1.4.5SR1.3      
    CUCM 8.6.2
    WLC    5508 : 7.6.120.0
    AP : AIR-LAP1242AG-E-K9    7.6.120.0       (flexconnect)
    Best Regards

    Hi Serge,
    Thanks for the suggestions. I have taken care of all the settings. Problem is , the user is seated in his office cabin and using the 7925 and there is around 50db signal strength in his room from an AP which is just outside the cabin. And this doesnt occur often, when we go to check and make calls, everything is fine whereas the user says it happens sometimes in the morning, evening etc... randomly... where the fone goes blank while in a call.... since the problem never happens when we go to troubleshoot the issue, we really dont know what is going on. This is happening when calling PSTN.
    AP's are not restarting and there is no logs indicating that. Wireless infrastructure looks very much OK cos there are other users who are not experiencing this problem and there is ample coverage all over the floor. I am baffled why only one user has this problem even when he is seated in his office cabin.
    Tried changing phones also, but still remains.
    Question  : i tried to do a linktest from WLC to his phone, but it failed, while linktest to laptops are working fine. Does wlc linktest not working for wireless phones ?
    regards
    Joe

  • WLC 5508, Prime Infrastructure, 7921 phones and QoS

    Hi everybody!
    I have deployed about 50 wireless cisco phones int the network with 27 APs with the WLC 5508.
    I'm trying to investigate phones behaviour (I have some loss of audio).
    And I use Prime Infrastructure for monitoring.
    I run the Voice Diagnostic on the selected two phones.
    and in the Charts I see the next:
    1. for one phone "Downlink AC Queue Usage" shows all the traffic of "voice packets". but "Uplink AC Queue Usage" shows all the traffic of the "Best efforts packets".
    2. for the second phone "Downlink AC Queue Usage" shows all the traffic of "Best efforts packets". and "Uplink AC Queue Usage" shows all the traffic of the "Video packets".
    that is strange, very strange. the WLAN of these phones uses platinum QoS. none of other WLANs uses "gold" QoS.
    does this mean I have a QoS misconfiguration?
    where may the failure be? WLC? switches? router?
    please, any suggestions...

    I noticed few misconfigurations as per your response
    1. Are you configured AP as FlexConnect ?  If not AP connected switchport should be configured as ACCESS port & trust DSCP. If it is configured as FlexConnect, then you can configure switchport as turnk & in that case you  have to trust CoS using "mls qos trusct cos" command.
    2. WLC connected trunk ports always to be configured to trust CoS not DSCP. Otherwise WLC set QoS value ignored by your switch.
    3. If you WLAN is set for Platinum then you have to configure Platinum QoS profile for 802.1p & set value as 6.
    I would suggest you to verify QoS value preserve across you switch network. You have to take some wireshark packet caputres (as shown in my reference link) and make sure your voice packet DSCP goes into rest of your network as EF. You need to do this for upstream & downstream (from 7921 perspective) traffic. Here is the traffic flow if AP connected to switchport 1 & WLC connnected to switchport 2.
    7921 <-> AP <-> Switch port 1 <->  Switchport 2 <->  WLC <-> Switchport2 <-> Rest of your network
    Once you do this, then you can go to Prime & check those charts to reflect QoS values correctly. Otherwise you do not know where these QoS value get stripped/or modified in your network.
    HTH
    Rasika
    **** Pls rate all useful responses ****

  • WLC 5508 with AD, NPS but without GPO, how?

    Hi,
    I didn't found anything related to what I'm trying to do so I though I would create a new discussion...
    I would like to setup a new WLAN and to be able to connect, a user will have to enter his username/password that will be confirmed using NPS and Active Directory. The problem is, I don't want to use a GPO, I would like to only verify if the user is a member of a AD group, let's say "wlan_access".
    I don't want to install anything ( certificate, GPO, creating a WLAN configuration ) on the user's PC/laptop, only AD validation using NPS as a Radius server.
    If a user is part of that AD group, after he enter his credential he will have access to that WLAN.
    Is it possible to setup that? How should I configured the WLAN in my WLC 5508 ( running 7.2.110.0 )? How should I configure NPS ( Windows 2008 R2 Enterprise )?
    Thanks a lot for your help and answers.
    Guillaume

    Hi guys,
    With the info Stephen Rodriguez gave, it looks like I won't be able to do what we want without doing config on the user's devices ( laptop, ipad, etc.. ).
    @Joseph Vasanth Louis Yes the message is from the event viewer of the NPS server. In the connection request policies, there's not much config, I let the option "Authentication Methods" in the tab Settings uncheck, so it won't override the settings in the Network Policies.
    I though it was possible to have authentication using NPS and Active Directoy without installing anything on the user's devices and still having a secured wireless network ( not like a hotspot ).
    The solution I think is the most workable is with the PEAP or PSK, with a certificate but even that...the user will have to create the WLAN profil on his laptop, so I'm not sure we want to go that way. I'll check for the PSK option, to see if the "Web Authentication" could be done using NPS.
    Thanks guys for all your time and help. I'll continue my tests and keep you posted.

