Sales Return of a component of the FG sold

Hi experts, plz check this scenario:
My company does trading of product A. ( We buy A and sale A)
A is having warranty. We have customer service module implemented.
After sales if a complaint is registered, our service technitian reaches the site and examines the product. Say there is a damage for the component 'B'.
We purchase component 'B' and have stock in hand.
If outside warranty then the 'B' is sold to customer. If under warranty the problem arises.
The service technitian gives free replacement of the 'B', brings back the damaged 'B'. We give it back to the vendor for free replacement.
How to track this scenario is the problem??
The issues i am facing are:
1. 'A' is sold and 'B' is returned. How to manage this?
2. The damaged 'B' is not our inventorized stock, since we have purchased only 'A' from vendor, we cant return damaged 'B' to vendor. How to hande the return of damaged 'B' to vendor.

Do you have B in stock for service anyway, or you bring it in from the vendor only if there's a faulty B to be replaced?
If 1, then B is just a normal stock material that you manage in stock; in case of warranty you can do a return SO for defect B, and a free of charge sales of a good B. If no warranty, then you just do a normal sale of B.
Faulty Bs can then be managed with split valuation (or any other way to distinguish from good Bs in stock), and returned to vendor in exchange for a free of charge good B to be received.
If case 2, then when you take faulty B from your customer, take it in SO non valuated, send it to vendor, and get a good one in exchange. If no warranty, you can charge the service accordingly.

Similar Messages

  • Customer Sales Return in Depot

    Hii,
    There is a scenarion where in materials are sold from a Depot. The process we are following is that we are preparing the sales order, then the delivery document with respect to the sales order. After the delivery document is created we are updating the RG23D register through J1IJ, with reference to the delivery document. Then we are preparing the billing document with reference to the delivery document.
    Now during sales return we are preparing the sales return order with reference to the billing document, then the return delivery and finally the credit memo with reference to the return order.
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    Returns from Customer to Depot
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    2)  Create Delivery
    3) Create Transfer Posting using MB1B with Movement type 453 and dont forget to make a note of the material document number
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    Returns from Depot to supplying plant
    1)  Go to J1IG and click on red icon from the toolbar.  Enter material document number created during MIGO, year,series group of Depot and hit Enter button.  Now click on "Item" so that you will be taken to next screen where you can see line item for RG23D cancellation.  Save so that system prompts you asking whether you want to cancel the entry. Click YES.
    2)  Verify this by going to tables J_1IEXCHDR & J_1RG23D.  Check GRPO entry in both the tables where the status must have changed to "D"
    3)  The original excise invoice can be cancelled via J1IH and check whether DLFC entry has the status "R" and at this time entry CEIV is also created confirming excise invoice and CENVAT reversal.
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  • Excise duty credit in custmore sales return

    Hi Experts
    When we receive the sale return from customer we follow the below process.
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    Hi Parkash,
    Please go through the below links there are lot of threads on sales returns excise capturing.
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    Regards,
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  • How to make a field ineditable in sales return order

    Dear Gurus
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    Hi,
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    Else if you want at the item level,select "Set Up Partner Determination for Sales Document Item".
    Click on "Partner Determination Procedure Assignment".
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    Click on "Partner Determination Procedures".
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    Save.
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  • Sales Return Account GL Determination

    Hi Expert,
    I cannot find any use for Sales retun Account in the GL determination.
    During AR Sales Return, only  the Inventory and OCst of Goods Sold is needed to be reverse.
    Can anyone tell me the purposed of this GL Account.
    I'm Usng 2007A.
    Regards,
    Amy

    Hi Amy,
    1.With out Sales Return account you cannot add the AR Credit memo document.
    2.Usually Sales Return account are mapped the same in Inventory account are mapped in GL Detremination.
    3.At the time of Book AR Invoice Document Inventory Account are Credited.
    4.AR credit memo booked based on the AR invoice Sales Return account are Debited.
    You map the same in Inventory Account and Sales Return Account this can be knock off.
    In some cases customer asking i want to separate GL for  the Sales Return Amount
    that time we map the sales return account in different account not Inventory account.
    *Close the thread if issue solved.
    Regards
    Jambulingam.P
    Edited by: Jambulingam P on Jul 8, 2009 8:28 AM

  • Excise return in Sales Return

    Hi All
    During sales return process how to reverse the excise duty as well as sales tax. i understand that we do Excise return in J1IH transaction code. still i want to know with reference to which excise number we do return process.
    Thanks in advance

    In case customer returns the partial goods how to reverse the partial excise invoice.I hope it is not possible in J1iH.Could you please explanin or else any other method is there?
    Is there any transaction code to check the available excise stock?
    Regards..,
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  • Sales return PGR  issue for E stock

