SAP Jam Integration With SAP Cloud For Customer

Hi Experts,
Can anyone have idea about how we can integrate the SAP JAM with SAP Cloud For Customer .
Any document or any guide please share with me.
Appreciate your help.
Many Thanks,
Mithun

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

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SAP JAM integration with Cloud for Customer

I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
Token Service certificate for your SAPJam company."
Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

SAP Jam Integration with Cloud For Customer error

Hello Experts,
We are integrating SAP Jam with Cloud for Customer tenant. We have followed the instructions that are mentioned in 1311 guide for SAP Jam integration.
But right now we are getting an error on SAP FEED work center and Account View.
Error that we are getting is as follows:
You are not authorized to access /c/C0000209652T.com/widget/v1/feed?wid=1&auth=single_use_token&skin=gr&faces=true&type=follows&num_items=30&avatar=true&live_update=true&mobile=false&post_mode=inline&reply_mode=inline&single_use_token=&locale=en
Kindly help us understand the mistake or step that we might have skipped.
Thanks & Regards,
Chandan Bankar

My example in the document deals with User ID as key_identifier.
ie., we need a unique key which is common to both servers so that we can identify accounts. This is done through assertion attribute exchange.
For eg, if I have an account with userID vatsav in C4C, then I must have an account with same userID in JAM (or vice versa) provided I set UserID for "Account Name Origin" in Step 10.
Doing this way, I am telling JAM that I am using UserID as an assertion attribute which identifies both my accounts in C4c and JAM without any problem. When you login into C4C using vatsav as UserID, it automatically searches feeds for same userID in JAM and displays them in Mashup.
It's a big concept actually. Implementation's already done by SAP.
Hope, I am clear.

SAP CRM integration with SAP R/3 using Xi

Hi All,
I am planning to us SAP XI to integrate PEOPLESOFT SYTEM TO SAP CRM .
This is the Scenario
                 File adaptor     xif adaptor
Peoplesoft----->     XI      --->    sap crm.
1)Is this the best practice to integrate PEOPLESOFT SYTEM   and SAP CRM using XI?
2) Please comment how and with best option to integrate and also comment on cost factor ?.
Please Help me.....
Thanks and Regards,
chandra.kotha

<i>1)Is this the best practice to integrate PEOPLESOFT SYTEM and SAP CRM using XI?</i>
It is not, but it is cost effective.
<i>2) Please comment how and with best option to integrate and also comment on cost factor ?.</i>
iWay has an PeopleSoft adapter, but you need to buy the license (not sure how much it costs, some adapters were charged based on the data volume and some were charged straight per adapter depends how you negotiate).
https://service.sap.com/~sapidb/011000358700009396312004E/index.htm#PeopleSoft
regards
Shravan

JAM Integration with ByD

Hi Everyone
I am trying to Create an Integration between JAM & ByD by following Blog Enabling SAP JAM integration with Cloud for Customer .
For some reasons I am not able to go Pass step 2 which is "OAuth Clients" as I can't see it on my screen. I am using IE 11. I have attached the Image here.
Please any Suggestions.
Kind Regards
Asad

Hi Guys
Yes Christian Happel I have created my Account on a free edition I got link on web. we haven't bought the JAM from SAP yet.
Actually I wanted to try creating integration with ByD and wasn't aware that should have to buy it first. (I should have guessed it that nothing is free from SAP ).
Will ask my boss to buy it.
Thanks for your time and help Guys.
Thanks Sri as well.
Regards
Asad

Integration of Oracle and Snap Engage with SAP Cloud for Customer

Hello,
We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
Is it possible to do it using custom APIs without engagement of any middleware system?
Thanks,
Shikha

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

CTI Integration with SAP Cloud for Customer

HI,
Can some one help me how to connect cti with sap cloud for customer.

Hey Achyut,
Cloud for Customer supports CTI and their is an official document for the same as well.
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000101184&_SCENARIO=01100035870000000202&_OBJECT=011000358…
You can find related docs on service.sap.com/cloud4customer
Thanks,
Ravi

PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
Customer Contact Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
We are trying to build some prototypes for this, however, due to connectivity errors/issues, unable to proceed.
I'm looking for information on:
> What certificates precisely are needed on both Cloud & OnPrem systems?
> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
> Any use case if available from anyone which can demo integration between Cloud solution & ECC/CRM OnPremise solution.
I'd really appreciate responses on this.
Many Thanks
Ankur

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

SAP Cloud For Customer and Gmail Integration

Hi Experts,
Is it possible to integration SAP cloud for customer with Gmail ?
Please share your valuable thoughts on this post.
Many Thanks
Mithun

