SAP Crystal Server 2011 installation problems on VM Ware

Hello,
I have download Crystal Server 2011 and I want to install on an VM Ware with:
- Windows Server 2008 R2 64Bit
- I am the administrator
- 2 Core
- 6 GB RAM
- MS Visualk C++ 2005 and 2008 is installed
The VM-Ware ist started with Version 4.0.2 Player
I Start the setup an then come the error:
Micrsosoft Visual C++ Run time Libary
Runtime Error
This apllication has request the runtime to terminate it in an unusual way.
Please contact ...
Can anybody help me. I need this testinstallation on Monday..its very urgent.
Many than ks for your help

Hello,
many thanks for your help. I have uninstalled 2005 and 2008. After that I started the Installation of Server 2011. But its the same misstake
Other suggestion?
Tobias

Similar Messages

Migration from Crystal Enterprise 10 to SAP Crystal Server 2011

Hi all,
We are currently using Crystal Enterprise 10 to schedule and view our reports and the designer is Crystal Reports 10 .
we are planning to migrate to SAP Crystal Server 2011 with Crystal Reports 2011 as the designer.Can we do this migration directly or do we need to do the migration to an intermediate version before going to SAP Crystal Server 2011.
Regards,
Sreekanth S S

1. So in this case, I need to migrate from Crystal Enterprise 10 to Crystal Reports Server XI R2/Crystal Reports Server 2008 or more using import wizard Then I will need to migrate from Crystal Reports Server XI R2/Crystal Reports Server 2008 to SAP Crystal Server 2011 using Upgrade Manager tool. Is my inference correct?
That is correct. For XI R2, it would be XI R2 SP2 minimum. And you need to have a live installation of XI R2 SP2 as SAP does not have it in archieve download area.
2.What is the potential risk if we try to migrate from Crystal Enterprise 10 to SAP Crystal Server 2011 using upgrade manager tool?
I am not sure if that will work with success, If the reports migrated from CE10 do not work in CRS2011, it would be unsupported. You can however try it anyways.
3.Can we open the reports developed using Crystal Reports 10 designer in Crystal Reports 2011 designer? .This is for another requirement of us where we have to just migrate the reports alone .
Yes you can do that. Try opening and running them in CR2011, they should work but some of them can also result in some errors here and their, this is more specific to report design and what kind of grouping\ filtering\formulas you use.

SAP Crystal Server 2011 - trial

Hi,
I am trying to install a trial version of crystal server 2011 and it gives me the following error:
"application has requested runtime to terminate in an unusual way".
could someone tell me how i could resolve this?
I execute it on Win 7 with administrator rights.
thanks

OK. Thanks for you reply.
But in all system requirements on the web for this tool, we can read :
"Operating systems: Microsoft Windows 7, Windows Vista SP2, Windows XP SP3, Windows Server 2008, Windows Server 2003 SP2"
Why if it is not possible with Win 7 ?
Is there a repository database for this tool like Business Objects ?
Thanks.

Connection error -2147217387 with Java RAS SDK and Crystal Server 2011

Due to a change in operating system, we are required to upgrade our Crystal Reports server from BusinessObjects Crystal Reports Server 11.5 to SAP Crystal Server 2011. We use the Java RAS SDK (RASCore 9.2.2.446 / RASApp 9.0) more or less as described in Java RAS2008-unmanaged exportreport. We use the Crystal Server to export reports stored on disk as PDF files.
In SAP Crystal Server 2011, the CrystalReports2011ReportApplicationServer is configured with Request Port 1566 and Host Identifier 172.16.4.154 (the local machine). The Crystal Server, report-definition files, and Java VM are all on the same machine.
The error is
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: XML serialization failed.---- Error code:-2147217387 Error code name:connectServer
     at com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException.throwReportSDKServerException(Unknown Source)
     at com.crystaldecisions.proxy.remoteagent.v.request(Unknown Source)
     at com.crystaldecisions.proxy.remoteagent.ab.a(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.a(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.do(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.initialize(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ClientDocument.for(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.for(Unknown Source)
     at com.crystaldecisions.sdk.occa.report.application.ClientDocument.open(Unknown Source)
     at ourpackage.OurClass.openReport(OurClass.java:95)
     ... 6 more
Caused by: java.net.SocketException: Connection reset
     at java.net.SocketInputStream.read(SocketInputStream.java:189)
     at java.net.SocketInputStream.read(SocketInputStream.java:121)
     at java.net.SocketInputStream.read(SocketInputStream.java:203)
     at java.io.DataInputStream.readInt(DataInputStream.java:388)
The code is as follows.
ReportClientDocument clientDocument = new ReportClientDocument();
clientDocument.setReportAppServer("172.16.4.154:1566"); // localhost
// Error occurs on ReportClientDocument.open method
clientDocument.open("D:\\path\\to\\report.rpt", com.crystaldecisions.sdk.occa.report.application.OpenReportOptions.refreshRepositoryObjects.value());
DatabaseController dbController = clientDocument.getDatabaseController();
dbController.logon("dbuser", "dbpassword");
ParameterFieldController pfController = clientDocument.getDataDefController().getParameterFieldController();
Fields fields = clientDocument.getDataDefinition().getParameterFields();
ParameterField oldParameter = (ParameterField) field.get(0);
ParameterField newParameter = new ParameterField();
oldParameter.copyTo(newParameter, false);
newParameter.getCurrentValues().clear();
ParameterFieldDiscreteValue newDiscreteValue = new ParameterFieldDiscreteValue();
newDiscreteValue.setValue("paramValue");
newParameter.getCurrentValues().add(0, newDiscreteValue);
pfController.modify(oldParameter, newParameter);
clientDocument.refreshReportDocument();
PrintOutputController po = clientDocument.getPrintOutputController();
InputStream is = po.export(reportFormat);
Could anyone advise me how to proceed with resolving this error?

