Safari and Turbotax Online CAN'T PRINT TAX RETURN
I'm using:
Mac OS 10.4.3
Safari 2.0
and online Turbotax, and when went to try printing tax return, it says it's a .pdf file type, and it pops up a window showing PREVIEW AND PRINT, but no print button. It says "if having problems and won't download go to adobe site for help". I tried the site and Safari's file/print, and "save as" and it only shows the first page of tax return. Details: on the website page to print, there is a window inside the window showing whole tax return in inner window with scroll bars to right. But whatever is showing when not scrolling thru, and try to hit file/print from Safari top menu, is what shows on printout...ie: only ONE page of whatever's in the innermost window. The turbotax persons are NO help, so tho't I'd try this wonderful MAC HELP site to see if anyone else has any suggestions. The adobe site said the following, all of which I tried and nothing worked:
-deinstall/reinstall adobe reader
-remove pdf plugin (sys prefs/quicktime/advanced/MIME settings/images/choose down arrow and UNCHECK "pdf image")
..the tho't here was to be able to make webpage download to desktop, which it never has yet, even with all turned off and even during the time I uninstalled adobe and all related files.
..so far the only thing I can come up with (which I don't like as a Mac-addict)is go to work and use a PC(ugh)to download my copy of my tax return.
After a long search I FOUND THE ANSWER to being able to see this PDF file in the ONLINE Turbotax site to be able to PRINT my tax return. Here is HELP for anyone else who has this problem. NOTE: This is for Mac OS 10.3 or Later. I'm also using Safari 2.0, so not sure if other's using earlier vs will work- read the README file below re this different PDF plugin.
------------HOWTO:
Turbotax not PRINT - PDF files inside web browser not show up
(Not in Safari nor Firefox, nor Netscape) ..how to fix: (For Mac 10.3 or later)
1) Go to this website:
http://plugindoc.mozdev.org/OSX.html
and under "PluginDoc" click on "MacOS X"
2)Under "Mozilla Plugin Support on MacOS X" click on "Adobe Reader"
3)The above says to delete the Adobe Reader plugin. It may be found in a couple of places, so the best way to find is when on desktop and the FINDER is showing in top menu, do a FILE/FIND and type in to SEARCH for AdobePDFViewer.plugin then DELETE it.
4)go to the following page and download the following plugin which works for Netscape or Safari:
http://www.schubert-it.com/pluginpdf/
On the above page on the upper right you see the link to DOWNLOAD NOW- the download is called:
"PDF Browser Plugin 2.2.3"
5)IMPORTANT: the README file found after clicking on the download("pdf-plugin-223.dmg") to install, tells some important info as follows:
If Adobe Reader 7 or the QuickTime plug-in are set to handle PDF documents, they will override the PDF Browser Plugin. Turn off the display of PDF documents by these applications.
Adobe Reader 7:
Open the Adobe Reader 7 preferences with the command Adobe Reader->Preferences, select the "Internet" section of the preferences dialog, and turn off(by unchecking box) "Display PDF in browser using: Adobe Reader 7".
QuickTime:
With the QuickTime plug-in you are only able to see the first page of a PDF document. If you encounter this problem, open System Preferences, go to the QuickTime preferences pane, click in "MIME settings…" in the Plug-In pane, and make sure that under "Images - Still image files" "PDF Image" is turned off (by unchecking box next to it).
--Continue to follow the INSTALLATION in the README file for this "PDF Browser Plugin."
6)After following the above directions, I closed and reopened my browser and went to the page to print my tax return, and a window for this new plugin opened which asked to either register, or choose SINGLE USE ONLY, as it's free for this purpose, so check near that box, then this GREAT PDF VIEWER opened inside safari and I clicked on it's new print button (the PFD viewer icon)and it PRINTED WHOLE TAX RETURN! HORRAH! Hope this helps someone else!
