RoboHelp 9 Changing ul to ol

Can anyone tell me why RoboHelp keeps changing my <ul> tags to <ol> tags when I'm coding in HTML view and switch to Design view?
I'm trying to use a specific image for the bulleted list. The image is referenced in css in the page head, not in a separate css file and not inline. I tried adding the styles to the separate file, but that did not work either.

Not sure but the Lists page on my site explains how to have lists with images using the interface. Maybe working that way will avoid the problem.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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RoboHelp changes file name to lowercase

I am using RH X5.0.2 (running on Win XP SP2) to import HTML files as topics. The primary layout is Microsoft HTML Help.
The original HTML file names are mixed case, but when the files are imported into RoboHelp, the file names are changed to all lowercase. For example, GL_Audit.htm is changed to gl_audit.htm. This is an issue because the topic title reflects the file name, and I need the topic title to retain the mixed case of the original files.
After I import the file, I have to manually change the topic title. However, RoboHelp does not like it when the title has an underscore. If I change gl_audit to GL_Audit and click OK, the change is not saved. But if I change gl_audit to GLAudit and click Apply, and then change it to GL_Audit, the change is saved.
I am using an existing project that was created by someone else a long time ago. Here are the steps that I am following:
1. Right-click the destination folder, and then click Import.
2. At the Import File screen, select the desired file, for example, GL_Audit.htm, and click Open. The file is imported as a topic.
3. Right-click the topic, and click Properties. Note that the Topic Tile is gl_audit, and the file name is gl_audit.htm.
4. In the Topic Title field, type GL_Audit, and click OK. Note that the Topic title is still gl_audit, and not GL_Audit.
5. Open the Topic Properties screen again.
6. In the Topic Title field, type GLAudit, and click Apply.
7. In the Topic Title field, enter an underscore between the L and the A so that the topic title is GL_Audit.
8. Click OK. Not that the topic title is saved as it was typed -- in mixed case.
If I can get RH to import the files without changing the original case, it will not matter that it takes two steps to change the topic title name.
Any suggestions would be greatly appreciated.
Ashley

Hi again
Ashley, how are these HTML pages being created? I ask because I performed a small test. While the import process did indeed convert the file name to all lower case, it ignored the Topic Title. However, if I didn't have a Topic Title defined, it did create one that was all lower case.
I'm thinking that whatever tool that was used to create the topics you are importing didn't properly configure a proper Title Tag.
Cheers... Rick
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Robohelp changing my code! please help

I have receantly started noticing that Robohelp has been
removing certain parts of my code. I have WC3 compliant enabled,
because of that it has added a bunch of If statements into my code.
This created a few nested quote issues where I have an image with
an onclick command.
ex: document.write("<img src='...'
onClick='showitem('...')' />")
This is the way it spits out the code after I generate. This
code is broken by the fact that you can not have nested quotes in
that fashion. I managed to fix it on the output file by changing
the line to:
document.write("<img src='...' onClick='showitem(\"...\")'
/>")
The backslashes exit the quote and allow for the onClick to
work. However when I try and apply this to the source and
re-output, it spits out the correct line, but has reversed the
backslashes to forward slashes.
document.write("<img src='...' onClick='showitem(/".../")'
/>") thus breaking it once more.
Is there anyway I can stop robohelp from editing a part of
code. I have tried turning off WC3 compliance and it did not seem
to do anything.

That catch block is never reached because
double payRate = jtfPayRate.getText();will never throw an InvalidValueException (it doesn't even know about it). I assume jtfPayRate is a textfield? If so, I am suprised the compiler doesn't give you an incompatible types error first, since you are trying to put a string into a double value with the above statement.
I think what you are trying to do is this:
try {
double payRate = Double.parseDouble(jtfPayRate.getText());
catch(NumberFormatException ex) {
throw new InvalidValueException(...);
}You may want to pass an error message string to your self made exception, by the way, and call super(message) in the constructor of it.

RoboHelp Changes style to transparent

I am using RoboHelp HTML version 7. I often change sections
of text to red to indicate a section I want to make sure is
reviewed. After the review occurs and I have made my edits, I set
the text back to automatic under the Change Font Color button.
However, when I select Automatic, RoboHELP inserts the style tag
style="color: Transparent;
I did not realize that this was happening until today when I
installed FireFox 3.0. The browser recognizes the transparent style
and thus large sections of my online help disappeared.
Is selecting Automatic actually supposed to be doing this? My
CSS files do not have anything about transparent text in them so I
cannot figure out why this happened or how I can prevent it. I did
a search of all my help files and was able to remove the
transparent style. Any advice as to how to prevent this is much
appreciated. Thanks.