Thanks for the link. I copied the CrystalReportsSDK.jar and logging.jar from the Crystal Server java\lib directory into my project and revised the code accordingly. Now, a slightly different error occurs at the same place:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: {0}. --- Connection reset by peer: socket write error---- Error code:-2147217387 [CRSDK00000039] Error code name:connectServer
at com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException.throwReportSDKServerException(ReportSDKServerException.java:115)
at com.crystaldecisions.proxy.remoteagent.TCPIPCommunicationAdapter.request(TCPIPCommunicationAdapter.java:659)
at com.crystaldecisions.proxy.remoteagent.AdapterCommunicationChannel.send(AdapterCommunicationChannel.java:88)
at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.request(ReportAppSession.java:382)
at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.logon(ReportAppSession.java:342)
at com.crystaldecisions.sdk.occa.report.application.ReportAppSession.initialize(ReportAppSession.java:330)
at com.crystaldecisions.sdk.occa.report.application.ClientDocument.initializeServerConnectionAdapter(ClientDocument.java:627)
at com.crystaldecisions.sdk.occa.report.application.ClientDocument.initializeServerConnection(ClientDocument.java:658)
at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.initializeServerConnection(ReportClientDocument.java:1420)
at com.crystaldecisions.sdk.occa.report.application.ClientDocument.open(ClientDocument.java:982)
at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.open(ReportClientDocument.java:226)
at ourPackage.OurClass.openReport(OurClass.java:97)
The revised code is
ReportClientDocument clientDocument = new ReportClientDocument();
clientDocument.setReportAppServer("172.16.4.154:1566"); // localhost
// Error occurs here
clientDocument.open("D:\\path\\to\\report.rpt", com.crystaldecisions.sdk.occa.report.application.OpenReportOptions.openAsReadOnly.value());

SAP Crystal Server 2013 - Report Application Server failed

Hi,
Recently we have installed SAP Crystal Serve 2013, Installation was sucesfull. But the below servers are not started:
1) CrystalReports2013ProcessingServer - Running with Errors.
2) CrystalReports2013ReportApplicationServer - Failed.
We tried reinstalling the application and restarted the Server intelligent agent also, still those two servers alone are not getting started, other servers hosted in the applications are working fine.
Could anyone help me on this.
Thanks and Regards,
VijayanandSM

Hi Arvind,
I have downloaded the trial version of the application from the below link:
Small Business BI Solutions | Crystal Server Essentials | SAP
Can you please provide more details about the SAP Marketplace.
I will ask my clients to register and get the correct version of the installation setup. Currently we are using Windows Server 2008.
Thanks your reply.
Regards,
Vijayanand.SM

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal Reports Enterprise 2011 Crystal Server 2011

Hi,
I have created a ton of reports in Crystal Reports 2011 (Non-Enterprise). I have now installed and configured or at least try to configure the new Server software and Enterprise Edition of Crystal.
I am opening my local Crystal Files, they open, ask to convert, then a window pops up saying it cant convert.
I get prompted with a new data source connection window where everything is grayed out.
I have 1 SQL Query that I need to use and for the life of me I cannot find where to actually create it.
In examples I have seen and I have used previously in 2008 software I had Universes but either I have something incorrectly configured or its different and I'm lost