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Process: Safari [1304]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.5 (9537.77.4)
Build Info: WebBrowser-7537077004000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [151]
Responsible: Safari [1304]
User ID: 501
PlugIn Path: /Library/Printers/GENERIC/36C-6/PDEs/pde.framework/Versions/A/pde
PlugIn Identifier: jp.km-GENERIC.fw.36C-6.Core
PlugIn Version: 3.9.10 (3.9.10)
Date/Time: 2014-07-28 10:44:27.349 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 35745E61-D87E-B3F8-0188-898FA4D16D2A
Sleep/Wake UUID: 0A8BFDD0-C6E6-4F34-A337-0976A8C6966F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
objc_msgSend() selector name: release
Process Model:
Multiple Web Processes
Performing @selector(ok:) from sender NSButton 0x60800034e180
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8ba9b097 objc_msgSend + 23
1 com.apple.CoreFoundation 0x00007fff91e6f43f CFRelease + 591
2 jp.km-GENERIC.fw.36C-6.Core 0x0000000156534d9b ClearPPDUIOption + 124
3 jp.km-GENERIC.fw.36C-6.Core 0x0000000156534e09 DeletePPDUIOption + 32
4 jp.km-GENERIC.fw.36C-6.Core 0x000000015652817e CTblRelease + 98
5 jp.km-GENERIC.fw.36C-6.Core 0x000000015652e919 -[KMComWin13CC8E1F_D84D_462B_91E7_B0C056DDABC3 terminate] + 133
6 jp.km-GENERIC.fw.36C-6.Core 0x000000015652ff1d -[KMSubWindow13CC8E1F_D84D_462B_91E7_B0C056DDABC3 terminate] + 82
7 jp.km-GENERIC.fw.36C-6.Core 0x000000015652c897 -[KMPlugin13CC8E1F_D84D_462B_91E7_B0C056DDABC3 terminate] + 433
8 jp.km-GENERIC.fw.36C-6.Core 0x000000015652c6c0 -[KMPlugin13CC8E1F_D84D_462B_91E7_B0C056DDABC3 dealloc] + 27
9 com.apple.print.framework.Print.Private 0x000000015636e006 0x15636c000 + 8198
10 com.apple.AppKit 0x00007fff8e1b1526 -[NSMenuItem dealloc] + 251
11 com.apple.AppKit 0x00007fff8e46ab05 -[NSPopUpButtonCell removeAllItems] + 59
12 com.apple.print.framework.Print.Private 0x0000000156377037 0x15636c000 + 45111
13 com.apple.print.framework.Print.Private 0x00000001563886cd 0x15636c000 + 116429
14 com.apple.print.framework.Print.Private 0x0000000156388faa 0x15636c000 + 118698
15 com.apple.AppKit 0x00007fff8e7d3846 -[NSSavePanel _didEndSheet:returnCode:contextInfo:] + 102
16 com.apple.AppKit 0x00007fff8e501a9a -[NSWindow endSheet:returnCode:] + 368
17 com.apple.AppKit 0x00007fff8e7d5cd6 -[NSSavePanel ok:] + 353
18 com.apple.AppKit 0x00007fff8e3c6260 -[NSApplication sendAction:to:from:] + 327
19 com.apple.Safari.framework 0x00007fff8c9d4297 -[BrowserApplication sendAction:to:from:] + 63
20 com.apple.AppKit 0x00007fff8e3c60de -[NSControl sendAction:to:] + 86
21 com.apple.AppKit 0x00007fff8e412c4d -[NSCell _sendActionFrom:] + 128
22 com.apple.AppKit 0x00007fff8e42c655 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2316
23 com.apple.AppKit 0x00007fff8e42ba27 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 487
24 com.apple.Safari.framework 0x00007fff8c9875e4 safari_NSButtonCell_trackMouse(objc_object*, objc_selector*, NSEvent*, CGRect, NSView*, signed char) + 187
25 com.apple.AppKit 0x00007fff8e42b13d -[NSControl mouseDown:] + 706
26 com.apple.AppKit 0x00007fff8e3aca58 -[NSWindow sendEvent:] + 11296
27 com.apple.AppKit 0x00007fff8e34b5d4 -[NSApplication sendEvent:] + 2021
28 com.apple.Safari.framework 0x00007fff8c9d44ab -[BrowserApplication sendEvent:] + 409
29 com.apple.AppKit 0x00007fff8e19b9f9 -[NSApplication run] + 646
30 com.apple.AppKit 0x00007fff8e186783 NSApplicationMain + 940
31 com.apple.Safari.framework 0x00007fff8cba6c8d SafariMain + 267
32 libdyld.dylib 0x00007fff926875fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92d83662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bcd4421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bcd4136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x00007fff95ac279b WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x00007fff95abf32f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 6:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92d7ea1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92d7dd18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff981db377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff981db2ad thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92d7ea1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92d7dd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff91ec6f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff91ec6539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff91ec5e75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff94a9d967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff94a9d76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 8:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bbcc5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff977bc737 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff977bc5c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff92d7ea1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92d7dd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff91ec6f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff91ec6539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff91ec5e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8e34805e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 16:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x00007fff92d83962 pread + 10
