SAP GUI 7.2 Crashing after server selection

Hi everyone,
I'm having an issue with one of our users. It has been working fine before. Windows 7 32bit. Whenever she selects a server to log in to it just closes out SAPGUI. I have tried reinstalling, updating to the latest patchlevel and removing everything SAP related off the machine. This is only happening to one user. After figuring out how to make logon traces I've been trying to figure out the logs. One log that caught my eye was GUIDLLEN.trc.
SAP AG, Trace File ******************************
Main trace mode: Error, Warning, Developer Notes and additional data
Program:      C:\Program Files\SAP\FrontEnd\sapgui\saplogon.exe
SAPPCTXT CALL: SapPcTxtLoad(path: NULL, prj: GUIDLL lang: EN, trc = 3, errmode = 0)
Path changed from >(null)< to >C:\Program Files\SAP\FrontEnd\SAPGUI\lang<
HEADER: key: SAPPCTXTHEADER_
        fileformat: 2
        release: 7200
        project: GUIDLL
        language: EN
        codepage: 1100
        timestamp: 24.08.2011-15:54
        timestamp: OK
ENTRY : >DETAILED_ERR_DESCRIPTION< >0128< >Do you want to see the detailed error description?\n<
ENTRY : >GUI_ERR:RECREAD< >0128< >Cannot read from playback file.\n[rc: %d records: %d]<
ENTRY : >GUI_ERR_ANSWRITE1< >0128< >Cannot write response file (Position 1).\n[rc: %d]<
ENTRY : >GUI_ERR_ANSWRITE2< >0128< >Cannot write response file (Position 2).\n[rc: %d]<
ENTRY : >GUI_ERR_ANSWRITE3< >0128< >Cannot write response file (Position 3).\n [rc: %d]<
ENTRY : >GUI_ERR_CLIENTEXEC< >0128< >'%s'\ncould not be started (rc=%d):\n%s<
ENTRY : >GUI_ERR_COMPRESS< >0128< >Compression error [rc = %d]- program will be terminated\n<
ENTRY : >GUI_ERR_DECOMPRESS_SEND< >0128< >Decompression error (sending) - program will be terminated.\n[CsDecompr: %d]<
ENTRY : >GUI_ERR_EYECATCH1< >0130< >%s has an invalid file format.\n\nThis file has been recorded with an SAP GUI<
ENTRY : >GUI_ERR_EYECATCH2< >0130< > older than 3.1G\nor is not a play file at all.\nUse only files recorded<
ENTRY : >GUI_ERR_EYECATCH3< >0130< > with SAP GUI 3.1G or higher for replay\nwith this SAP GUI.<
ENTRY : >GUI_ERR_FILEWRITE< >0128< >Cannot write %sfile '%s'<
ENTRY : >GUI_ERR_FOPEN< >0128< >Cannot open %sfile '%s'<
ENTRY : >GUI_ERR_INVAL_MSG_VERS< >0128< >Installation problem. Invalid message version.\nSession will be canceled<
ENTRY : >GUI_ERR_LB_ADDITIONAL< >0128< >Additional error information:\n\n%s<
ENTRY : >GUI_ERR_LB_GENERAL< >0128< >Logon balancing error %d:\n\n%s<
ENTRY : >GUI_ERR_LB_INITIALIZATION< >0128< >Logon balancing: initialization error (rc=%d)<
ENTRY : >GUI_ERR_LB_MSG_SERVER< >0128< >Logon balancing error %d: Cannot connect to message server (rc=%d)\nDo you want to see detailed error information?<
ENTRY : >GUI_ERR_LB_MSG_SERVER_CONNECT< >0128< >Logon balancing error %d; could not connect to message server (rc=%d)\n<
ENTRY : >GUI_ERR_LB_NO_ADDITIONAL< >0128< >No additional error information available<
ENTRY : >GUI_ERR_LB_PARSER< >0128< >Logon balancing: parser error in '%s'<
ENTRY : >GUI_ERR_LB_SAPROUTER< >0128< >Logon balancing error %d: Set SAProuter failed (rc=%d)<
ENTRY : >GUI_ERR_LB_TIMEOUT< >0128< >Logon balancing error %d: Set timeout failed (rc=%d)<
ENTRY : >GUI_ERR_LB_UNKNOWN_WO_STR< >0128< >Error in logon balancing routine (rc=%d, err=%d)<
ENTRY : >GUI_ERR_LB_UNKNOWN_W_STR< >0128< >Error in logon balancing routine (rc=%d, err=%d):\n\n%s<
ENTRY : >GUI_ERR_OPTION< >0128< >Invalid playback/record option<
ENTRY : >GUI_ERR_OVERHEAD< >0128< >Error/Info in protocol OVERHEAD<
ENTRY : >GUI_ERR_RECREAD< >0128< >Cannot read from playback file.\n[rc: %d records: %d]<
ENTRY : >GUI_ERR_RECWRITE1< >0128< >Cannot write to record file (Position 1)\n[rc: %d]<
ENTRY : >GUI_ERR_RECWRITE2< >0128< >Cannot write to record file (Position 2)\n[rc: %d]<
ENTRY : >GUI_R2_ACCESS< >0128< >R/2 systems are no longer supported<
ENTRY : >NO_DETAILED_DESCRIPTION< >0128< >No additional error information available<
ENTRY : >NO_DETAILED_DESCRIPTION2< >0128< >No additional error information available<
ENTRY : >NUM_RECORDS< >0128< >Number of records %d<
ENTRY : >SYS_MESSAGE< >0128< >SAP System Message:\n%s<
ENTRY : >GUI_ERR_ALLOCATE_MEMORY< >0128< >Memory allocation failed<
ENTRY : >GUI_ERR_DECOMPRESS_RECV< >0128< >Decompression error (receiving) - Program will be terminated<
ENTRY : >GUI_ERR_LOGREADING< >0128< >Failed to read log file<
ENTRY : >GUI_ERR_NETWORK_LOST< >0128< >Network connection for session was closed<
File EOF detected
Shortcut keys existing in the texts ...
Shortcut key generation ...
CALL: SapPcTxtLoad returns ok (tid 01D128B8)
Any idea on why this is doing that? I would rather not reinstall the OS on the machine.

Hello Jun,
You may be lucky if it installs. By the time Windows 7 came out SAP had de-supported SAP GUI 7.20. The SAPSetup.exe release may not be able to recognize any recently updated Microsoft OS DLLs necessary for installation.
However, I would recommend you check the services file to ensure the necessary ports are correct and that either your local firewall or network firewall isn't blocking any of these ports. This should clear up the error: "Cannot connect to message server".
I can also see there is a permission issue with open, write read with %sfile. Can you ensure this has administrator permission's or permitted to do these activities.
Cheers,
Dan Mead

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