SAP Business Workplace - No log data exists message

Hi,
We have the work items of EDI 810 configured to reach the workflow inbox of certain users.  The users have 300+ items in their workflow inbox - but when they click the Workflow Inbox they get a message - "No log data exists".
The message is an error type: Message BL 223
The message is coming from the function module BAL_CNTL_REFRESH.
We tried to get the same workflow positions assigned to our user id and the unprocessed 300 + items came to our inbox and we are able to view and process the work items without any issue.
The issue pertains only to the two users. It seems like it has something to do with the filter / layout settings set for the two users alone.  Could you please advice.
Regards,
Prabaharan

Hi
i am using SAP GUI at client place via Citrix.
it was working fine till yesterday
pls suggest. wat could be other possible reason
thanks

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