SAP ISU - Work Management

Hi Experts, Could you please share standard SAP documents/materials for 'SAP ISU - Work Management'.
Thanks in advance.
Regards,
Shailesh

hi,
please look into this link
http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm
hope this helps.
cheers,
Rakesh..

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Sap isu device management

Hello experts,
Kindly expain how to create the master data in sap isu device management. as i am using oracle base software and now i want convert it to SAP ISU DEVICE MANAGEMENT, so firstly i have to create master data then interface program.
am i right? kindly clear it and tell me about interface program also. if you have useful data about this kindly provide.
Regards.
Ankur

Hi jairaj,
Pls go through the link,
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc54beafc11d18a030000e829fbbd/frameset.htm
http://www.geocities.com/rmtiwari/Resources/Training/SAP_ISU/SAP_IS-U_Overview.html
http://www.sap.com/usa/industries/utilities/index.epx
Regards,
Hareesha k
Reward for helpfull answer

SAP SYCLO Work Manager 6.1 Blueprint

Hi Friends,
I am new to syclo, going to implement syclo agentry wm 6.1 for our client in coming days.
can anybody give me the tips to create business blueprint template on sap syclo agentry work manager 6.1.
Tips on requirement gathering also appreciate.
Thanks
Rag
Tags edited by: Michael Appleby

Looks at some documents posted in http://scn.sap.com/docs/DOC-55878
and http://scn.sap.com/docs/DOC-54054 related to methodology and process for Agentry mobile application development .
Thanks
Manju

Tools for SAP development work management?

Hi fellow SAP developers!
As you know, in a big software company the management of development work can be a challenge. Everyone should be able to see quickly who is doing what, who is available for new work, how did some old requests get solved and where is their documentation. We are talking about more than just some simple ticket management system here. It would be a central repository and work management tool for years to come.
I am interested to hear some suggestions for good tools that can be used for development work management in SAP world.
- It should be a tool where development requests can be input, reviewed, approved, documented and stored.
- It should support storing attachments
- It should support a project structure, under which the development items are created.
- It should be searchable and have different views to the development requests (for example by project, request raiser, developer, status etc.)
- It should have some kind of approval system or workflow.
- It should also support email notifications when the status or person assignment changes.
- It should run on large corporate network (accessible in intranet, perhaps via browser).
- A nice bonus would be a mobile client access for urgent cases
I'm keen to hear any proposals, even if not all the points in the wishlist are fullfilled
I'm interested to hear any comments on your exeperiences on various work management tools. What worked and what not?

Well, a SAP based product would be efficient as it is integrated and there would be no need for additional licenses etc.
I have to investigate the Solution manager offerings more, if that indeed could handle this task. Have you got any further information or experience?
Rally sounds interesting as well! Are there any other tools like that, proven good in SAP development?
For simply using Abap workbench, I'm afraid that is not good enough for what I'm after. How would you manage for example work queues, project based issue views and extensive solution documentation with it? And everything would have to be searchable and visible for also for non-technical managers who do not log in to SAP.

SAP -ISU-DEVICE MANAGEMENT-ABAP LINK METER

Hi,
Basically i am a ABAP Consultant,recently i have been assinged to IS-Utilities Project,i wanted to know the what are the things i have to know/study for the understanding of the ISU and ABAP and where i will get the material for IS-Utilities specially in the ABAP and Fuctional and ISU integration Prospective
you will be greatfull for giving suggetion/link
Thanks

Hi jairaj,
Pls go through the link,
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc54beafc11d18a030000e829fbbd/frameset.htm
http://www.geocities.com/rmtiwari/Resources/Training/SAP_ISU/SAP_IS-U_Overview.html
http://www.sap.com/usa/industries/utilities/index.epx
Regards,
Hareesha k
Reward for helpfull answer

SAP -ISU-DEVICE MANAGEMENT-MM LINK MATERIAL

Hi,
Basically i am a MM Consultant,recently i have been assinged to IS-Utilities Project,i wanted to know the what are the things i have to know/study for the understanding of the ISU and MM and where i will get the material for IS-Utilities specially in the MM and ISU integration Prospective
you will be greatfull for giving suggetion/link
Thanks
jairaj mahaling

Hi jairaj,
Pls go through the link,
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc54beafc11d18a030000e829fbbd/frameset.htm
http://www.geocities.com/rmtiwari/Resources/Training/SAP_ISU/SAP_IS-U_Overview.html
http://www.sap.com/usa/industries/utilities/index.epx
Regards,
Hareesha k
Reward for helpfull answer

