Samsung TV incentive nightmare

Looking for some advice as I've got nowhere on the phone to sky during 45 minute phone calls.
Recently joined Sky and one of the incentives was a Samsung TV. Claimed once I could and it was delivered, I went to pick it up from a not so local depot last Thursday after work. Opened it up the next day, Friday, turns out the screen has been cracked and is obviously unwatchable. It looks like a rainbow spiders web.
Duly called sky on the Friday and initially spoke to a helpful chap in vouchers and incentives who wrote notes on my account and would arrange pickup and d
Redelivery of a replacement. He said someone would be in contact Saturday morning or Monday. Never heard from anyone so I called again Monday and got fobbed off. Called again Tuesday and quite an abrupt woman didn't want to know and claimed I need to talk to Samsung directly.
I had looked into this but Samsung won't deal with any sort of damage via the warranty.
So as it stands I've got a broken TV and I'm paying more per month for Sky because of this. (Once this offer finished they reduced price per month)
Advice?

Your only way forward is to call Sky to pursue this, I'm afraid.

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