Satellite L500 - black screen after manual or auto restart

Hi everyone,
This has frustrated me for three weeks but I have only just realised it is associated with restart either manual or software requested.
My 6 week old L500 laptop refuses to do other than display lights for indiactors on front - no light on keyboard, no screen, fan running but no disk activity I can hear.
I have somehow managed to break through on three occasions by forcing shut down using the power on/off hold down, removing battery waiting and then starting up.
Earlier today it decided to restart under this method and I was able to quickly jump in and dump my Libraries and outlook.pst to an external hard drive cause my business runs off it.
Anyone know a solution to this problem?
This is the first Toshiba I have ever owned and it's really frustrating to have to fire up this 4 year old Acer to find a solution to my problem.
Maybe the problem is Windows 7 but can't find my way through that place to an answer.
Anyone, please???

Hi
You mean the L500 does not boot anymore?
The workaround removing the battery and ac adaptor doesnt help anymore?
Hmm usually this should not happen sometimes the notebook could hang somewhere during the stand by or hibernation and the mentioned workaround could be a option to wake up the unit
Its hard to say whats going wrong here possibly its hardware related issue
So maybe it would be the best get in contact with an local ASP the warranty should be valid and I think everything should be done for free

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Hi to all,
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Hi,
I just bought my computer 1 week ago. It??s a notebook A200 series and every time I tried to suspend/hibernate it, it doesn't resume back or wake up. The power light is still on. The fan is still on. Even the num pad lock responds.
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Edited by: ADMIN

I contacted toshiba around Janurary. I had the same problem on my Satellite A215-S7428. I dont remember what they told me to do. It envolved taking ount the battery, going to some window and changint the power settings for the moniter, like how much power does the moniter use on battery and when it is plugged in. They were set very low, around 20% and I had to raise them to 100%. That seemed to help. But now it is starting again. I happens when the screen is closed and the computer sleeps. When I open the screen, it is black. I used to have to restart my laptop just so I could it, after I contacted the support and changed the power stuff, it came right up in around 10 sec. Now it takes around 30secs. So does anyone know how to access the power setting window i am taliking about?

Re: Satellite L40 - Black screen after updating BIOS

Hi everyone,
I have exactly the same problem as reported here:
http://forums.computers.toshiba-euro...threadID=35156
My portable is a Satellite L40-150 (Model PSL48E) It came with Vista and BIOS version 1.60
I updated the BIOS to version 5.50, because I wanted to install Windows XP. The BIOS update process went fine and the computer automatically restarted. Upon restarting, I entered the BIOS (pressing F2 key). I pressed F9 to load default settings and exited the BIOS, saving the changes.
The laptop restarted and the screen is now completely blank. Nothing appears in it.
I tried removing and then reinserting the RAM modules, but it didn't help.
So, I guess the only option is to return the laptop to a service center?
Why is Toshiba doing this? Are they doing this on purpose or what?
Regards.

I meant why is Toshiba releasing a BIOS upgrade that can render your laptop useless? (I've tried all the recovery methods they mention on their web, including turning on the laptop while pressing F12, but none of them work)
I've routinely upgraded the BIOS on all the computers I've owned through the years, and I've always reset the BIOS to its default settings right after upgrading. It's a procedure recommended by all manufacturers.
They all recommend to restore BIOS defaults after an upgrade because sometimes there can be some "leftover" configuration remaining from the previous BIOS version.
I upgraded the BIOS prior to installing Windows XP because it's the logical thing to do. Toshiba offers two different BIOS versions for my laptop, and the clearly state that one of them is compatible ONLY with Windows Vista, and the other one is compatible ONLY with Windows XP.
Could you tell me why should I install Windows XP on a laptop that has a BIOS designed for Vista? Common sense dictates that you should first upgrade the BIOS, and then install Windows XP.
I've contacted Toshiba's technical support and they will replace the laptop free of charge, because it's still under warranty.
I admit I'm satisfied with their customer care services, but I'm surely disappointed by their Quality Control. It has failed miserably in this BIOS release.
Regards.