1 libsqlite3.dylib 0x00007fff8cfe41d4 unixRead + 100
2 libsqlite3.dylib 0x00007fff8d00a5ee readDbPage + 478
3 libsqlite3.dylib 0x00007fff8d00918d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x00007fff8d0b63a1 checkTreePage + 289
5 libsqlite3.dylib 0x00007fff8d0b67ca checkTreePage + 1354
6 libsqlite3.dylib 0x00007fff8d0b67ca checkTreePage + 1354
7 libsqlite3.dylib 0x00007fff8d031d53 sqlite3VdbeExec + 59651
8 libsqlite3.dylib 0x00007fff8d02240a sqlite3_step + 666
9 com.apple.Safari.framework 0x00007fff8cbf2c0f Safari::SQLiteStatement::step() + 19
10 com.apple.Safari.framework 0x00007fff8cbc3e76 Safari::SafeBrowsingStore::checkIntegrity() + 42
11 com.apple.Safari.framework 0x00007fff8cbc3db0 Safari::SafeBrowsingStore::initDatabase() + 82
12 com.apple.Safari.framework 0x00007fff8cbc4175 Safari::SafeBrowsingStore::getListID(Safari::CF::String const&, int&) + 29
13 com.apple.Safari.framework 0x00007fff8cbc40cc Safari::SafeBrowsingStore::addList(Safari::CF::String const&) + 30
14 com.apple.Safari.framework 0x00007fff8cbbaf2f Safari::SafeBrowsingListManager::SafeBrowsingListManager(Safari::SafeBrowsingSe rvice&, ***::Vector<Safari::CF::String, 0ul, ***::CrashOnOverflow> const&, Safari::CF::String const&, Safari::CF::String const&) + 621
15 com.apple.Safari.framework 0x00007fff8cbbac9a Safari::SafeBrowsingListManager::create(Safari::SafeBrowsingService&, ***::Vector<Safari::CF::String, 0ul, ***::CrashOnOverflow> const&, Safari::CF::String const&, Safari::CF::String const&) + 64
16 com.apple.Safari.framework 0x00007fff8cbc2fe9 Safari::SafeBrowsingService::didReceiveListNames(***::Vector<Safari::CF::String , 0ul, ***::CrashOnOverflow> const&) + 35
17 com.apple.Safari.framework 0x00007fff8cb39644 Safari::GoogleSafeBrowsingService::initialize() + 158
18 com.apple.Safari.framework 0x00007fff8cbbe6f6 Safari::SafeBrowsingManager::addGoogleSafeBrowsingService() + 122
19 com.apple.Safari.framework 0x00007fff8cbbda6f Safari::SafeBrowsingManager::handleMessage(Safari::SafeBrowsingManager::SafeBro wsingMessage*) + 151
20 com.apple.Safari.framework 0x00007fff8cb5639b Safari::MessageRunLoop::dispatchMessage() + 49
21 com.apple.CoreFoundation 0x00007fff91ed55b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
22 com.apple.CoreFoundation 0x00007fff91ec6c62 __CFRunLoopDoSources0 + 242
23 com.apple.CoreFoundation 0x00007fff91ec63ef __CFRunLoopRun + 831
24 com.apple.CoreFoundation 0x00007fff91ec5e75 CFRunLoopRunSpecific + 309
25 com.apple.Safari.framework 0x00007fff8cb56323 Safari::MessageRunLoop::threadBody() + 119
26 com.apple.JavaScriptCore 0x00007fff977b0f5f ***::wtfThreadEntryPoint(void*) + 15
27 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
28 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
29 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff92d82e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff926d3f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff926d6fb9 start_wqthread + 13
Thread 23:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff92d82a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff939aedc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff939aecb2 usleep + 54
3 com.apple.AppKit 0x00007fff8e40c17d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x00007fff94a9d76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff92d82716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff926d4c77 _pthread_cond_wait + 787
2 com.apple.FinderKit 0x00007fff98495f06 TConditionVariable::WaitWithTimeout(TMutex&, unsigned long long, bool&) + 72
3 com.apple.FinderKit 0x00007fff984be342 TThumbnailExtractorThread::Main() + 454
4 com.apple.FinderKit 0x00007fff984962e6 TThread::GlueImpl(TThread*, TFunctorBase*) + 20
5 com.apple.FinderKit 0x00007fff98496186 TThread::MainGlue(void*) + 24
6 libsystem_pthread.dylib 0x00007fff926d2899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff926d272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff926d6fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7c537060 rcx: 0xbadda19d652fbead rdx: 0x00007fff7c571410
