Sales Return of a component of the FG sold
Hi experts, plz check this scenario:
My company does trading of product A. ( We buy A and sale A)
A is having warranty. We have customer service module implemented.
After sales if a complaint is registered, our service technitian reaches the site and examines the product. Say there is a damage for the component 'B'.
We purchase component 'B' and have stock in hand.
If outside warranty then the 'B' is sold to customer. If under warranty the problem arises.
The service technitian gives free replacement of the 'B', brings back the damaged 'B'. We give it back to the vendor for free replacement.
How to track this scenario is the problem??
The issues i am facing are:
1. 'A' is sold and 'B' is returned. How to manage this?
2. The damaged 'B' is not our inventorized stock, since we have purchased only 'A' from vendor, we cant return damaged 'B' to vendor. How to hande the return of damaged 'B' to vendor.
Do you have B in stock for service anyway, or you bring it in from the vendor only if there's a faulty B to be replaced?
If 1, then B is just a normal stock material that you manage in stock; in case of warranty you can do a return SO for defect B, and a free of charge sales of a good B. If no warranty, then you just do a normal sale of B.
Faulty Bs can then be managed with split valuation (or any other way to distinguish from good Bs in stock), and returned to vendor in exchange for a free of charge good B to be received.
If case 2, then when you take faulty B from your customer, take it in SO non valuated, send it to vendor, and get a good one in exchange. If no warranty, you can charge the service accordingly.
Similar Messages
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Customer Sales Return in Depot
Hii,
There is a scenarion where in materials are sold from a Depot. The process we are following is that we are preparing the sales order, then the delivery document with respect to the sales order. After the delivery document is created we are updating the RG23D register through J1IJ, with reference to the delivery document. Then we are preparing the billing document with reference to the delivery document.
Now during sales return we are preparing the sales return order with reference to the billing document, then the return delivery and finally the credit memo with reference to the return order.
Now can you please let me know how we will update the RG23D register in case of sales return,
Regards
RitamReturns from Customer to Depot
1) Create a Depot return sales order in VA01 with reference to original billing document
2) Create Delivery
3) Create Transfer Posting using MB1B with Movement type 453 and dont forget to make a note of the material document number
4) Go to J1IG, click "Capture". There enter material document number and the respective series group. Then click "details". Now select the line and click "More documents". Maintain the excise invoice number created at supplying plant.
Returns from Depot to supplying plant
1) Go to J1IG and click on red icon from the toolbar. Enter material document number created during MIGO, year,series group of Depot and hit Enter button. Now click on "Item" so that you will be taken to next screen where you can see line item for RG23D cancellation. Save so that system prompts you asking whether you want to cancel the entry. Click YES.
2) Verify this by going to tables J_1IEXCHDR & J_1RG23D. Check GRPO entry in both the tables where the status must have changed to "D"
3) The original excise invoice can be cancelled via J1IH and check whether DLFC entry has the status "R" and at this time entry CEIV is also created confirming excise invoice and CENVAT reversal.
thanks
G. Lakshmipathi -
Excise duty credit in custmore sales return
Hi Experts
When we receive the sale return from customer we follow the below process.
Create sales order with order type sales return
Create return delivery. It create stock for return material.
VF01 Accounting entry pass in customer account.
J1IH for cenvat credit.
My question is that can we take this cenvat with reference to VF01 document or any other document. I don't want to do J1IH. I I get cenvat by J1IH it show excise invoice due list.
Regards
ParkashHi Parkash,
Please go through the below links there are lot of threads on sales returns excise capturing.
Go through the forum rules of engagement.
Excise duties not flowing while creating return excise invoice
SALES RETURN J1IH
Excise Returns
Sales return excise invoice
Regards,
S.Himavanth. -
How to make a field ineditable in sales return order
Dear Gurus
i maintained copy control for SALES RETURN process with ref to the billing doc. Now i want to further enhance in such a way that the bill to party copied from the header of the ref doc and the batch number column is not editable(changeable) is this possible if yes how do i go about this.
Thanks in advanceHi,
Yes,it is possible to make that field as non-editable.
Follow the path:
SPRO>Sales and Distribution>Basic Functions>Partner Determination>Set Up Partner Determination.
Select "Set Up Partner Determination for Sales Document Header" if you want this to be done at the Header level partners.
Else if you want at the item level,select "Set Up Partner Determination for Sales Document Item".
Click on "Partner Determination Procedure Assignment".
Check what is the partner procedure assigned to your order type.
Click on "Partner Determination Procedures".