I'd suggest creating a style called "review" with a font
color of red. Apply that style to paragraphs that you want
reviewed.
When you change the red paragraphs back, apply the "Normal"
style (or whatever style you use for the text).
Personally, I would never use the font color picker directly
on text. As you have found, it adds extra code that may become
problematic. (I would guess that if you're changing the font color
to red using that same color picker, RH is adding
style="color: #FF0000" or
style="color: red" to your code. Stick to styles whenever
possible, and your code will be cleaner.
Hope this helps,
Ben

How do I set the charset in robohelp?

I have to edit a Polish help file but Robohelp change the
charset of every topic I edit from
charset=windows-1250 to charset=windows-1252
Resulting in the Polish characters not being displayed
properly.
charset=windows-1250 is for Belarusian, Croatian, Czech,
Hungarian, Polish, Romanian, Serbian, Slovak, Slovenian
But I can't choose any of these languages in Project
settings.
How can I force Robohelp in keeping or using
charset=windows-1250?

I haven't tried with Japanese, but Roboholp will keep the
original charset of your htm files as long you don't open/edit
them.
First it's important you change you Regional options and
Language for non-unicode programs to japanese.
Then if I need to edit something, I will make my changes save
the project then change the charsert using notepad.
(If you edit a bunch of them you can use notepad++ to do a
find and replace in files)
Then reopen the project and compile it.
Don't edit the htm source in Robohelp what you see is not
necessarily what you get.

Compiling WebHelp changes ul tag to ol in a topic

RoboHelp HTML Version 7.
I'm trying to use a JavaScript for a vertical menu in several topics, which creates a vertical, drop-down menu using the <ul> & <li> tags. However, when I compile the WebHelp file RoboHelp changes the <ul> tags to <ol>, which destroys the menu functionality. Is there any way to prevent this from happening?
Thank you, thank you!
Patti

Hi Patti.
There aren't many Javascript experts on these forums so I'm wondering if you'd be better placed putting this query elsewhere. Or is it that you are a Javascript expert and therefore know the script is OK but just isn't displaying as you want? If the later, I don't think there is much you can do apart from report this to Adobe. You are after all not using standard RH functionality.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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RoboHelp6 vs RoboHelp server6

Hello all,
I just received my installation CD for RoboHelp 6! Yippee do
da! I am all excited...
However I am having some doubts on whether I was delivered
the correct software and the Adobe support team (sorry guys) are
absolutely useless at giving me any sort of support. I contacted
the US, French and UK support team, their sales team and tech
support and not one person was able to give me an answer to my
problem, so I thought that in the forum someone might be able to
answer me... So Adobe support team, please get up to date on
RoboHelp issues please!!!
So here it is: when I contacted the Adobe store they told me
that by buying the upgrade version of RH server 6, I would receive
the basic version of RH6 as well as the server application (exactly
like when purchasing RH X5 Pro for .Net). However I just received a
box with one CD with only the RH server 6 setup files.
1. Is this normal? Aren't I supposed to receive RH6 as well
for that price?
2. Why would anybody buy RH server 6 without the basic RH6?
This does not make sense to me, unless one is running several
websites in which case they would need several engine, but for one
RH server licence, would one not need at least one RH office
licence?
3. Can I publish an RH X5 project to RH server 6? If I can't,
again why would one upgrade the server application and not the
office application?
Finally check out this page on the adobe site
http://store.adobe.com/store/en_xeu/popup/software/robohelpserver/new_features.html.
Do the first 4 features not imply that RH 6 is included in an RH
Server 6 licence?
Any info on this matter is most welcome...
Chris

Thanks Peter. Highly appreciated.
PS: just clicked on the link I included in my original thread
seems to no work so here is the content of the page:
New Features
New Features in RoboHelp Server 6
1. User-defined variables
Define global variables for certain text elements; change a
variable once, and RoboHelp changes all other instances of this
variable in your Help.
2. RoboScreen Capture
Capture screens, edit screen captures, and export images to
common file formats with the new built-in screen capture and image
editing tool.
3. FlashHelp Pro support
Easily publish server-based FlashHelp projects.
4. Streamlined publishing
Synchronize publish operations by re-publishing only those
help files that have been modified since the last publish
operation.
5. Remote administration
Manage projects, user accounts, and groups through an
intuitive web interface or directly from the RoboHelp Server tab.
6. Reports
Generate detailed reports of Help usage activity.
7. Simplified server deployment
Easier set-up and installation of Adobe RoboHelp Server
components.
8. Database connectivity
Connect to Oracle 9i, Oracle 10g, and SQL Server 9.0
databases for scalability and redundancy.