  • Client get connected occationally with WLC 5508

    Hi ,
    I have one strange problem on wireless connection.
    I just upgraded several 1131 APs to LAP with 2 new Cisco 5508 controller deployed, and we found the clients sometime can get conneted to the 1131 AP, and connection well, sometimes cannot. during our test, one conecion is ok, next one cannot, the third one seems ok again and again.
    And we also have 2 new 1140 APs, seems no such problem,
    The version for controller is  6.0.196.0, and Client is Lenevo PC with XP.
    Any suggestion? or some troubleshooting procedure I can follow?
    Thanks!
    Roy

    Thanks!
    Seems some problem with open authentication.
    On the Client, it reported cannot get associated.
    on the WLC, while I am debug client it reports:
    *Jul 14 10:18:51.844: 00:1f:3c:c2:e9:71 Sending Assoc Response to station on BSSID c4:7d:4f:47:a5:c0 (status 12)
    *Jul 14 10:18:51.889: 00:1f:3c:c2:e9:71 Ignoring 802.11 assoc request from mobile pending deletion
    *Jul 14 10:18:51.889: 00:1f:3c:c2:e9:71 Sending Assoc Response to station on BSSID c4:7d:4f:47:a5:c0 (status 12)
    *Jul 14 10:18:51.928: 00:1f:3c:c2:e9:71 Ignoring 802.11 assoc request from mobile pending deletion
    *Jul 14 10:18:51.928: 00:1f:3c:c2:e9:71 Sending Assoc Response to station on BSSID c4:7d:4f:47:ae:b0 (status 12)
    *Jul 14 10:18:52.446: 00:1f:3c:c2:e9:71 apfMsExpireCallback (apf_ms.c:418) Expiring Mobile!
    *Jul 14 10:18:52.446: 00:1f:3c:c2:e9:71 apfMsExpireMobileStation (apf_ms.c:4427) Changing state for mobile 00:1f:3c:c2:e9:71 on AP c4:7d:4f:47:ae:b0 from Associated to Disassociated
    I am using remote radius with WLC only.
    The strange thing is, when get connected, it looks fine, but I tried disconnect manually, then connect again, it reported cannot get associated, then I try again, it can get connect again,....

  • SFP Error with WLC 5508

    all,
    I'm facing a problem to upgrade my WLC 5508 from 6.0.199.4 to 7.0.98.218
    On my WLC, I have a bad src error message about the SFP.
    With the version 6, I have the "warning" but the port is UP and Running
               STP   Admin   Physical   Physical   Link   Link
    Pr  Type   Stat   Mode     Mode      Status   Status  Trap     POE    SFPType
    1  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    2  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    3  Normal  Forw Enable  Auto       1000 Full  Up     Enable  N/A     SFP Error
    on version 7.0.98.218, the port never comes UP:
               STP   Admin   Physical   Physical   Link   Link
    Pr  Type   Stat   Mode     Mode      Status   Status  Trap     POE    SFPType
    1  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    2  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    3  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     SFP Error
    I see a bug about CSCta32912, but normally, it is solved in version 7.
    How to solve this issue?
    Thanks.
               STP   Admin   Physical   Physical   Link   Link
    Pr  Type   Stat   Mode     Mode      Status   Status  Trap     POE    SFPType
    1  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    2  Normal  Disa Enable  Auto       Auto       Down   Enable  N/A     Not Present
    3  Normal  Forw Enable  Auto       1000 Full  Up     Enable  N/A     SFP Error

    Are you using a Cisco SFP or a third party one?
    Sent from Cisco Technical Support iPad App

  • Wireless voice quality issues with wlc 5508 7.0.98

    Hi,
      I am having random occurances of voice drops (one-way audio) during phone calls. WLC 5508 (7.0.98) , LAP1242AG (only G antenna present), and 7925G phones. coverage is excellent throughout the floor and its a confined office space. Its not happening always. I am seeing these logs , not sure if it is related. :
    *apfReceiveTask: Feb 10 11:31:53.831: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:290 RRM LOG: Airewave Director: Could not find valid channel lists for 802.11bg
    *apfReceiveTask: Feb 10 11:31:33.356: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:290 RRM LOG: Airewave Director: Could not find valid channel lists for 802.11bg
    I have set DCA list to1,6 and 11. I tried disabling RRM and statically fixing the channels and power also. Still the issue is seen,
    7925G firmware is 1.4.1
    i tried to do linktest from the WLC to the phone, but link test is failed. linktest to a laptop works though. I have only mac filtering for the voice ssid.
    any suggestions pls ?
    regards
    Joe

    Hi Serge,
    Thanks for the suggestions. I have taken care of all the settings. Problem is , the user is seated in his office cabin and using the 7925 and there is around 50db signal strength in his room from an AP which is just outside the cabin. And this doesnt occur often, when we go to check and make calls, everything is fine whereas the user says it happens sometimes in the morning, evening etc... randomly... where the fone goes blank while in a call.... since the problem never happens when we go to troubleshoot the issue, we really dont know what is going on. This is happening when calling PSTN.
    AP's are not restarting and there is no logs indicating that. Wireless infrastructure looks very much OK cos there are other users who are not experiencing this problem and there is ample coverage all over the floor. I am baffled why only one user has this problem even when he is seated in his office cabin.
    Tried changing phones also, but still remains.
    Question  : i tried to do a linktest from WLC to his phone, but it failed, while linktest to laptops are working fine. Does wlc linktest not working for wireless phones ?
    regards
    Joe

  • Cisco CAP 3702I not registered with WLC 5508.

    I Have  WLC 5508 in my network. Now i need to add another 2 no of cisco CAP 3702I in to my network. But we got the following errors
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.
    Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)
    *Mar  1 01:27:25.359: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROL
    LER
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to handle capwap control messag
    e from controller
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap p
    acket from 10.56.200.201
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:06.359: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.
    Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)
    *Mar  1 01:27:25.359: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROL
    LER
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to handle capwap control messag
    e from controller
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap p
    acket from 10.56.200.201
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC'runn
    ing version 7.3.101.0 is rejected.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
    *Mar  1 01:27:25.363: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process m
    essage type 2 state 2.

    Your WLC seems to be running version 7.3 which is not supported with 37xx AP platform.
    You need to run WLC with version 7.6.100.0 onwards to support these new AP's.
    For more details check the Wireless Software Compatibility Matrix.
    -Thanks
    Vinod
    **Encourage Contributors. RATE Them.**

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