Sales Return and credit memo

Dear All
Little confused, kindly tell me correct method.
Sales return:
1. Sales order>Delivery> Billing> Return Order>Return Delivery-Credit Return
Credit memo
1. Sales order>Delivery>Billing>Credit memo request>credit memo
confusion is that when goods are recieved back due to customer rejection, we issue credit memo, which above step should be followed
Please kindly guide me.
Regards
Sandeep Bhowmick

Dear Sandeep,
> If the step no 1 is correct then in which scenario we will be using credit memo request and credit memo
See i will explain you with all scenario :
1. Scenario 1--> When we are selling some material to the customer and that material is scraped or completely lost in transit or any situation where you can not take it back....... So in this case there is no need of creating Return delivery......... Your Process 2 will go here.
2. Scenario 2: --. You sent some material to customer but due to some quality or defect purpose customer wants to return to you, then you have to create return delivery which will insure that you are taking that material back into your stock for quality checking.
I guess it will help...
Thanks,
Raja

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  • Returns and Credit Memos

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  • Define key figures -incoming order, invoiced sales and credit memo in BW

    Hi everyone,
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  • Regarding invoice and credit memo of sales order

    Hi,
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    check in the documnet flow if you can see the invoice and the credit memo. Then you can see them both in the document flow of any of the document.
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  • Saels Quotation,Contract, Order, Return, Debit/Credit Memo Request

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  • Differences in Pricing of Credit memo invoice and Credit memo.

    We have difference in prices when we create a return credit memo.
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    Hi Deepak and Akasha apte,
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  • Diff bet credit memo and credit memo request

    Hi
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    Hi,
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    Definition: A credit memo request is a sales document used in complaints processing to request credit for a customer.
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    =============================================
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