Select your procedure.
Click on "Partner Functions in Procedure".
Check the tick mark under "Not modifiable" under your "bill-to-party(BP)".
Save.
Regards,
Krishna. -
Sales Return Account GL Determination
Hi Expert,
I cannot find any use for Sales retun Account in the GL determination.
During AR Sales Return, only the Inventory and OCst of Goods Sold is needed to be reverse.
Can anyone tell me the purposed of this GL Account.
I'm Usng 2007A.
Regards,
AmyHi Amy,
1.With out Sales Return account you cannot add the AR Credit memo document.
2.Usually Sales Return account are mapped the same in Inventory account are mapped in GL Detremination.
3.At the time of Book AR Invoice Document Inventory Account are Credited.
4.AR credit memo booked based on the AR invoice Sales Return account are Debited.
You map the same in Inventory Account and Sales Return Account this can be knock off.
In some cases customer asking i want to separate GL for the Sales Return Amount
that time we map the sales return account in different account not Inventory account.
*Close the thread if issue solved.
Regards
Jambulingam.P
Edited by: Jambulingam P on Jul 8, 2009 8:28 AM -
Hi All
During sales return process how to reverse the excise duty as well as sales tax. i understand that we do Excise return in J1IH transaction code. still i want to know with reference to which excise number we do return process.
Thanks in advanceIn case customer returns the partial goods how to reverse the partial excise invoice.I hope it is not possible in J1iH.Could you please explanin or else any other method is there?
Is there any transaction code to check the available excise stock?
Regards..,
Karthik -
Sales return PGR issue for E stock
Dear Sapients,
Scenario
I have created sales order stock, with account assignment u201CMu201Dand not with C (sales Order).Because we procure the stock at the time of sales Inquiry and w.r.t sales Inquiry.
SAP system will allow delivery and PGI w.r.t sales order, BUT stock will be taken from the sales inquiry only. This meets our requirement. We can do Billing and Customer Cheque receipts and posting.
Issue
When there is a sales return, the system does not allow doing a PGR.
Error
Special Stock E not supported (check your entry)
Message no. M7146
Analysis
From my understanding, there is no value string/Quantity string for the movement type for sales return with the required conditions.
Query(Need help to understand this )
Is it sap standard that special stock with indicator u201CEu201D are not subjected for Sales return (PGR).I want to do PGR for sales return stock. What are the settings to do the task.Try this case ,if suits you.
Automatic purchase requisitions can be created with the following settings in mrp view.
-Procurement type:F
-Special procurement:30 (subcontracting).
When a sales order is created for materials having the above settings,subcontracting purchase requisition get created automatically.
When a GR is done for such purchase orders the error message "M7 146 Special Stock not supported" is thrown.This error is thrown when there is a subcomponent with itemcatagery 'D'.
Best Regards,
Ankur -
Dear all,
while getting back the material from the customer(sales return), my client wants all the excise duties to get updated in the input accounts so that he can claim the duties from the government just like cenvat input accounts.
Can anyone tell me how to do the above scenario?
Now am doing in j1ih cancellation. and if i do that, the entry is coming in the following way:
Cenvat payable a/c dr
to cenvat suspense a/c cr
The client wants it in the following way
cenvat input a/c dr
to cenvat suspense a/c cr
Please suggest.
I will award full points.
Thanks & Regards,
ARHi,
As per excise rules, when there is any sales return then the excise on the returned goods is not entered in the normal Cenvat Input a/c but separately in Excise on Goods Returned A/c. Later when the material is re-sold, then the excise is credited from this Excise on Goods Returned account. It should not be debited to the normal Cenvat Input account.
Regards,
Saurabh Agarwal -
Approval Query when a Sales Return Document is Created.
Hi all,
When i post a Sale Return Document , the following Approval Query is not working when i try to work out for Approval of a New Sales Return document is Created.
Select 'TRUE' From ORDN T0 Where T0.DocStatus='O' And Datediff(dd,T0.DocDate,Getdate())=0
Is there any wrong with this Query?Just Opened the Recently Added Return Document with all the other window closed.
Then, Tools -->Queries --> User Queries --> Approval Procedure (Category where my above sales return query is placed in the Query Manager) --> Sales Return (Return Query)
When clicking on it...the query Generator window opens with TRUE as the result.
But When adding the Return Document the REMARKS Window which always Opens for all the Approval Documents isn't Opening -
How the sales returns will effect after rebate settlement in sap
Dear SD Experts,
I have a query that the Rebate settlement is done (Material Rebate) after that the sales returns has taken place and again in the credit memo the system is showing the rebate accruals.
