Safari stuck with pop up

I have two users on the Mac book, the wife was using her account when she was trying to watch something and then a pop up window appeared saying call free phone number. And now every time we open safari this window is still there. I have tried everything and it will not close. Has anybody got any ideas?

1. Force Quit .
    Press command + option + esc keys together at the same time. Wait.
    When Force Quit window appears, select  Safari if not already.
    Press Force Quit button at the bottom of the window.   Wait.
    Safari will quit.
2. Relaunch Safari holding the shift key down.
3. Turn off wifi and turn it back on.
    Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.
    Visit another website.
    You won’t have internet connection.
    Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.
    Select your Network.

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