Runtime error while running the queries on Portal

Hello
While running the BI7 query the error has occured .  Description of the error is
Portal runtime error
An exception has occured while processing your request . Send the exception Id to your adminstrator
But when the query is being run in the direct portal  url it is working fine ,  it is only when we try to run the query with the user id which has single sign on .
Unable to understand why this problem is there as the business demands to run all the query with the single sign on
Please let me know the solution for this

Hello.
I have created a system alias. But still the problem persists.
It still throws the same error.
Could You please suggest some other option.
Regards,
SampathKumar G.

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