SAP ISU Career Ladder

Hi Seniors/ Experts
I am currently working as a resource in SAP ISU in a Production Support project for a Utility company in UK in Device Management Module for Capgemini.
Let me start from the beggining.
I Got tagged into SAP ISU Project, trained on all modules of ISU ( very tiring training 9.30am to 6pm ).
Initially ,I just got a small idea of what SAP ISU is ..then I was tagged to the support project and start working in Device Management Team from Nov 2012.
What we do in the Project ? We receive Tickets ( Incidents ) in a tool called Service-now where we have to analyse the issue in SAP system and resolve it according to technical and functional skills which one have .Initially ,I was very much confused of Tcodes and how to resolve these tickets . i worked with my senior.He guided me a lot in them. Mostly we face Standard ISU Errors Data issues while trying to Bill the Account ,So we analyse them and solve them. Sometimes we also get device timeslice errors. Thus, we mostly use Standard Fucntion modules to enter reads and bill the account .So I have got a zist on Satndard Tables & Fm's related to SAP ISU Dm module.Also, I have little idea on move-in move-out tables.
We have been resolving the same issues since 1.5 yrs and there is nothing much to learn in
Its just 1.5 yrs I am in this project .So , my Total Exp = 2.5 yrs.
My Question :
Please explain me how shall I grow in SAP ISU market as Device Managment Consultant.
Explain me All :
How shall I grow as a technical consultant in SAP ISU , as a Fucntional consultant or as a Techno-fucntional ?
I have heard that SAP ISU is a Techno-fucntional module, Is it true ? does every SAP ISU resource must know technical as well as functional knowledge ?
If not , How to grow career only as SAP ISU Functional ?
According to my analysis , I am both technical and fucntional ...OR none of them Feels as if I know nothing.Please guide me on what to pursue in SAP ISU Device maangement as I can see my seniors are both technical and functional, I always get scarred of them When I compare myself to them
In Short , Please explain what is the Career Ladder in SAP ISU Device management .
Enough !! I have written so much

Hi Chiranjib ,
You are right .SAP IS-U module is a techno-functional module and it is required to everybody to learn both technical as well as functional .In support project ,You can learn the full functionality and can check end to end solution for that process .Try to know all the T code and tables for IS-U module .ISU master data is very important .UK industry is very complex compare to other country.
Thanks ,
Pankaj

Work Manager 6.1 Sizing Guide Query

Hi,
Looking at the official Work Manager 6.1 sizing guide and comparing it to the Work Manager 6.0 guide and it seems there has been a large jump in the suggested hardware for SMP.
I understand the WM6.0 runs on SMP 2.3 and WM6.1 is on SMP 3.0, but I'm surprised that the difference seems so large.
E.g. For a medium landscape with 1000 syncs/hour:
Work Manager / SMP
SMP SAPS (suggested)
Work Manager 6.0
2,000
Work Manager 6.1
55,500
Could someone clarify why this would be?
Thanks,
Stephen

The Sizing Document has been updated for the SMP Server and appear to be much more reasonable.
The SAP ABAP & DB Server recommondations are still the same and don't seem right.
E.g
Large Data Volume & 2000 syncs/hr
SAP DB Server - 393,500 SAPS
SAP ABAP Server - 127,500 SAPS
From the Sizing benchmarks an IBM Server with 271,080 SAPS has 8 Processors / 120 Cores / 1TB of RAM
Cheers,
Stephen

Oracle Meter Data Management Integration with SAP ISU

Hello Everyone,
I am aware of the fact that Oracle has released a Media pack for the subject integration as discussed here and that media pack works only for SAP ERP 6.0 EHP 5 with ISU_AMI_2.
We have got OU MDM Release 2.1 Media Pack v4 and SAP ERP 6.0 EHP 4 with ISU_AMI_1 and hence Adapter in MDM won't help to achieve integration with SAP as our SAP EHP is lower than what is required for the MDM adapter. We have got SAP PI which would help the SAP End in the integration.
What are the possible work-around(s) to achieve the integration between Oracle MDM and SAP ISU without using the Media Pack/Adapter?
How does MDM exposes its services (inbound/outbound) to be consumed/triggered by External systems (i.e. SAP ISU)?
List of Services (inbound/outbound) exposed by Oracle MDM for integration?
Your time and help is much appreciated.
Regards,
Adil Khalil

Did you find the document Oracle Utilities Customer Care and Billing - Meter Data Management Integration Implementation Guide?
I searched on eDelivery and Oracle Support, but cannot find the document.