    Dear Sapients,
    Scenario
    I have created sales order stock, with account assignment u201CMu201Dand not with C (sales Order).Because we procure the stock at the time of sales Inquiry and w.r.t sales Inquiry.
    SAP system will allow delivery and PGI w.r.t sales order, BUT stock will be taken from the sales inquiry only. This meets our requirement. We can do Billing and Customer Cheque receipts and posting.
    Issue
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    Error
    Special Stock E not supported (check your entry)
    Message no. M7146
    Analysis
    From my understanding, there is no value string/Quantity string for the movement type for sales return with the required conditions.
    Query(Need help to understand this )
    Is it sap standard that special stock with indicator u201CEu201D are not subjected for Sales return (PGR).I want to do PGR for sales return stock. What are the settings to do the task.

    Try this case ,if suits you.
    Automatic purchase requisitions can be created with the following settings in mrp view.
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    -Special procurement:30 (subcontracting).
    When a sales order is created for materials having the above settings,subcontracting purchase requisition get created automatically.
    When a GR is done for such purchase orders the error message "M7 146 Special Stock not supported" is thrown.This error is thrown when there is a subcomponent with itemcatagery 'D'.
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    Ankur

  • Sales return-excise duties

    Dear all,
    while getting back the material from the customer(sales return), my client wants all the excise duties to get updated in the input accounts so that he can claim the duties from the government just like cenvat input accounts.
    Can anyone tell me how to do the above scenario?
    Now am doing in j1ih cancellation. and if i do that, the entry is coming in the following way:
    Cenvat payable a/c dr
      to cenvat suspense a/c cr
    The client wants it in the following way
    cenvat input a/c dr
      to cenvat suspense a/c cr
    Please suggest.
    I will award full points.
    Thanks & Regards,
    AR

    Hi,
    As per excise rules, when there is any sales return then the excise on the returned goods is not entered in the normal Cenvat Input a/c but separately in Excise on Goods Returned A/c. Later when the material is re-sold, then the excise is credited from this Excise on Goods Returned account. It should not be debited to the normal Cenvat Input account.
    Regards,
    Saurabh Agarwal

  • Approval Query when a Sales Return Document is Created.

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    Just Opened the Recently Added Return Document with all the other window closed.
    Then, Tools -->Queries --> User Queries --> Approval Procedure (Category where my above sales return query is placed in the Query Manager) --> Sales Return (Return Query)
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  • How the sales returns will effect after rebate settlement in sap

    Dear SD Experts,
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    Can any one please suggest me how the actual postings will takes place? what changes need to be done to reverse the rebate accrual already posted.
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    Hi Imran
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    Cr. Rebate Accrual
    This means that rebate accruals are happening. This means you are keeping a provision to pay. You are booking a liability in your books.
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    Cr. Customer
    This means you are reducing the customer balance by adjusting against the liability. Ideally this entry is passed when you do a partial settlement. If a final settlement is executed then the additional accruals if any in the account will get reversed.
    3. While taking returns the entry that you say that is happening is
    Dr. Customer
    Cr. Rebate Accrual
    This is also correct since he has returned the good, we ideally should not pass on the benefit to him. Additionally if this is happening that means the rebate is still active. When you finally settle the rebate if there is any balance in the rebate account it will get reversed. This means liability will be reversed in your books of accounts.
    Thanks
    Indranil

  • How to hadle the depot sales returns

    Hi All,
    I have sold material to customers from Depot and i have updated RG23D register also.
    Now i have to do the return process for that sales.
    Step1: I have created Return sales order and i have done the return delivery with reference to return sales order
    Step2: Now how to do the CIN activities. Which transaction code i have to use. Is it J1IS or J1IH.
    Please advise me.
    Regards
    Lakshmikanth

    Ok, Thank you. And can you suggest me how to solve below issue.
    Step1. Sales order creation at Depot, the tax procedure is TAXINN
    Step2. Delivery and PGI.
    Step3. RG23D register updation through J1IJ transaction code. Here we can take the incoming excise invoice for updating the excise details in RG23D register.
    Step4. Customer billing at Depot, In to this billing document how to get those excise details (BED, ECS etc) from RG23D register. System has to display all those details in conditions tab of billing.
    Do we have any standard functionality of this in TAXINN procedure.
    Regards
    Lakshmikanth

  • Anybody worked on the Sales Returns process - Consumer products

    Hi,
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    Apart from the SAP Help link which I have already gone through, does anyone have any kind of documentation available around.
    Thanks in advance.
    Vijay

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  • What is the difference between a sales return or RMA ?

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    Hi Paul,
    The link is very good. thank you very much for that.
    Please correct me if my understanding of the link you send is wrong.
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