Role Approval request not visible in Role Approvers ToDo tab
Hi IDM Experts,
We have implemented IDM 7.2 SP8 in our project. We have performed the basic configuration for Identity center and IDM UI. The initial load from CRM is also completed successfully.
We followed the steps in guide https://scn.sap.com/docs/DOC-26322 to configure workflow such that in case role is requested to be assigned to user, the request goes to role approver(in his todo tab) for approval. The access will then be provisioned into backend CRM system on successfully
approval. However, we are facing an issue where the Role approver does not get anything in "TODO" tab for approval. The request shows in "Pending" status and logs show that tthe request is pending approval, however, it never appears in role approvers queue.
Kindly help on the issue. Please provide below information:
1) We can check in logs that the request is pending approval. Is there any way we can check where is the request routed to and whoose approval is pending here if it did not goto "Role Approver" for approval.
2) Any trouble shooting mechanism/tool available in IDM to debug issues like this.
Thanks in advance for your help.
Thanks and regards,
Nitin
Hi Nitin,
How do you assign the role to the user? if it's trought IDM UI, you loggin with which user?
There is a limitation on approval with SP08 : the requestor of the assignement can not be define as an approver.... but in this case the approval is automaticaly rejected by the system ...
in which logs / table can you see that your request is "pending for approval" ?
I also would recomand you to use the simple scenario "get approver from role/privs" of as krishna mentioned. (unless you need to do more custum actions)
Besides, you can check approval entries and status in DB views :MXWV_ApprovalQueue ...
Fadoua
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