Required steps to add standard SAP field to Work Manager 6.0

Dear Agentry experts,
I need some help on how to add standard SAP backend fields to the Work Manager 6.0 application. The application is freshly setup and not yet customized apart from filters, so we are also new to develop it.
Specifically we want to add fields QMTXT and QMCOD from Notification Header. We have checked and the fields are activated in the backend configuration, so I hope there are no changes required to the backend. However, when checking the data in the ATE, the fields are currently not added / available in the Notification Collection.
I have searched this forum and found several pointers, but they deal with adding a full new field, and I want to keep changes limited. Can you please advise what specific steps I need to do on the Agentry / Eclipse side to close the gap between SAP backend and the Notification Collection. (I know how to add the fields to the UI if they are in the collection). Do we need to create custom Java Classes? Can I solve this by just Agentry configuration?
Thank you very much for your kind advice!

Look at the attachment, diagram depicts a data flow across the systems. You have to extend Java code for the object your trying to enhance and plus you have to make necessary changes on Agentry side as well.
if you have access to Service Market place , check out SAP-WM-6.0-EnhancementsGuide.pdf document under Work Manager 6.0 documentation which describes the steps involved in enhancing application.
Alternatively you can also check this blog Syclo Customization Extension-First Steps.
Syclo Customization Extension-First Steps
Thanks
Manju.

Adding a new screen on SAP Work Manager 6.0

Hi All;
I'm working on customising the SAP Work Manager 6.0 application. One of the things that I have to do is add a new screen "Pool Management". I have been trying to achieve this via the Agentry Editor 3.7.2 with no luck. So the first thing that I did was to copy an existing screen, for example the TimesheetView screen set, hoping that there would be a duplicate screen similar to this, but this doesn't seem to be adding the duplicate screen when I test via the Agentry WPF client. Please kindly advise how I would go ahead with a requirement like this. Please see image below for the screen addition that I am working on. I would really appreciate your help in going about with this!
Much appreciated!
Sizo Ndlovu

Sizo,
Steve is correct. Examine the main screenset. Choose the platform, then copy an existing screen or add a new one. Modify it as needed. It will now display as a new tab on the client.
Jason Latko - Senior Product Developer at SAP

Integrated google Map on SAP Work Manager 6.0

Hi
I am new in agentry and worked on SAP Work Manager App. I want to put customized map in Agentry and show some workorder on that map.
Can anyone give me any suggestion regarding it.
Thanks
Mohit Tyagi

Hi
Can any one help me for putting map on SAPWM 6.0 . and i am working on SMP 2.3.So please give me suggestion how can i achieve this problem. and is it possible to put map on SAPWM 6.0 without integration any API?
Thanks
Mohit Tyagi

Book For SAP SYCLO Agentry Work Manager 6.0

Hi Expert's,
Can any one suggest me the book for SAP SYCLO Agentry Work Manager 6.0 , Which covers End-To-End Implementation methodology?
Answer appreciates.
Thanks
Rag
Tags edited by: Michael Appleby

Moved to SAP for Mobile. Application related, not SMP.
Regards, Mike (Moderator)
SAP Customer Experience Group - CEG

Notification Assignment Type Issue - SAP Work Manager 6.0

Hello Experts,
We are not able to download notifications on the device for header level work center that is assignment type = 5.
We have done the below configuration.
- added the user parameter for work center in user profile.
- changed assignment type to 5 in Notification MDO.
Same configuration is working properly in case of work orders only change is assignment type set to 8 and changed in client global value Wo.AssignmentType to 8.
There is no configuration guide available which explains notification assignment types in SAP Work Manager 6.0.
Any help would be appreciated.
Regards,
Abhishek
Tags edited by: Michael Appleby

Hi,
In the notification MDO data filter, you also need to add a filter to the WORK_CNTR field. It should be user parameter type, with value "VAP".
Also, from memory, I had to disable some other filters that were set out of the box. These were filtering out my data.
Hope that helps
Michael

Android Screensets - SAP Work Manager 6.0

Hello Experts,
We have imported Agentry applications in eclipse agentry editor using Agentry.ini file, which points to work manager and meter management app but we are not able to find android screen sets in these applications.
We are able to see Windows and Ipad/Iphone screen sets in Agentry modules but no where we can see android screen sets.
Here I’m attaching screenshots of Agentry application for your reference.
Requirement is to support SAP Work Manager app on android platfrom and able to customize this app.
Regards,
Abhishek Wajge

You won't see separate android screen sets. Android platform basically uses iOS screen sets. Depending on whether your using android smartphone or tablet , application uses iphone or ipad screens accordingly. All these settings are maintained in Screensets,ini file.
I hope it answers your quesiton.
Thanks
Manju Mobility - RIG

SAP ISU - Work Management

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