SAP REX 3.2 - Delta for Alert messages are not sent to REX

Hi Experts,
I am facing issue in Alert notification for REX 3.2 application. Basically I run report /MAC/RSFM_ALERT_GEN and i populate the mandatory fileds, the alerts are sent to SMP, but the REX application does not receive automatically the alerts. The only way to see the alerts in the Application is to execute the initial sync. Is there any configuration/customizing step/table to maintain taht need to be done?
thanks and Regards
Pasquale

Hi Pasquale,
It could be that the alert is getting delayed before reaching the device. I would recommend that you send an alert and wait for a max 6 hours and cross check on the device to see if the Alert has reached. If this is the case then it could be a possible performance issue at the SUP that needs to be addressed with a PATCH.
Regards,
Harsha

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