RoboHelp 9 - Initial published display

I'm pretty new to RoboHelp used it many years ago, When I publish as FlashHelp and click View Result the item displayed is the 3rd item down in my TOC instead of the first item. How do I publish and have the first topic display?

Hi there
You need to configure the default topic.
In your Single Source Layout recipe properties, expand Content Categories and click the category you have there. Then click the Select button to browse to and choose the default topic.
Cheers... Rick
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3201: The publisher display name FooBar, specified in the package doesn't match the publisher name, FooBar

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There is no requirement that source code files are in the correct directory structure. If you want javac to be able to automatically compile dependent files, then the source code must be in an appropriate structure and find-able from the classpath.
Also, when you use the -d option, javac will create an appropriate directory relative to the directory specified in the -d option. That's how it is supposed to work.
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CRRuntime_12_2_mlb.msi has changed since it was initially published

I have Crystal Reports 2008 listed as a prerequisite for my project for both a Setup Project installation and a Click-once installation. Both have "Download prerequisites from the component vendor's web site" checked. Installation had been working fine until about a week ago when both the installer .exe and the Click-once install started to fail giving the error "C:\Users\...\CRRuntime_12_2_mlb.msi has changed since it was initially published. Click OK to retry the download, or Cancel to exit setup." Clicking OK results in a repeat of the error and Cancel aborts the install.
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This issue has been submitted to QA for a resolution. Kbase 1446638 describes the issue:
Symptom
Running the Clickonce install results in the following error
The value of the 'PublicKey' attribute in 'Crystal Reports 2008' does not match that of file 'c:\Program Files\Microsoft SDKs\Windows\v6.0A\Bootstrapper\Packages\CrystalReports 12.2\CRRuntime_12_2_mlb.msi'.
Reproducing the Issue
Download the Clickonce deployment file from here.
Use the file to deploy the runtime in a Clickonce deployment.
Cause
The Product.xml file contained in the zip file references a PublicKey for an expired certificate (original RTM cert) and it does not match the newer certificate used to build the MSI.
Resolution
The issue has been submitted for a resolution.
Tracking number is ADAPT5000203966.
As work-around, you can try the following:
The PublicKey specified in the product.xml files isstill the original, but should match the one used in the
newCertificate:
PublicKey="3082010A0282010100DE2225A71849B079ABAB829D58174858A04D6A940BD000458E3165C
CFF832CF5D093BD7117723D6 B487C93284D27F9BBFA4DF3FBFD4D9302756DE583C965A7A7C9AA34C
7693EFC3D4295C16493CB0E4D36A8188C8BFC6A559186A7D10C14DE492134E88F935CEA122 DF8DD
E9C942C4D01B8B90AEB23F6EB2A91CDDB4B3B20B3602AD674C01DBB74547A2071ABF8D509BBB6A7A
AE0F84FA3CE52BE91670C3469FE1A58A3A1F1A5DBB7 FBD9B5EAD3A45F5CA2B858E0BABD96973C2276
EB38B876BDA83C1E3073BE20AF3DC7A9C32993D8F3204054173F73EE6F1CF2C0CBCFA9D26665B9B7
A29DC9B851 C3BE8 7AFC9B2B08547EFB1CF794EFD071AB13DA61681E4B0203010001
to point out the differece, here is the last 20 characters of each certificate:
old cert: d0d30ad56d0203010001
Modify the product.xml file so that the new certificate number is noted:
new cert: DA61681E4B0203010001
Ludek
Edited by: Ludek Uher on Mar 22, 2010 8:04 AM

Robohelp X5 - Publishing Connection Failure

Hello RoboFriends
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Information in the Powered by RoboHelp box not displaying

Hi,
While generating FlashHelp, I edited the information displayed when the Powered by RoboHelp icon is clicked from the Help file to include a Help version. While testing, some users reported clicking the icon displayed the information correctly, while others are not. Without getting into too much detail, does anyone have any ideas about why this would happen? Or how to fix? I've attached a couple of screen shots that may help.
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Hi there
You may wish to investigate differences in the Adobe Flash player versions.
For example, where the dialog appears correctly, right-click the dialog and see what is reported for the Flash Player version.
I'm thinking you may see a difference. (at least that's the hope )
Try this on more than a few PCs. My guess is that those that work fine will all be related to one player version while the ones that don't display properly are related to another.
Any way you slice it, you are facing an issue with the configuration of the end user's workstation. Unfortunately, we all too often have no control over that.
Cheers all... Rick
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RH8 RoboHelp HTML published as web help TOC format

