Satellite L850 hard disk failure - warranty claim in Sri Lanka

My brother bought me a Satellite L850 from UAE a month ago.
But i am in sri lanka.
The problem now is the hard disk is failed to boot and it says to replace the hard disk.
I have the warrenty card with me.
My question is can i claim the warrenty in Sri Lanka?
Please help me soon ASAP.
Thank you.

Hi
If you did not purchase additional international warranty, the notebooks hardware problems can be fixed only in the country where the notebook has been purchased.
But as far as I know the parts like HDD or memory are user upgradable.
Maybe you dont need to send the notebook to UAE for a fix but maybe the guys would be able to send you an HDD under warranty conditions.
Here you can get all details about the ASPs available world wide.
http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/
I recommend you to contact the ASP and to ask for further assistance

Similar Messages

Hard disk failure E105-S1802 Satellite

My Satellite E105-S1802 is reporting a hard disk failure. This is basically a new laptop that I only use for typing documents and searching internet. Why is it already having hard disk problems? I'm currently in school and need this laptop everday.

hdd will fail early or late in their lives. back up all of your info onto an external hdd or cd/dvd immediatly. if your hdd fails and you didnt back it up you will lose everything forever. toshiba will cover the cost under warranty if you are still in the first year. toshiba will replace it and will not save your old one or the data on it so it is your resposibility to back it up before you send it.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Toshiba Satellite L650-07U, Hard disk failure and replacement

Hi all,
I have Toshiba Satellite L650-07U Laptop, Model: PSK1EC-0700Q with 4GB RAM, 650GB HD, Windows 7 Home Premium installed. At the time of first use, i made Recovery DVDs which took 4 blank DVDs using Recovery media creator.
From 2 weeks it is giving problem, at start its slowdown with every application, then suddenly it started Hard disk failure error and ask to backup important files. From that instant i did all my backup save in another portable Hard drive.
I had hiren boot CD, and ran RAM test and found it OK, and then run Hard Disk test and found few bad sectors at few certain point, As 650GB Hard disk was taking alot time of time for checking bad sectors, so i stopped that application.
First I tried Recovery DVDs to restore Windows, but it failed as Laptop DVD-Writer was unable to boot from those created DVDs (DVDs are OK as had checked it on Desktop computer DVD-ROM), Laptop DVD-Writer is also working as I test few more bootable CDs and it booted perfectly, but it is not booting from Recovery DVDs.
Than i tried to restore from Recovery partition using Factory restore settings, it erases all data and reinstall new and fresh copy of Windows 7 Home Premium. It works fine for few hours than again pops up Hard Disk Failure message again and again. I searched here in Toshiba Forum and have found similar problem with other members and finally decided that it need to replace Hard Disk with new one. As It is now two and a half month old, thats why i need to buy new Hard Disk for my Laptop.
I checked all partitions of drive using Hiren Boot CD, and had found that there are four default partitions in Toshiba original laptop drive,
One hidden partition of 1.5 GB
One hidden partition of almost 21 GB
One hidden partition of almost 12 GB
One partition of 561 GB, which was the original partition where windows 7 was installed along with all of my Data.
Now I want to replace faulty drive with a new one and have a lot of question in my mind which I need to share with you guys.
At the time of first use I installed Windows 7 64 bit edition, and made Recovery DVDs, and at second time of restore to factory setting I had installed Windows 7 32 bit. I have confusion about recovery DVDs (which is not booting from default DVD-Writer of Laptop), either it has 64 Bit recovery data or 32 bit? Or have both 64 and 32 bit Data.
Toshiba restore to factory setting without using any recovery DVD/USB is the best possible way to restore Windows 7, How can I make same recover hidden partitions from original/faulty hard drives to new hard drive partitions? Is this possible and how?
On Default hard drive there was one partition of 561GB instead of two or more partitions. Is this possible to split partitions in new hard drives instead of one big partition?
As Recovery DVDs are not able to boot from laptop default DVD-Writer, is it possible to open those DVDs on another System and copy tem in USB drive and use it for booting? If it is possible than please show me the steps for making bootable USB from these Recovery DVDs.
Thanks,
masterleous
Solved!
Go to Solution.