Hi Rsheppick,
CR20011 and CR for Enterprise are fundamentally different. It is probable that these differences are behind the behaviour you are experiencing.
CR2011 is recommended to be used in scenarios where you need to leverage the current functionality that you received with CR2008, although is also has a few new features. Essentially you can migrate CR2008 reports as they are to a CR2011\BI 4.0 environment.
With CR for Enterprise the key difference is in the supported connectivity offered. CR for Ent supports the BI 4.0 universes (UNX), SAP BEx Query Data Access and Analysis Views. It does not support any direct data source connectivity i.e. RDBMS, SAP ERP, or OLAP connections - other than BEx Queries. These connectivities are tentatively targeted for BI 4.1.
So it is not simply a case of converting your CR2011 reports over to CR for Enterprise, you need to bear in mind the supported connectivity type of each reporting tool.
The general advice is that you can choose to use SAP Crystal Reports 2011 or SAP Crystal Reports for Enterprise based on the features and connectivity you need and then move to Crystal Reports for Enterprise at your own pace.
Having said that I believe that reports created in the SAP Crystal Reports 2011 Designer should open in the SAP Crystal Reports for Enterprise Designer (this is a requirement so that the data connection can be migrated for the Enterprise stack in the future). So if your problem persists and is not covered by the information in this post then it would probably be a good idea to log a support message with SAP.
I hope this is a very helpful answer for you.
Kind regards,
John

Can Crystal Server 2011 run on a Windows 2012, R2 server?

Hey,
I purchased Crystal Server 2011 in April 2013. Unfortunately, due to a heavy workload I'm just now ready to install it in a test environment. Will Crystal Server 2011 run on a Windows 2012, R2 server?

If you update your CR Server to SP 5, then yest, it is supported on WIN 2012.
See the PAM.
To get SP5 you will have to loin to the SAP Market Service Place.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada

Error adding report to Crystal Server 2011

I have a report that runs against Salesforce.com that I'm trying to add to Crystal Server 2011. The server is running version 14.0.2.364 of BI. When I try to add the report through either the CMC or through the BI Launch Pad I get the same error.
"An error has occurred: Adding Crystal Report "Quarterly Report 2011 with MF v3-2 Les Testing.rpt" failed. The server with kind rptappserver returned an error result. Failed to copy the report file to the report object. Refreshing the report object properties might have failed. Failed to read data from report file C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\CrystalReportsRasServer\temp\{7FD511B8-F5DF-42AC-98D7-D2C43B1C458B}.rpt. Reason: Failed to read parameter object "
If I try to add it by saving from Crystal Reports I get "Item 1 was not found in the collection"
I'm logging on as administrator in both cases to the CR server. I did find a thread where it was suggested that checking the "No Printer" box under page setup may fix it so I tried that but got the same results. I also saw some references to firewalls, but the server is on a local subnet to my machine and all windows firewalls are turned off.
The server is a fresh install of 2008 R2 and a demo download of CR Server 2011 and Client Tools.
Any help on a direction here would be greatly appreciated. I've been banging my head against this for a while now.

I cannot offer much help, but I see the same issue.
When I create a report in Developer it runs fine in Developer, but it will not load up to Crystal Server. I can save the report with a new name and 50% of the time it will load to the Server. Sometimes when I try to load the report, it seems the Server is thinking for a long time. I hit "OK" button on server screen and then "Cancel" the report SOMETIMES shows in the list of reports. I just witnessed saving a non-loading report as another report and successfully loaded it into Server, then I ran the report in developer, closed it and tried to reload it to the server and it failed.
It appears to be completely random.
My gut tells me it has to do with the Salesforce driver (i.e. when I run it from Developer, the driver pollutes the report and chokes loading it on the server?)
Does anyone have any ideas?

C# retrieve report from SAP Crystal Server

I have installed SAP Crystal Server on a Windows 2012 Server machine. The installation looks fine. I can run the Central Management Console and everything appears to be up and running.
I have a Windows application running on my local machine and all I want to do is run a report.
myRCDoc = new ReportClientDocument();
myRCDoc.ReportAppServer = _server;
object path = reportName;
myRCDoc.Open(ref path, 0);
I get the following error:
An unhandled exception of type 'System.Runtime.InteropServices.COMException' occurred in Billings.exe
Additional information: Failed to connect to server "ENTBSQ01".
How do I make the server reachable from my windows code?