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Hi can anyone please help
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Hello bodgerjohnny,
I had the same problem and resolved it... Here is my thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=61414&tstart=30
I hope your problem is just the same too...
Good luck!
Robert

Black screen after windows auto update

New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
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Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Black screen after startup - Satellite A105-S4334

it gives me black screen after windows logo display right after the appearance of the cursor, and nothing i can do except hold on the "Turn off" button, and then restart again, it shows the menu to whether to start in safe mode ... network mode ... normally or lastest know good windows start ....
when it starts for the second time it works fine, it does this all the time and now i'm reinstalling windows for the 2nd time (factory-state) any solution or explanation for this issue?

no, i didn't, nothing connected to it yet.
what trials i did:
i reinstalled my own windows XP and it didn't show this, but because the PowerSaver error msg. and returned back to the manufactuer state CD, and same black error occurs.
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1- when i do restart it doesn't happen
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Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
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Solved!
Go to Solution.

Hi Autoexit173,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
As you have mentioned that the system not booting, please try to remove the RAM and turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
Click here for the steps to remove the RAM and refer page number 40.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
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[SOLVED] Black screen after GRUB

Hello everyone
I was setting up a machine with E17 and was trying various DM's since none seemed to work. After attempting to use LightDM, I get a black screen after GRUB. I was trying to read the various logs at /var/log/ but I cannot understand them properly. I tried reinstalling entrance and LightDM with no luck. I even tried editing grub's entry appending '1' or 's' and still no dice. Any help would be appreciated.
Last edited by Linoman (2014-01-20 09:22:33)

Hi tnx for both answers.
I missed something important in Xorg.log. As you can see, fbdev and modesetting aren't loading as usual. I didn't check grub stuff, I don't think it's related, since loading in level 3 (text mode) I get a black screen but I can login as root and turn off the computer blindlessly.
[ 2.969] (II) LoadModule: "modesetting"
[ 2.969] (WW) Warning, couldn't open module modesetting
[ 2.969] (II) UnloadModule: "modesetting"
[ 2.969] (II) Unloading modesetting
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[ 2.970] (WW) Warning, couldn't open module fbdev
[ 2.970] (II) UnloadModule: "fbdev"
[ 2.970] (II) Unloading fbdev
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javex wrote:Post the content of the following files:
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No, I can't get it to work changing DM's. I'm not sure if I pacman -Syu before changing DM's another time. Maybe it wasn't LightDM's fault afterall.
Spider.007 wrote:Additionally; try booting without the 'quiet' entry that is in the kernel line by default; and disable https://wiki.archlinux.org/index.php/Ke … de_Setting too
Thanks for pointing out that. I didn't knew I had it on.
Last edited by Linoman (2014-01-11 21:34:08)

[Solved]Black screen after "waiting for udev uevents to be processed"

Hello friends,
Starting from late Dec., my laptop goes black screen after "waiting for udev uevents to be processed", after updating kernel to 2.26.32.*. The strange thing is that even the screen is black, the keyboard is working. For example, I can turn on/off the status lights of capslock and others. I guess something might be wrong with udev uevents configuration with regard to the latest kernel. I've noticed that in the new kernel, there are two drivers for intel integrated graphics. My laptop has a 855G, which is supposed to be functional by both drivers, at least according to the kernel description. Maybe because the udev is configured to use the second driver (for newer graphic chips), rather than the first driver, which caused the problem?
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Have a look here: http://bbs.archlinux.org/viewtopic.php? … 70#p695670

Black Screen After Windows 8 64-bit Upgrade (Clean Install) on TouchSmart IQ508A (IQ500 series)

Hi there,
Just installed Windows 8 and am getting a black screen after booting up like many others. I currently have disabled the graphics driver and this has solved the black screen issue but I can no longer use my web cam for Skype (although web cam works for W8 Camera App oddly).
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Black Screen after logging in locally to Windows 7 that previously had an open RDP session.

Here is what happens. I leave my home computer on (running Windows 7 Ultimate) and sometimes I will remote to it from another location (work, friends house, or wherever). When I return home, I will go to login, the screen then goes blank (no mouse cursor
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Hello,
The Windows Desktop Perfmon and Diagnostic tools forum is to discuss performance monitor (perfmon), resource monitor (resmon), and task manager, focusing on HOW-TO, Errors/Problems, and usage scenarios.
As the question is off topic here, I am moving it to the
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Hi
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Satellite L500 - black screen after manual or auto restart

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