Satellite A355-S6931 Low Sound - Volume Control wheel just spins

I've checked and tried everything I can find or know how to do to get enough volume and nothing works.  Everything is set to 100 %.  I use headphones (same ones I used with my 5 yo Toshiba).  Why does that wheel just spin with no change in volume and no stopping point either way?  I have to suspend my Netflix service as I have about 2% sound.  Satellite A355-S6931 - 6 weeks old now.

It might as well be broken as it affects absolutely NOTHING no matter how far or how long I turn it in either direction.
I expect this computer to deliver an acceptable degree of sound.  I have some hearing loss and use headphones exclusively which have their own volume control.  My 6 year old Toshiba laptop would blast my eardrums out with volume if I wasn't careful to keep all controls from the max.  Granted, I paid more than double as much for the computer back then and got Win XP-Prof besides.  I wasn't looking for a "cheap" computer but expected comparable quality to my former Toshiba, in spite of being stuck with Vista.  I could do without MANY of the bells and whistles this thing has for some acceptable SOUND.  Seems like a basic provision. 
Can I get the sound card replaced for something better?
What about the adapters that sell for about $10 on eBay?
BTW -- the Toshiba DVD Player won't work at all.  Using Window Media Player shows the DVD but the sound is totally inaudible.  I've had to suspend my Netflix service.

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