RoboHelp 7 Help Desperately Needs Help

I can't believe how drastically Adobe has RUINED RoboHelp's
help system. I'm new to version 7 and have permanently lost view of
my Table of Contents. It's not on the View menu. It's not on the
Pod menu. It's not on a right-click menu, it's no where to be
found. So I hit F1, hoping to connect to a searchable, indexed
help. What do I get? A page with 0 information and 0 links.
Adobe's lack of respect for technical writers is deep and
profound if they do not even understand the basics of user
assistance enough to maintain a good system in a user assistance
development product. We've seen how they behave at tech writer
conferences and how well they listen to feedback. Shame on you,
Adobe. You care not for the end user! You have eyes but do not see,
and ears but do not hear!
By the way, I'm extremely experienced, fast, and would be
willing to create an interactive searchable help system for Adobe,
if they were to pay me. They wouldn't regret it.

- "have permanently lost view of my Table of Contents"
How so? It's permanently in the layout I have set up when I
want the TOC. It's not in the layouts I have for other tasks. The
point is the layout is now what I want which will not be the same
as you. We can both have what we want and we can have different
layouts for different tasks.
- The online help.
That is the Adobe standard so the RoboHelp team probably have
no say in it. They do know our opinion of it and I believe they
will make that known. The offline help is better but not beyond
reproach. That too will be addressed.
- Lack of respect. How they behave.
I have encountered nothing but respect but then again I deal
with them in a constructive way rather than going in guns blazing.
What do you mean by how they behave?
- Feedback
Just because every bit of feedback does not get acted on
immediately, does not mean you are not being listened to. Sometimes
it's priorities, sometimes the views of others will conflict with
yours. I do know though from speaking regularly to the RoboHelp
team that they are working crazy hours to improve RH in line with
the feedback they get.
It may not yet be perfect but it's a big step forward and
there's lots more to come.

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Change the IP of that computer/laptop you are using to setup the WRE54G if needed - i.e. if that computer's IP (from the local LAN NIC, not the wireless card) is on another subnet than 192.168.1.xx. Use something like 192.168.1.1 for example. This is necessary to access the WRE54G's internal web screen (default: 192.168.1.240). Disable wireless on the computer you are usng to set up the WRE54G. 2. MAKE SURE that your internet connection DOES NOT at this time do through a proxy - mine normally does (Satellite Internet provider=Direcway/Hughes - proxy server advised/required). You have to dig really deep into Linksys EsyAnswer/KB site to even see that suggestion!! Momentarily disable proxy server in IE > Tools > Internet Options > Connections > LAN settings. I.e. the wired LAN connection you are using to set up the WRE54G must not go thru any TCP/IP proxy. 3. Power up and connect the WRE (I have version 3) to that computer's newly re-IP'd LAN port (the WRE54G comes with a short cat5 cable). So, at this point, BOTH the WRE54G and your LAN connection are on 192.168.1.xx subnets. 4. Just to make sure that a LAN connection has been established, ping the WRE thus connected. Should return satisfactory result. (Again, the computer wireless connection should be disabled at this point) 5. Access the WRE's web screen via 192.168.1.240. Screen should come up. Defaut PW is of course admin at this time. 6. And now we are ready to enter specific information pertaining to your own wireless network, as follows: a. Enter - if necessary - the IP address you want the WRE54G to have on your wireless network - to be on same subnet as Wireless router used for your wireless network. My network is on subnet 192.168.0.xx: I set the WRE54G on IP address 192.168.0.240. b. Same with subnet and gateway c. Check mode (mixed/b or g only) d. SAME CHANNEL as the router e. Enter new SSID and enable/disable broadcast - same settings as Wireless Router's. 7. Now it is time to select/enter Wireless Security settings for the WRE54G: actually exact same settings as your Wireless Router's. 8. Change the WRE54G password while you are at it! Save settings and that's it! Finally unplug the WRE54G from power outlet AND LAN connection to the computer used to set up the Extender; locate/power up the WRE54G somewhere appropriatly a bit away from the laptop, in range of the Wireless Router, and in sight from the wireless laptop for initial testing (just so you can actually see if the blue lights come on: they should in the following sequence - top blue > top red/bottom blue > both blue if everything is OK.) To initially test-drive everything, I placed the WRE54g about 30ft from the Wireless Router and 20ft from the wireless laptop (which I make sure still connects to the Wireless Router.) 9. Now re-enable the wireless connection on the computer used to set up the WRE54G. Experiment with the new connection with the WRE54G. It should kick in as the stronger connection right away (if you are CLOSER to the WRE54G then the router). You'll see that when you are connecting to/using the WRE54G to connect to your Wireless Router, the signal strength is indeed higher. In fact, if you can run NetStumbler (free wireless detection software) and thus run a Site Survey, you'll see that two APs show up, same network SSID (i.e. the Wireless Router and the WRE54G, now considered as an AP itself). Of course the WRE54G will show much stronger signals. 10. Then if all is OK, experiment with placing the WRE54G as suggested otherwise - i.e. at the periphery of the wireless range obtained by just using the Wireless Router. 11. Seems to work so far. I do not otherwise detect loss of signal or b'band speed. This thing does work. I have placed the WRE54G in many different locations and I am truly AMAZED at its range extension potential. NOTE: I assume that in case of presence of signals from BOTH the Wireless Router and the WRE54G at a given location (since both devices are on same channel/SSID/Protection scheme), one might have to reset the wireless connection on the remote(s) laptops (or to reboot) to allow it(them) to pick just one (the stronger of course) connection. I was looking all along for a way to set up the WRE54G without having to go thru the rigamarole of changing other settings elsewhere on the network, using the dreaded Install CD or other cumbersome procedure! As I change my encryption WPA code often, I'll just have to change that info in one more device (besides my WRT54G and the Linksys wireless bridge WET54G - another excellent, not cheap Linksys product which i recommend also and which I use to make my Sat internet service available to another building on my business premises). Simple enough however! Note: you can also use that device to allow a web access to a computer that does not have a wireless card: plug the WRE54G into elect outlet, make sure that the unit is in range of the wireless network, connect a LAN cable from the WRE54G to the card-less computer, and voila, ths computer can get online. **************************************** Hoping this helps! - Roger T

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