rdi: 0x00006000004a07e0 rsi: 0x00007fff8ebd4666 rbp: 0x00007fff4fc45d40 rsp: 0x00007fff4fc45ce8
r8: 0x00000000000007ff r9: 0xffff9fffff7bc96f r10: 0x00007fff8ebd4666 r11: 0xbadda19d652fbead
r12: 0x00006000004a07e0 r13: 0x00000001565adfd0 r14: 0x00006000004a0a20 r15: 0x0000000000000000
rip: 0x00007fff8ba9b097 rfl: 0x0000000000010246 cr2: 0x0000000156caff37
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 13
Binary Images:
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0x1100ae000 - 0x1100aefeb +cl_kernels (???) <A2391DDE-DE0A-47FC-878C-7E818E220A58> cl_kernels
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0x15547c000 - 0x15547dff9 +cl_kernels (???) <4BD156FE-87C7-497C-9C88-2A5C553BB513> cl_kernels
0x15547f000 - 0x155565fef unorm8_bgra.dylib (2.3.58) <280D6FDD-8CA5-36EC-9EA1-D7DC09598E20> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x1555a7000 - 0x1555d1ff7 +jp.km-GENERIC.print.pde.36C-6.Output (3.9.10 - 3.9.10) <C9B4ECC0-ABD0-3779-B5FF-360EB5CBFAB1> /Library/Printers/GENERIC/36C-6/PDEs/GENERIC 36C-6 Output.plugin/Contents/MacOS/GENERIC 36C-6 Output
0x155b1f000 - 0x155b20fe4 +cl_kernels (???) <DAC48514-A7B3-4475-AB8E-4F22C92C628D> cl_kernels
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0x15664b000 - 0x15665dfff +jp.km-GENERIC.print.pde.36C-6.Tray (3.9.10 - 3.9.10) <EDBF7C32-F322-393D-AC67-A14CD0F4FAB2> /Library/Printers/GENERIC/36C-6/PDEs/GENERIC 36C-6 Tray.plugin/Contents/MacOS/GENERIC 36C-6 Tray
0x1567b5000 - 0x1567ccff7 +jp.km-GENERIC.print.pde.36C-6.PerPage (3.9.10 - 3.9.10) <E071CB80-2765-398A-847F-08D2E665FD42> /Library/Printers/GENERIC/36C-6/PDEs/GENERIC 36C-6 PerPage.plugin/Contents/MacOS/GENERIC 36C-6 PerPage
0x1569a6000 - 0x1569c5ff7 +jp.km-GENERIC.print.pde.36C-6.Stamp (3.9.10 - 3.9.10) <FD452238-5ED3-3B5F-88F5-965DD0588607> /Library/Printers/GENERIC/36C-6/PDEs/GENERIC 36C-6 Stamp.plugin/Contents/MacOS/GENERIC 36C-6 Stamp
0x156af9000 - 0x156b0fff7 +jp.km-GENERIC.print.pde.36C-6.ImageQuality (3.9.10 - 3.9.10) <F9D4A4A0-DBB9-3057-AD6C-6268DC7EA600> /Library/Printers/GENERIC/36C-6/PDEs/GENERIC 36C-6 ImageQuality.plugin/Contents/MacOS/GENERIC 36C-6 ImageQuality
0x156c9e000 - 0x156cdcff7 com.apple.print.PrintingCocoaPDEs (9.0 - 462) <E303781E-7376-3D04-89AF-E063972C02A1> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
0x159e34000 - 0x159e4fff9 com.apple.security.csparser (3.0 - 55471.14.8) <6E8F6E28-F33D-3A39-BB43-4E19D67B4271> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser
0x159f21000 - 0x159f23fe8 +cl_kernels (???) <03D7214B-E562-469F-9ACC-7A9D2AB41D37> cl_kernels
0x15a631000 - 0x15a711ff7 unorm8_rgba.dylib (2.3.58) <8252DC3E-7434-34C6-B4B9-CFD59B923D12> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib
0x7fff6a129000 - 0x7fff6a15c817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff8b7f3000 - 0x7fff8b7f9ff7 libCGXCoreImage.A.dylib (599.25.10.1) <1AB1B2B2-55A9-3780-BCB9-1B3CE375D739> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x7fff8b7fa000 - 0x7fff8b7fcfff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8b7fd000 - 0x7fff8ba45ff7 com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8ba46000 - 0x7fff8ba6dff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff8ba6e000 - 0x7fff8ba76ff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff8ba77000 - 0x7fff8ba78ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
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0x7fff8ba96000 - 0x7fff8bc43f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
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0x7fff8bcd1000 - 0x7fff8bcebfff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff8bd4d000 - 0x7fff8bd64ffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff8bd65000 - 0x7fff8bdb2ff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x7fff8c854000 - 0x7fff8c85dff7 libcldcpuengine.dylib (2.3.58) <E3A84FEC-4060-39C2-A469-159A443D2B6D> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff8c8f5000 - 0x7fff8c946ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x7fff8d102000 - 0x7fff8d14dfff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