Can any one please suggest me how the actual postings will takes place? what changes need to be done to reverse the rebate accrual already posted.
Thanks in advance.
Anjan kumarHi Imran
1. The first entry should ideally happen along with the invoice posting or when you run VBOF.
Dr. Rebate Discount
Cr. Rebate Accrual
This means that rebate accruals are happening. This means you are keeping a provision to pay. You are booking a liability in your books.
2. The second entry is when you pay out to the customer.
Dr. Rebate Accrual
Cr. Customer
This means you are reducing the customer balance by adjusting against the liability. Ideally this entry is passed when you do a partial settlement. If a final settlement is executed then the additional accruals if any in the account will get reversed.
3. While taking returns the entry that you say that is happening is
Dr. Customer
Cr. Rebate Accrual
This is also correct since he has returned the good, we ideally should not pass on the benefit to him. Additionally if this is happening that means the rebate is still active. When you finally settle the rebate if there is any balance in the rebate account it will get reversed. This means liability will be reversed in your books of accounts.
Thanks
Indranil -
How to hadle the depot sales returns
Hi All,
I have sold material to customers from Depot and i have updated RG23D register also.
Now i have to do the return process for that sales.
Step1: I have created Return sales order and i have done the return delivery with reference to return sales order
Step2: Now how to do the CIN activities. Which transaction code i have to use. Is it J1IS or J1IH.
Please advise me.
Regards
LakshmikanthOk, Thank you. And can you suggest me how to solve below issue.
Step1. Sales order creation at Depot, the tax procedure is TAXINN
Step2. Delivery and PGI.
Step3. RG23D register updation through J1IJ transaction code. Here we can take the incoming excise invoice for updating the excise details in RG23D register.
Step4. Customer billing at Depot, In to this billing document how to get those excise details (BED, ECS etc) from RG23D register. System has to display all those details in conditions tab of billing.
Do we have any standard functionality of this in TAXINN procedure.
Regards
Lakshmikanth -
Anybody worked on the Sales Returns process - Consumer products
Hi,
I am looking for some information / guidance on customizing on the Sales Returns enhacement package of the Consumer product industry under ECC 6.0
Apart from the SAP Help link which I have already gone through, does anyone have any kind of documentation available around.
Thanks in advance.
VijayThis functionality is part of SAP Enhancement packages for ECC. It was earlier part of the IS-BEV solution and the documentation pertaining to the same hasn't changed.
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HI ,
While importing data of MS access file [MDB file] i am getting an error code like 0xC0202009. The component returned a failure code when the pipeline engine called PrimeOutput().
I have 19k records in that only 8548 records are transferred and i get a above error message.
If anyone knows the reason please let me know.
bhavanaHi Deepa_Deepu,
The error code and error message you posted are rather general and don’t give much useful information. To make further analysis on the issue, please post the complete error messages and let us know how the package is designed.
Besides, you can configure the Error handling of specific component in the Data Flow Task to redirect the bad rows to a flat file, and make analysis on the rows. In addition, you can also try different drivers or providers.
Reference:
http://technet.microsoft.com/en-us/library/ms141679.aspx
Regards,
Mike Yin
TechNet Community Support -
What are the return values in component interface
Hi,
i need to know what are the different return values while testing(saving the component interface in create or get key) the component interface.Return value for create is a Boolean value: True if component was successfully created, False otherwise. The return value for get is a boolean value: True if component was successfully retrieved, False otherwise.
PeopleBooks where you can find this (8.49):
http://download.oracle.com/docs/cd/E13292_01/pt849pbr0/eng/psbooks/tpcr/book.htm?File=tpcr/htm/tpcr13.htm#d0e37434 -
What is the difference between a sales return or RMA ?
Please explain or give a link or documentation which explains the difference between a sales return and RMA.
thanks in advance,
hunHi Paul,
The link is very good. thank you very much for that.
Please correct me if my understanding of the link you send is wrong.
following is my understanding..
RMA is created for product/products that is / are sales retruns as well as for repair (complaint is created in case there is no need of a repair or sales return).
I also would like to know which module of R/3 handles the RMA process?
Whether it is S.D. or Service Management.
Suppose if there is no CRM and only R/3 is there. RMA is to be created is it handled in R/3 service mangement? Is it not possible to handle the Returns in S.D. only (suppose when we do not have a service center) by creating a return orderin R/3 S.D.. Please also tell me what is the difference between a return order and RMA?
thank you
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