Index entry changes capitalization

This drove me crazy for a few minutes this morning and I couldn't find anything in the help or the forum. Eventually I figured it out and thought I'd share. I'm using RH 9.
The entries in my index begin with a lowercase letter unless there's a good reason not to. So, for example, for the entries for a topic on sales inquiries, I had this:
inquiries\sales
sales\inquiries
When I entered the second one (sales\inquiries), RoboHelp changed my entry to
Sales\inquiries
I deleted it and tried again. It did the same thing. So I deleted both entries and tried again. Same thing. I tried this with two other topics. Same thing. Why was it making the first letter a capital letter for sales\inquiries, but not for inquiries\sales?
I looked at my index and discovered that I had an existing entry for Sales (starts with uppercase S). So, apparently RoboHelp was changing sales to Sales so that I wouldn't have the two variants in my index. This makes sense when you think about it, but it stumped me!
The solution was to go to the index pod and edit the keyword Sales to be sales.

I have several index scripts in my archive, if you are interested, send me an e-mail to [email protected] and I'll send them to you in attachement.
Kasyan

RH8 hangs with 100% CPU when closing a topic. Resource Manager to blame?

Please refer to the following thread for background information: http://forums.adobe.com/thread/734972?tstart=0
I'm re-listing this issue, as it has rasied its ugly head again, and I've no resolution this time.
Summary:
The original issue was that RH8 would hang whenever I closed a topic for anywhere between 15-30 seconds before allowing me to interact with the application again. Attempting to interact with the GUI during this freeze would result in the 'Not Responding' message at the upper-left of the application window (suffice it to say I'm on a PC with Windows).
After much investigation it was suggested to me that my profile may be corrupt, and in order to test this, another user should log on and see whether they experienced the same problem. As it is, they did not. So I had my Systems Admin recreate my domain profile, and everything worked just fine.
...until now.
Last week we all upgraded from Windows XP to Windows 7 (32 bit). We also changed our anti-virus software. The awful hanging issue in RH has returned.
We've attempted the solution from last time, by recreating my profile on the domain, to no avail. We have in fact gone to the extent of reformatting the hard drive and reinstalling Windows, the anti-virus software and RH8 (plus all available patches) from scratch. In case anyone is wondering, we've tried running RH without the antivirus installed, and when installed have also tried excluding the RH application folder and all my project folders, just in case it was the anti-virus software at fault. Regardless, the RH problem exists.
I can't understand why I'm now having this problem. Truth be told, I never really understood why recreating my domain profile in the first place resolved the problem last time.
However, I have now discovered something else...
In my RH Resource Manager I have a few thousand images in the Image folder. Not much I can do about this - the applications I write Help for have many screens users can access, and I write the Help for half a dozen applications. When I delete the contents of the images folder within the Resources Manager, RH works perfectly - no hanging whatsoever. As soon as I import the images into this folder again, the hanging is back. I have tested this a few times now, and have rebooted and had another user log on to confirm, and it happens every time. I'm dumbfounded of course, particularly because the same set of images has been sitting in the Resource Manager for months (since my original post about this issue, last year), and RH has been working perfectly.
I've also tried Peter Grainge's suggestion to create an empty BaseCSS_res.dll file (http://www.grainge.org/pages/authoring/rh8/using_rh8.htm), but as I've installed all the RH8 updates, this shouldn't be an issue.
I've also tried deleting the CPD file without success.
Thanks in advance.