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0x7fff8d2bd000 - 0x7fff8d2cffff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x7fff8d2d9000 - 0x7fff8d39bff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8d39c000 - 0x7fff8dcbc32b com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8dcbd000 - 0x7fff8dd09ffe com.apple.CoreMediaIO (408.0 - 4570) <72371044-3FF2-3538-8EE1-C7C20F7C60A0> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff8dd0a000 - 0x7fff8dd10ff7 com.apple.XPCService (2.0 - 1) <2CE632D7-FE57-36CF-91D4-C57D0F2E0BFE> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8dd43000 - 0x7fff8dd4fff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8dd50000 - 0x7fff8dda9fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8ddaa000 - 0x7fff8ddb1fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8ddb2000 - 0x7fff8ddbaff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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0x7fff92165000 - 0x7fff92183ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff92184000 - 0x7fff92184fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff92185000 - 0x7fff92192ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff921b6000 - 0x7fff921deffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff921df000 - 0x7fff9223cfff com.apple.imfoundation (10.0 - 1000) <122D84B9-871D-3885-9D8D-840CD529028F> /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n
0x7fff9223d000 - 0x7fff92241fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff9229a000 - 0x7fff922dbfff com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff922dc000 - 0x7fff922e4ff3 libCGCMS.A.dylib (599.25.10.1) <9A4FAAD7-1C16-33F8-A615-1DCAB0546E31> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff922e5000 - 0x7fff923d6ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff923d7000 - 0x7fff92634ffa com.apple.RawCamera.bundle (5.05 - 743) <362EA30F-3B5A-35C4-9455-339B0FDC89C6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff92635000 - 0x7fff92683ff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff92684000 - 0x7fff92687ff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x7fff9269b000 - 0x7fff9269fff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff926ba000 - 0x7fff926d0fff com.apple.CoreMediaAuthoring (2.2 - 947) <F1886A05-1C29-3F88-88C0-4A1013530AD1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff926d1Might be duplicate or corrupted fonts ..
Font problems and management in OS X -
I can not print from my emails, since my email page changed fire fox is blocking them Please call and fix this I have not been able to print since last week i have business paper work I need to finish I can not spend any more time on this I have also been on the phone yahoo
<sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>Hi Vicki, you also mentioned your home page changing. If Yahoo is your home page, this is normal as they keep updating things.
In some cases, if your home page is a specific server address instead of a more general address like
* http://www.yahoo.com/
* http://my.yahoo.com/
* http://mail.yahoo.com/
then Yahoo will need to redirect your browser to a different server.
Users have reported on this forum that this can lead to email problems like broken features as well as display glitches.
To make sure you get the server that Yahoo intends for you, please go to one of the above Yahoo addresses and follow the link to your email. Hopefully this will resolve any problem with the redirection and you can save the new address in place of the old one (home page, bookmark, etc.).
Also, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. If Yahoo support did not already recommend this, here are the steps:
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help? -
5510 - prints via USB and wirelessly but can't print emails from ePrint on iphone
Just installed new Photosmart 5510. Prints fine via USB (main computer) and wirelessly (laptop) but I can't print anything from ePrint app on iPhone. HP ePrint Home & Biz works from iPhone but it doesn't have email printing function!
Hi Andy760,
From your iPhone, printing email would be from Apple Airprint. With your email open, touch the action button and select Print. You might have to select the printer, but it should print fine at that point.
To send email to print by using ePrint, you would forward the email to the printer's ePrint email address. Have you registered the printer on www.eprintcenter.com?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution" -
help!
Did you run the installer for the driver from the downloads folder?
Is the printer wifi or wired?
Are you certain the printer has joined the wifi network if its wireless?
If you go to sys prefs and the print and scan page is the printer red or green lit? -
"An unknown error occurred while printing."
I have the exact same problem. I updated to 3.6.12 and encountered the "blank page" printing problem. I ended up re installing Firefox 3.0.19. Printing works great. Also Firefox 3.5.15 gave the same blank page printing problem. I also installed "Better privacy" and " Ghostery"at the time of updates. These programs do not run under the 3.0.19 version. Not sure if if they are related to the problem. Good luck and hope a solution to the problem comes about.
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