Samsung 20" Pebble monitor - replacement won't work with Mac Mini

We had no trouble connecting a 20" Samsung SM2032BW monitor to my mum's new Mac Mini and all worked well till the monitor broke (the button fell off...). Samsung cheerfully sent a replacement monitor the next day but the new one - probably reconditioned, but that's fine - gives only the 'check cable signal' message.
Clearly the Mac Mini has no objections to this model of Samsung, what sort of freaky thing might it be? I am advising my mum by phone and have access to her Mac Mini by logmein.com. There might be some other combinations of changing the screen resolution or startup order of all the equipment (eg disconnect monitor, boot up Mac, and then connect and power up monitor). Or should I try to look at the menu on the Samsung monitor and see what options there are?
thanks...

Hi, thanks for offering some help.
Connection is a DVI cable. I have tried getting my mum to press the menu button but it just gives a message that alternates between analog and digital. She's unable to change the setting to digital.
I have been looking at the user manual online. The monitor seems to be working fine according to the self-test procedure. My guess is that it will work using a VGA cable and I am posting my mum a VGA cable and a DVI/VGA Apple adaptor. It's a little annoying if we can't get it to work using the same cable as we used for the old and identical monitor, but hey, if it works then I should leave it that way.
I'll post again if the VGA connection works, but if you have any other suggestions, I'm interested to hear.
THanks again...

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