It seems this has been resolved!
Many thanks for all the suggestions. Peter ultimately forwarded the solution - something that he'd sourced from a rep at Adobe, as follows:
Every file/folder change in the root folder of RH8 Resource Manager triggers a rescan of all the sub-folder/files. That is why in case of thousand image it will take time. Like xxxx said we may ask user for root folder, it should not be project folder or frequently changing folder.
Probably he is using the default path given in the root folder and RoboHelp changes a temporary css file in that folder very frequently, in fact with every topic close.
That is causing the slowness and it should be easy to reproduce in the default scenario. This is RH8 only issue.
So, to fix my issue:
Open the Resource Manager Pod.
Click the Add/Edit Categories icon. The Add/Edit Categories window appears.
Within this window, change the 'Root Folder' path to something other than the default. In my case, I create a new folder on my root hard drive, outside of the Robohelp folder, just to be sure.
So far this is working perfectly - no 'hanging'. I'll keep an eye on it.
I love the comment "This is RH8 only issue."
Oh?! Is it? Was it fixed in a patch, Adobe? Please don't tell me that it was fixed in RH9, because there's no way known I should have to pay for an upgrade to resolve something that certainly looks like a bug. As happy and grateful I am to have this resolved, it has cost me a week's work.

Is it OK for Spanish characters not to be entities in RH8 webhelp output?

We are using RoboHelp 8. We have some Spanish words in our English-language help; these Spanish words use some of the accented characters that aren't present in English. My coworker tried using HTML entity codes to enter these characters in the code view, but she noticed that RoboHelp changed these to the actual Spanish character as soon as she switched back to Design view, and this is how they are in the generated webhelp HTML files as well.
I think this is not a problem. The UTF8 declaration appears in the webhelp output, and the characters seem to appear correctly in the browsers I've tested. Am I correct? Should the output work in older browsers as well?
Thanks,
Tammy

RoboHelp supports 35 languages so the fact that the Design Editor supports those entities does not surprise me.
The following is from the RoboHelp Tour that can be accessed from my site.
RoboHelp 7 introduced the ability to work with 35 languages. In RoboHelp 8, you can now define a language for the project, a language for a topic and a language for a paragraph.
The search works with all the supported languages you use in the project.
There is a lot more information in the help topic "Authoring content in multiple languages".
It sounds like you are just including the odd word so the above may not be relevant, I just wanted to make sure you are aware of this.
I can't help you on how older browsers will handle this but my thinking is they should, they are just HTML entities after all.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

No Content in Design View

Hello Everyone,
This is my first time creating a manual using Robohelp 7. I'm
unable to view content in a topic that has "DHTML" feature in the
Design View. I'm able to see perfectly fine (all content) when in
the preview mode. I noticed this issue after I closed out and open
the project. Are you experiencing this problem at all? Please let
me know what's the best way to fix this issue.
Thank in advance for your help.

Hi there
RoboHelp (Insert version here) has always seemed to have that
issue. You will be working along and whoosh. The topic refuses to
display in the editor.
Normally closing and restarting RoboHelp changes that where
it works again.
Cheers... Rick

Linking to local files - strange behavior

Hi all,
when I insert a link to a local file (using Insert > Hyperlink and then selecting "File" in the dropdown list), then Robohelp changes the absolute path to a relative path when saving the topic. Naturally this link does not work in a CHM.
I can resolve the issue in the HTML view by changing the path back to an absolute reference such as:
file://C:/Test/Hello_World.htm
Such a link works in the CHM. However, I cannot get it to work in the TOC. I have checked the HHC and can verify that the path still is absolute there, yet the page does not open when clicked.
Any ideas?
Robert

Hi Robert
This is one purpose or reason you would use Baggage Files.
Add the file you are linking to as a Baggage File and link to the baggage file.
This may also have issues inside a CHM output though. But before we delve into the possible issues, give it a try and see if it works for you. It may work straight away. If so, that's great. But if you start seeing issues, post back for more help.
Cheers... Rick

Issue with multiple CSS files

I am having a problem adding multiple css files in an article. When i alter the html close the article then re-open it. RoboHelp changes this and adds 1 css link. See images below. For now I am going to put all styles in one file, but want to know if there is a work around and what others are doing for this.
Before close
After close and re-open

Sorry but RoboHelp only supports one CSS file.
See www.grainge.org for RoboHelp and Authoring tips

