SAP BCM 6 +7 // OpenSSL vulnerability "Heartbleed"

Hi All,
Information on SAP BCM and Heartbleed:
The Heartbleed vulnerability in OpenSSL (CVE-2014-0160) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, customers might be wondering whether this affects SAP BCM product.
SAP BCM is not using OpenSSL and thus is not affected by the OpenSSL vulnerability. All versions of SAP BCM are using Windows’ implementation of SSL/TLS (called Secure Channel, a.k.a. SChannel) which is not impacted.
Regards,
Jukka
SAP BCM Team

Hi Harish,
First of all - a disclaimer... I am a BCM consultant, and my company is heavily involved in BCM implementations, and turn-key BCM solutions... so I'm not going to say that you "must" have a BCM consultant
However, BCM implementation requires a different skillset from your typical Basis skillset. The most important thing is that the individual(s) implementing BCM has been trained by SAP and/or has previous experience - yes there are people out there with supurb skills that can figure anything out, and get it working... But getting the sizing, landscape and network right is extremely important so you also need access to someone with IP telephony skills/experience.
You will also want your voice team to become comfortable with managing and administering BCM as things like maintaining skills, queues, schedules, prompts, capacity, routing, IVR, etc. usually fall in their domain.
Hope that helps!
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

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