SAP Support   Portal - Report a Product Error

I need to create a new message into SAP support portal. But I don't find my systems. Using the System Search window I find my customer and product into dropdown lists , but If I run a search with this criteria I don't have nobody as return system. Checking in data admnistration I find my systems with correct customer,  license and installation number.
Someone Known what can be happened?
Thanks in advance.
Corrado.

Hello there,
You could open a support message about the SAP Service Marketplace, and ask them to check the system information in the marketplace. The component would be XX-SER-SAPSMP-SYS.
If you don't manage to open support messages at all, you could call your Customer Interaction Center with the contact information you can see at note 560499.
Best regards,
Miguel Ariño
Edited by: Miguel Angel Arino Clarke on Mar 30, 2011 5:18 PM

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