SAP-ISU-CRM

Hi All,
I am working in CRM-ISU projects...Kindly let me know any requirements are there in your organisation. I want to apply...
My contact details are there at my business card.
Regards,
Shiv Kumar
Edited by: Shiva Kumar on May 5, 2008 4:47 PM

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

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Billing view in SAP ISU CRM - Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Billing details in SAP ISU CRM : Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Sap ISU and CRM

We are implementing SAP ISU with Billing and Invoicing, next step would be the implementation of CRM for Utilities. In a part we are using the installation guide of Best Practices for Water Utilities, which presuppose the implementation of CRM. My question is the following: is it possible to do the implementation of billing and invoicing in ERP and afterwards move the billing and invoicing to CRM, without any big efforts?
Thanks in advance
Maja

Maja,
The IS-U billing engine sits in the SAP for Utilities system. Today, there is not such a thing in the CRM system you can use to do the same. Same it is for invoicing, bill print etc. not to speak of FI-CA. You can't even replicate these objects to CRM.
The Water Template is not referring to such a thing. It is only levelling he way to a replication the standard objects, such as, business partner, from the ERP system to the CRM system.
I hope this answers your question.
Kind regards,
Fritz

Replication of CRM payment in SAP ISU

Hi Gurus,
I have a requirement where we need to accept the payment through CRM 7.0 and the same payment should update in SAP FICA through BAPI.
ISU has already implemented at client side now CRM is going to be implemented.
Currently client is updating payment through BDC with the transaction FP25(Cheque Lot)
What setting we require for the same?
Valuable thoughts will be appreciated..
Regards
Kumar

Hi Bill,
Thanks for the instant reply.I am totally agree with you that for posting a payment through CRM 7.0 is a standard functionality for card and other payment except cash and we are not substituting it with cash desk.
Here the requirement is like that the persons who are collecting the payment in the form of cash and cheque at receiving centers are not the employees of the client, they are outsource employees so we can't give them cash desk screen because of some reasons.
So what we think to create one own CRM payment screen and accept the payment from the same and through BAPI upload the same payment in SAP ISU by calling the program of FP25(Cheque Lot)
Please correct me if I am wrong.
Reagards
Kumar

Trigger alert modeler CRM IC based on SAP ISU information

Hi experts,
My current client will start a trial with smart meters shortly. These meters will be registered in SAP ISU as devices with a specially reserved device type.
Device type is not replicated to CRM, but the call center wishes to receive an alert in IC alert modeler if a customer has a smart meter placed.
My questions:
- Is it possible to trigger an alert based on information in another system?
- If so, what would be the best approach (with rough indication of effort involved)?
- How can this custom made check be used within the alert modeler?
Alternatively, we could create a special marketing attribute for these customers, but standard SAP cannot use marketing attributes assigned to a Business Partner either. So the question how to integrate custom check within alert modeler remains relevant for this scenario as well.
Thank you in advance for your help.
Regards,
Jeroen
PS Feel free to contact me if more information is needed!

solved

SAP-ISU on CRM 5.0

HI experts
We are currently running CRM 5.0 Now we plan to implement SAP-ISU.Can we implement the same on existing CRM system or we have to go for separate system.
please suggest links to down load the Installation guides and medai for ISU and documents related to ISU
Points are rewarded
Regards
Kumar

grosso.d79 wrote:
Dear all, i write becasue I need some explanation about WEBUI and SAPGUI on CRM 7.0, because i've no experience on that.
> Is it true that doesn't exist SAPGUI on CRM 7 ?
> I've the following doubts.
> I'm going to update my CRM 5.0 to 7.0 and I've a lot of custom development that needs SAP GUI: custom report, module pool, function module. What happen to them on CRM 7.0 ? I have to use WEBUI or can I continue with the old SAP GUI ?
> And another thing: the following transaction can be used on CRM 7.0 ?
>
> CRM_MKTPL - Market planner
> CRMD_PROF_CHAR - Segment Builder
> SE37, SE38, SE80 to change program/data dictionary.
>
> At the end...I'm intersted to know if there is the possibility to continue with SAP GUI and to ignore the new WEB UI.
> Thank you in advance
>
> Davide
Davide,
Gui would continue to be there for back end stuff. Tables (SE11) you would still continue to display, maintain. Creation of function module (SE37), report programs (SE38), lots of basis adminstration stuff, batch job scheduling and such stuff would still be done though SAP GUI.
Though SAP is trying to move many things to UI - such instead of EEWB, most of the functionality can be achieved through new AET.
CRM_MKTPL --- not suported, it will give you error message 'SAP GUI transaction CRM_MKTPL is no longer supported; use CRM WebClient UI'
CRMD_PROF_CHAR - you can still open this in CRM 7.0
CRMD_ORDER - you can still open this in CRM 7.0
Mostly marketing related developments (including TPM) will be taken care of by Web UI as this is newly developed area with lots of enhancements coming up - and GUI use would be reduced day by day even for configurations going forward.
Important is - for almost everything that is done in older versions - there is something in CRM 7.0 that you can use to do that in a better way, so not to worry.
Best Luck!
Thanks,
Rohit

SAP ISU BP Contact - CRM Activity - CRM IC Interaction record

Hi All -
I have a cookbook which talks about migrating SAP ISU BP Contacts into CRM Activity.
Now, my question is if I do this, will this show up as a interaction record against the customer in the IC WebClient in CRM?
We are considering a design where billing supervisors will enter a BP Contact in ISU when customers directly call them about a bill. Later, if this customer calls the Cust Service Rep, we want this interaction to be visible to the CSR who will only use the CRM Webclient.
So, I guess indirectly my question is,
"Is a CRM Activity the same as an CRM WebClient Interaction record"?
or
"Is a CRM WebClient Interaction record a type of CRM Activity"?
Thanks in advance for taking your time to answer this.
Regards,
Pradhip.S