HTML tag conversion/correction

Using RoboHelp 7 (which I just purchased), I went through a
semi-tutorial by Jen deHaan, titled Creating and Customizing Online
Documentation with RoboHelp. The product has changed significantly
since the last time I used it so I wanted to refresh my memory on
how to use RoboHelp. Grey matter combined with grey hairs and all
that other mystical stuff.
In doing so, I came upon some peculiarities—it could be
I simply do not quite understand.
I was trying to create a footer using the procedures
described in the tutorial, which involves putting a copyright
statement in the footer. Stepping outside the box, I added an em
dash to the copyright line instead of the copyright symbol.
Everything looked good until I went to view the pages using the
system browser (Firefox). Low and behold, the em dash appears as
“&emdash;”. I looked in the source, and sure
enough, between the word copyright and 2007 stood the phrase
“&emdash;”. So I changed the tag back to
“—” in the HTML output, thinking all would be
well.
I went back to RoboHelp to change the source documents and
the template to which the footer had been added in the first place.
I had to change the text in the template using HTML view, and every
time I switched back to Design view, RoboHelp would change it back
to the incorrect tag (it does the same with the en dash tag).
Why’d it do dat? How can I stop it?
I even tried coding &#8212 for the em dash, but RoboHelp
changed that back also.
Finally, I modify the file outside of RoboHelp using Wordpad.
When I looked at the topic page in HTML view, I noticed that
RoboHelp changed the “—” to
“&mdash;”. Now you really have to explain that
one to me???
Another situation that occurred while trying to correct the
problem. I decide to make the change in the template and reapply
the footer to the topic pages. However, when I applied the
template, the topic file changed the template, instead of the
template file changing the topic file. “I don’t know
what kind of ship you’re running here…” (Col.
Jessup from A Few Good Men)???
I do not have a clue as to what I am doing incorrectly. Can
anyone provide some sort of clue?
Nick Crenshaw

No, I had not used the Insert.HTML.symbol function. I was
hard-coding it using the HTML view.
I tried the method you recommended and it seems to work. And,
as you noted, Robohelp does frame the HTML coding with its own
marker tag (<robohelp>), which I assume tells RoboHelp not to
change it. However, it also puts in another tag (<symbol>),
which is not a self-terminating tag. I was trying to avoid
extraneous tagging, especially if it was not XML compliant. But, I
guess I can work within the constraints of the tool because of the
other features.

Open Help File

Hi - I am trying to determine if the Help closes with the
application in both WebHelp and HTML help. We are trying to
determine which layout best suits our new web application and there
is concern that if we produce WebHelp and a new web page is opened
when Help is initiated - and the user closes the application, the
WebHelp will remain on the screen. There are some hippa issues and
we would like to be sure the Help closes when the application is
shut down. I've noticed that even HTML help stays on the screen
when we close out of an application. Since we are creating a new
web application and neither the app nor the help is ready to join
up I have no way to test this and could use your expertise to know
which Help layout will work best for this. We are using RoboHelp
6.0.
Thank you.

With your project closed, try opening up your .css file
(default.css unless you created a new one) in a text editor like
Notepad. Under BODY, enter a line like the following (this example
declares the left margin):
margin-left: 20px;
Enter whatever value you want. You can also set margin-right,
margin-top, and margin-bottom values. If you want all margins the
same, use:
margin: 20px;
...with your own value instead of 20.
When you open your project, you should see the new margins in
the WYSIWYG editor. I haven't seen RoboHelp change styles that I
have manually entered in the .css file, so this should stick.
--Ben

ExtendScript hanging

I've got a script (discussed in http://forums.adobe.com/message/4297510) that updates FrameMaker source in RoboHelp.
It works, but it's hanging due to a "The font information for your system has changed" error in FrameMaker. It looks like if FrameMaker is not open, RoboHelp changes the printer from Adobe PDF to WebWorks Rasterizer. If I have the FrameMaker book open and the correct printer selected, the script completes properly.
Any suggestions other than calling Adobe support?
var projectPath = "<path><.xpj file name>";
main();
function main()
        if(projectPath == "")
               //Error!. Quit RoboHelp
               alert("Project path is not defined. \nPlease update the 'projectPath' variable in the script.");
               RoboHelp.quit();
        RoboHelp.openProject(projectPath); //Open the project
        RoboHelp.project.updateAll(true); //Update all linked documents (pass true for Force update)
        RoboHelp.closeProject(); //Close project
        RoboHelp.quit(); //Quit RoboHelp

Hi,
As far as I can make out from what you say, the problem is not in the script but in FM or the RH/FM integration. Can you manually force update the FM books that are linked in your RoboHelp project? The script does no more than simply force update all linked documents. And this *should* be the same as manually updating the linked documents.
Greet,
Willam

RoboHelp 9 Changing ul to ol

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