Thanks Dell!
I'm currently not logging into the CMS.
I'm not clear when you ask "working with reports from CRS"?
The *.rpt files are indeed stored on the server. My windows app simply calls ReportClientDocument.Open to get the report. I'm assuming that means I am indeed working with reports from CRS.
I'll try to logging in part first and then move to checking the SDK.
Thanks again!
-Terry

Crystal Reports 2008 connecting to Crystal Server 2011

Hello SAP Experts,
I am new with the Crystal Client/Server platform and the only knowledge I have with the infrastructure is from the Crystal Server 2011 documentation I have pulled from SAP's website. I have looked at a lot of online resources but very few have the answers that I need.
I built an instance of Crystal Server 2011 running on Windows Server 2008 R2. Our clients are currently using Crystal Reports 2008 client where they connect directly to a SQL 2008 Data Warehouse to pull reports.
For security reasons, they want to implement Crystal Server 2011 to connect to the SQL 2008 Data Warehouse as a single point of entry, instead of having several Crystal Reports 2008 clients connecting to the SQL Data Warehouse.
The idea is to have the clients connect to the Crystal Server; the Crystal Server will then connect to the SQL Data Warehouse so clients can pull reports from it.
My questions are:
1. Is it possible to connect a Crystal Reports 2008 client to Crystal Server 2011? If so, how do I accomplish this?
2. Do I need to create a Universe in order for the Crystal clients to pull data/reports from the SQL 2008 Data Warehouse? Or is there a way I can create a connection without a Universe?
Any help offered is greatly appreciated.
Thank you.

Check our site for more info but in general CR fully respects all DB security, if the user does not have permissions on the table used in the report the report will fail to run.

Java 7 or 8 support for Crystal Server 2011 SP8

I was searching this wonderful site and didn't see any specific about what version of Java 7 or 8 that SAP supports for Crystal Server 2011 SP8. If anyone knows please reply back.
Thanks,
Adam

Ashvin,
I have those option but it won't create another discussion. I am getting this error on one report:
The viewer could not process an event. Error in File Case Usage Analysis by Patient: Encapsulating page failed.
I have search the internet and the community network for a solution with no luck. This happens on only one report. It's an oracle database 11g, and the report has one subreport. Any help would be appreciated.
Thanks,
Adam

SAP Crystal Server

I have installed SAP BO BI platform 4 for using the SAP Crystal Server.Please suggest me some video guides so that i can get full knowledge of using the Crystal Report Server.
Thanks in advance

It would be easier to go through the admin and installation guide which also suggests the best practices. There are multiple blogs / wikis available in SCN.
You can have a look in at
http://help.sap.com/businessobject/product_guides/crs2013/en/crs2013_install_win_en.pdf
I believe you may be having the guide. Just to let you know a video would never be able to capture all necessary information as mentioned in the PDF's.
Please search more for them.

Cannot Install SAP Crystal Reports 2011 on 64-bit Win 7

I am trying to install the 30-Day Trial of SAP Crystal reports 2011 on a Windows 7 64-bit pc and at the end of the installation, I receive the two errors below.
I made sure I clicked 'Ran as Administrator' and under properties under the Compatibility Tab, I selected Windows 7.
I also made sure my antivirus software was disabled.
1st Error - It was a pop up after the installation said successful.
Missing installdir reg key for installiverse, required for uninstall. Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora Value: Path
2nd Error - It was another pop up right after I selected OK on the 1st error pop up.
Runtime Error!
Program: C:\Users\Ken Muhr\Desktop\River Valley Recycling\Crystal Reports -...
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
And the box name is called, "Microsoft Visual C++ Runtime Library
After I click OK to clear this 2nd error pop up box, I go to my programs and it is not there to use. I don't understand why. Has anyone experienced this?
Thanks in advance!

Hello,
Have a look in the install log file, it is under this tree:
C:\Program Files (x86)\SAP BusinessObjects
Anything in the install log? You can open it with notepad.
Also have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors
And you also need 2.0 Framework as well as MS VS 2005 C++ Security installed.
Interesting name for a PC...
Thanks
Don
Edited by: Don Williams on Aug 19, 2011 12:57 PM

SAP Crystal Reports 2011 - Product keycode

Dear all,
I have been requested to install SAP Crystal Reports 2011 to use it as a reporting tool for our SAP ERP 6.0.
However, I got stuck when the installation program asks me for the "Product Keycode". Does anybody know if there is a temporary product keycode so we can evaluate this product before purchasing it?If so, where is it?
Once SAP Crystal Reports 2011 is successfully installed, do we need to install anything else in order to set up the connection between SAP Crystal Reports 2011 and SAP ERP 6.0?
Thanks in advance,
Marc

Since someone on your site obtained CR 2011, they should also have a permanent keycode...
Failing that, the only way to get a 30 day temp eval keycode is from here;
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
But you will still have to go back to who ever obtained your current CR 2011 and ask them for a permanent keycode.
Re. Connection to SAP ERP 6.0. You're better off asking in the SAP Crystal Reports Database Connectivity|SAP Crystal Reports - Data Connectivity; forum rather than in this forum.
- Ludek

SAP Crystal Server 2011 installation problems on VM Ware

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