Safety Mode - unable to view youtube videos

Hello everyone
We are having an issue with being unable to view youtube videos.
The message comes up saying that we can not view the video because the computer is in the safety mode.
I have a K9 filter on the laptop and I am pretty sure that what I am trying to view is not at all risky so this is a bit of a pain and inconvenience. How do we exit the safety mode please? And what could be the reason that the computer is in the safety mode. Thank you.
As well as that, if I wanted to take my laptop to be looked at and to have a bit of a spring clean where would I take it? We have had it for three years now.
Thank you.

Hi
Can you please tell us which notebook model do you have and which operating system do you use?
Do you use original OS version that you got with your machine or some own OS installation?

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Safety Mode - unable to view youtube videos

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