SAP BI - Information Broadcast through E-mail.

Hello,
I am facing issue with information broadcasting.
I set up a Broadcast setting,
1) Distribution type: Broadcast Email
2) Output format: MHTML as Zip file
3) Variable assignment: determine here
4) Filter navigation: No filter
5) scheduled monthly
When i broadcast the report, the user receives the e-mail with the Zip file.
But when he open the file he is not able to see the data (though there is data in the system)
                                                      email send
Bex report  -
> BI System -
> user (user receives the email but cannot see data)
This occurs for different users. But the user in the past has received e-mail with data.
Please help me in understanding this.
Regards,
Suraj S Nair

Hey there,
Have you checked the SAP Notes mentioned below:
Note  958314 Broadcasting: Limitations for the MHT format                                              
         772246 Display of MHTML mail incorrect           
Also, it would be advisable to run the support desktool from Note 937697. If you find any RED errors, try to correct them using the suggestions given (see right-hand side). This checks the communication configuration between systems and platforms and may highlight errors which would affect the broadcasting of emails.
Hope this helps!

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