Is there any way to manually tweak the TOC formatting in a published set of sub docs that were generated from the root books of a RoboHelp HTML project?
Original project had Install Guide, Admin Guide, etc. which are now published separately. Problems: all files for all books are in each published help system. Browse sequences contain all topics. TOC format got 'lost' so tab names rather than icons are used for ...TOC, Index, Glossary, etc. even though Icons are in the projects. Individual projects open with one book, which must be expanded. No colors in TOC, and uses a different (and noticeably larger) font from the topic.
Since this one-off was done to an unknown version of the content, I'd be better off mucking with the cshdat and wh files than the content of the topics.

...just now revisiting the project that precipitated the original request. I have additional info and a request:
The separate help documents had been published without resetting the browse sequence. As it is today, (because browse sequences were not updated), many hyperlinks jump out of the published books and over to an earlier build that has a single TOC (same IIS server, but completely different path).
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Hi All,
I am having a problem for Overlapping for records for BI publisher(obiee 11.1.1.5.0) report display in IE 8 . The report display looks good on firefox and chrome browser. Even, when I open display of report from RTF file on IE , there is no overlapping of records. Is there missing add on or need to update flash player on IE? Most of the clients are using IE for reporting.
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RoboHelp 9 Publish to SharePoint - why not just change output folder?

Hello,
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Oops... my bad My Bad MY BAD!
That will teach me to reply without fully comprehending the thread. I was thinking you were referring to typing the UNC address into the publish destination field. But after looking at it again it seems you are talking about where WebHelp is generated.
Actually you DO NOT want to work that way. Here's why.
If you are placing content on a shared medium, odds are that users are accessing it from there, no? The first steps in the generation process involve removing the content from the folder in preparation for receiving a new round of content. And as you may imagine, if users are looking at the information and suddenly it's deleted, it's going to cause issues.
You always want to generate to your local hard drive. Then copy that content from your generated location to the server. And that's what Publish (which is what I thought you were doing) accomplishes.
Cheers... Rick
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Robohelp 9 publish to word docx: format footer

For single source publishing to Word docx, is there any way to modify the default footer that is generated?
I really like the ability to publish to docx using a modified word template, however, i seem to have no control over the footer unless i open the generated word file and manually delete or modify the section breaks in order to "reveal" the footer specified in the template.
For my needs, it is not viable to have to manually modify the generated word docx.
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"Is there any way to modify the default footer that is generated?"
The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
In other words, NO.
There is more information about printed documentation on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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fishoil wrote:
> In order to display a middle initial in the groupwise address book, we add the
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Hello,
I am not a RoboHelp user, but my team is now tasked with support of RoboHelp v7. Although we have multiple users not having a problem when attempting to publish, I have one user who continue's to get the following error:
The title bar of the error window states: WebHelp Pro
Publishing has been cancelled.
Connection failed. Please check the connection and post again.
Native error: Access Denied.
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Peter,
Thanks for the reply. RoboHelp Server is installed. (As a matter of fact a project is underway to upgrade all clients including the server version 8).
Other authors in his department can use his pc as well as their own pc to publish their projects. Other departments using the same application do publish their projects to different locations.
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Phone: (216) 588.2046

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Here is my issue.
I have 6 projects between 2 areas on our RoboHelp Server 8. I have
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When I go though the Web Admin Interface and try to look at the project section we get an Server is refreshing project data, try again later. This is the same error we have received all day. I'm now stuck and don't know what to do or try. Between my IT dept and myself we tried everything we can think of.
Just another tidbit so it can be ruled out. I have applied the patch to my copy of RoboHelp 8.0.2 patch. And since I'm the only developer right now, that should not be the issue.
I have not tried to delete the project form the server, because
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b. I cannot connect to the server to re-publish them.
Any advise in the matter would be greatly appreciated.
Thanks,
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Hi Ian,
Just zip them up and send them to me in a private message.
Tulika.

RoboHelp 9 - Initial published display

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