Hello Pradhip,
the CRM IC Interaction Record is technically a CRM Activity with a certain transaction type. You can configure the replication of IS-U Contacts that the created activity is shown in the Interaction Center as Interaction Record. So you will be able to see the IS-U Contacts created in ERP - for example within a Front Office Process - in CRM as replicated Interaction Records.
Kind regards,
Christian

Hardware Spec for SAP ISU 6 + CRM IDES 7

Hi,
What would be a recommended hardware spec required to run SAP ISU 6 + CRM IDES 7 with atmost 4-5 concurrent users?
I plan to implement it using CentOS & SAP MAXDB.
Thanks & Regards,
Sumith

Hi,
As the concurrent users seem to be less, you only need to ensure disk space (for an ERP and CRM IDES you would need atleast 600-700GB) along with appropriate page file size of approx 120-140GB.
As for CPU/RAM: a 2 CPU/8Cores (Intel/AMD 2.08GHz) with 32GB RAM should do well enough.
However, if you plan to do the setup for productive environment please use the SAP Quick Sizer tool.
Regards,
Srikishan

CRM Middleware -XI-SAP-ISU

Hi all,
1) In connecting between SAP-ISU and SAP-CRM we have CRM Middleware. People are having second thought that it can be done by XI bcz of volume of data from SAP-ISU to SAP-CRM
Can anybody suggest me which one we can suggest?
2) In connecting with telephone system to CRM they have already some in built mechanism to connect with CRM , now they are having second thought that we can use XI between
Can anybody suggest me which one we can suggest?

Hi venu,
I hope the following documents ll be useful to u.
For XI
http://help.sap.com/saphelp_nw04/helpdata/en/e3/e60138fede083de10000009b38f8cf/frameset.htm
BW WITH SD, FI, CRM:
http://help.sap.com/bp_biv235/BI_EN/html/bw.htm
CRM to BW extraction:
http://help.sap.com/bp_biv135/html/bw.htm
http://help.sap.com/bp_biv135/html/BW/SalesAnalysis.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/bp_biv235/BI_EN/html/bw.htm
http://help.sap.com/saphelp_nw04/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
check threads for possible 'error' happened
CRM Data source issue with Delta Load( For BW Gurus only)
Re: Activities : 0CRM_SALES_ACT_1
Re: CRM Service Contracts : no records with 0CRM_SRV_CONTRACT_H
Hope it helps...let me know
Regards,
R.Ravi

SAP ISU UCES - Utility Customer E-services

Hi Folks,
We are using CRM IC Webclient and UCES for a SAP ISU and CRM implementation for a utility company. I have following queries to start with.
1. I understand that UCES works on Java/JSP and can work standalone as well as via EP. Please share documentation as to how to get UCES up and running in both scenarios.
2. There are certain things which can be done via CRM IC Webclient as well e.g Move-in and Move-out. How would this be different from UCES apart from the fact that it is being created by the customer service agent in the former and by the customer in the later.
3. Is there a cookbook for development/configuration for UCES ? If so please share.
Thanks ahead,
Regards,
Yuvaraj

Hi,
Good day experts,
iam working on variant programming which is EA88 T.CODE. I've created YAVGCONS variant for avg.consumption which is ISU_YAVGCONS But it goes to short dump. thats why i've created another ISU_YAVGCONS1 For ea00 t.code. when iam execute the ea00 t.code which is under Debug mode. New function module is not triggering? Why? and can i delete old one or else anything i hve to do?
Plz give me solution
regards,
kk

Process type not determined during ISU - CRM Contract replication

Hello Experts,
Process type is not getting determined during the ISU -> CRM contract replication.I could see that all configs are in place.
Please could you suggest what could have impacted this.
Regards,
Ravi

Hi, Nikhil
Do you read this document?
service.sap.com
/utilities
SAP for Utilities - Product Information
Cookbooks&Guidelines
IS-U/CRM Contract Integration
Denis.

ISU- CRM Contract Integartion

I want to replicate ECC 6.0 Contracts in CRM 7.0 as Contract items.
I found ISU/CRM Contract integration Cookbook but that just explains replication in the direction CRM -> ISU, however i want it to work from ISU -> CRM.
Can anyone please help me with that? or let me know any useful document that i could refer to achieve my task.
I will highly appriciate any help.
Regards,
Nasreen Shayeq

hi,
Please, goto service.sap.com - > /utilities - > SAP for Utilities - Product Information -> SAP CRM for Utilities -> Cookbooks&Guidelines -> IS-U/CRM Contract Integration
Hope it's help,
Regards,
Denis.

ISU-CRM Doccuments

Hi ,
I m working on ISU-CRM support project..can any one provide me links to ISU-CRM doccuments .
Thanks & Regards,
Ravi kumar

Hi Ravi,
For IS-U:
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dce68eafc11d18a030000e829fbbd/frameset.htm
For CRM:
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
I recomend you to search for "IS-U Cookbook" on Service Marketplace documentation.
Best Regards,
Artur Moreira

Logical database in SAP-ISU system

Hello,
Does any1 knows the LDB available in SAP ISU system. I am searching for LDB (or table join) which containes tables like FKKVKP, EVER, EANL , EVBS & ADRC.
Regards,
Abhijeet

Hello,
Does any1 knows the LDB available in SAP ISU system. I am searching for LDB (or table join) which containes tables like FKKVKP, EVER, EANL , EVBS & ADRC.
Regards,
Abhijeet

SAP-ISU-CRM

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