Hi Mithun,
There is no Add-In for Gmail as we have for Outlook and Lotus Notes in the current release of the system.
You can only integrate Gmail as you do for other email services:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/14/enabling-ios-push-notifications-on-cloud-for-customer
You can also integrate Gmail via IFTTT to enable iOS Push Notifications:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/02/guide-how-to-configure-workflow-to-send-email-notifications-and-create-tasks
Hope it helps.
Best Regards,
Cristiano

SAP HANA Cloud Portal : Configuration of HCP with Cloud For Customer

Hi Experts,
In our organization we have C4C system we have requirement to configuration with SAP HANA cloud Portal.
1) What are the steps require in Cloud For Customer?
2) What are the steps require to access the HANA Cloud Portal and Configure it?
3) How to integrate Cloud For Customer with HCP?
4) How to create Websites and Add the Widget for Tickets and Service request created from cloud for customer?
Any Documentation for this Cloud For Customer and HANA Cloud Portal Configuration please share with me.
Many Thanks,
Mithun

hi,
Please find below the avilable public information about Support site edition -
Support Site Overview : http://scn.sap.com/docs/DOC-50078
Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
CAC Admin guide - (search for configuring portal) - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf
Cloud Portal configuration guide - SAP Mobile Documents
Soon we will put all public guides in a central location.
Thanks,
Inbal

Tell us your story with SAP Cloud for Customer!

Check out the Bluefin story on their experiences with SAP Cloud for Customer below:
Bluefin Solutions was one of the earliest adopters of SAP Cloud for Customer which is used for lead and opportunity management. This presentation will share experiences and tips from a a rapid, agile implementation.

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

SAP Cloud For Customer : Integration of Service Request to CRM Issue

Hello Team,
We have CRM integration using HCI working for most of the standard objects running. But for "Service Request" we are not able to see replication initiating from C4C to CRM. We have setup the required Communication Arrangement and artifact on HCI. Ping test gives 405 error which is as expected. But when we save the new ticket replication to CRM is not initiated.
Kindly throw some light on this so as to understand why this replication is not initiated.
Please let me know if any configuration missing to replicate "Service Request" from C4C to CRM.
Thanks & Regards,
Mithun

Hi Ravi,
We are not getting any messages under "Business Communication Monitoring" and web service messages monitoring.
Can you please suggest me which are the all configuration/activities require in cloud for customer for "Service Request".
We have maintained the Transaction Type for "Service Request" in Code List Mapping too, however we are clueless where we have to maintain the "Item Category" for "Service Request" and map to which standard "Item Category" in cloud.
What is the initiate point to trigger the "Service Request" from C4C to CRM?
Many Thanks,
Mithun

How to - Extract data from Cloud For Customer into SAP HANA system

Hello Community,
I have a requirement for extracting the existing data from Cloud for Customer into separate SAP HANA Box.
Is it possible to achieve the same ? If yes, Please guide me for the same.
Awaiting quick response.
Regards
Kumar

Hi Kumar,
In addition to what Thierry mentioned you could also use the C4C integration via standard Operational Data Provisioning (ODP) interfaces. This integration was acutally built for SAP BW and allows you to access any C4C data sources. From my perspective you can also build upon that for a native SAP HANA integration. Please also have a look at this guide: How To... load SAP Business Suite data into SAP... | SAP HANA.
Besides that question let me also add the following: SAP Cloud for Customer already runs on SAP HANA since Nov. 2013. You may also use the powerful built-in analytics within C4C for analyzing data and any of your reporting demands. If your report should consider external data as well, you can combined the existing C4C data source with an external, so-called Cloud Data Source. More infomation is published in the C4C Analytics Guide: http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-3.pdf.
I hope this helps...
Best regards,
Sven

Training and certification for SAP cloud for customer

Hi,
I want to know if there are any professional training and certification available for SAP C4C.
Thanks

Hi Shweta,
yes there are professional Training for SAP C4C. For example following courses are advisable.
C4C50 SAP Cloud for Customer – Integration with On-premise SAP Solutions
C4C30 SAP Cloud Applications Studio
C4C10 SAP Cloud for Customer - Project Implementation No rating available
Goto Site: https://training.sap.com/shop/sap-search/scheduled-courses?q=c4c
At the Moment SAP finish the C4C Certification Program. So they say it will come in Q1/2015.
You can watch the Progress for the Cloud certification program on SCN in this post:
http://scn.sap.com/community/training-and-education/certification/blog/2014/12/18/exciting-upcoming-changes-for-sap-cloud-certification
I hope this Information helps you
Kind regards
Carola

SAP Jam Integration With SAP Cloud For Customer

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