Satellite L650-07U (PSK1EC-07U00Q)
This site is for US computers. I doubt you'll get your questions for that Canadian model answered here.
There appear to be two recovery partitions. Maybe one for 32- and one for 64-bit Windows. Or maybe one is for English and the other for French.
Your User's Manual isn't much help either. You probably need to ask Toshiba tech support in Canada.
About all I have to offer is this: Be wary of drives with advanced-format technology. See my message about that.
-Jerry

Satellite A215-S7414 Hard Disk Failure

Hi. I purchased my laptop 16 months ago and this is the third time I have had hard Disk Failure. The first two times were in the first year and I received a new harddrive after sending it in to Depot for repair. Here we are the Third time and now Im outta warranty and apparently outta luck. Here are my many questions, first of all I didnt have the opportunity to back anything up, so if I were to replace the Hdd on my own, does that mean I would also have to purchase a new Vista package? Also, I have a Western Digital External harddrive that Im not using.....would that be of any assistance to me in trying to recover anything from the laptop?
Everyone tells me it is cheaper to just get a new one, but that isnt practical and I dont want to just trash a laptop that is only 16 months old.
Please help
Thank you
Model #PSAFGU0IU002

I'll try to answer the questions you've asked. First, you don't need to buy a new Vista package. You should call Toshiba customer service at (800) 457-7777 and order a set of recovery disks for your notebook. They will want the serial number and a credit card to cover the shipping and handling ($19.95 standard, $24.95 overnight). The recovery disks will restore the system to 'as-shipped' condition with all of the appropriate drivers and utilties. You can purchase a replacement drive reasonably from any number of sources. Replacing the hard drive is straightforward. You would remove the cover from the bottom, slide the drive out and transfer the hard drive 'caddy' to the new drive. Slip it in, boot from the recovery disks and away you go. You could install the old drive in an external USB housing and see if you can recover anything from it. I can't think of a role for your current external drive other than as additional storage.

Hard disk failure and warranty

I bought my Macbook in September '07, without the extended Apple Care warranty. My hard disk recently failed--after the computer shut itself off while attempting to wake from sleep while the DVD player was open and paused. (This particular sequence had happened before, without the subsequent hard disk failure.) Now I boot from my firewire backup, and disk utility and even the OSX install disk cannot find the internal drive. Instead I just hear this sound like a limping bird from that corner of the case.
At any rate, since my computer as a whole is outside the 1-yr warranty by now, I wanted to ask--can individual parts carry their own warranty, as well? Because this Macbook is still only lightly used, and it seems silly to suffer such a fate so soon.

Early hard drive failures tend to be random in nature. Of course older hard drives tend to suffer exponentially higher failure rates as the parts wear. I've had little used hard drives crash after less than 6 months. It just happens.
Unfortunately for you, the warranty isn't based on amount of use, but time from the date of purchase. Still - the cost of aftermarket replacement drives is so low that you could probably just purchase a new one at an almost nominal cost. You could by an equivalent replacement for about $60. You've already got the backup, so cloning it back to the new drive should be something you already know how to do.

G72 Hard Disk Failure and Replacement

I have had a HP g72 laptop for just over two years. Within the first year, right before the warranty expired, I had a charging issue that was resolved under warranty. Last year, I began to get warnings on startup that I had an imminent hard disk failure. I backed up most of the important things on my computer and kept using. Finally, it seems that my hard drive has failed for good. I have tried to restart my computer about 10 times and everytime I get the same message: insert boot disk and press any key. I am contemplating replacing the hard drive instead of the whole computer, but I am not sure what I need to do. Also, if this is such a problem, why hasn't HP done anything to fix it. It has been so frustrating with my HP laptops that I am considering going to another company. HELP!

Hard drives fail. That is why backup is so critical. HP does not even make hard drives so I am not sure what they could do to fix the general issue that hard drives are about the most fragile piece of technology that most people encounter.
You can get a replacement hard drive for under $75. This one would be good:
http://www.newegg.com/Product/Product.aspx?Item=N82E16822145455
Here is the Manual:
Manual
Hard drive replacement instructions start on page 4-8.
Did you make recovery disks? If not we can direct you to a place to download a Windows 7 image to use with your Key Code to replace your software.

A10 Hard disk failure and replacement - How do I use Recovery Disks?

I have a Satellite Pro A10 which has suffered a hard disk failure. I have replaced the hard disk drive (with a non-toshiba drive) but cannot load the operating sysytem etc from the recovery disks supplied with the computer when new. When starting the computer up with recovery disk No 1 in the CD drive I get the message "Invalid system disk, Replace the disk and then press any key" Any suggestions as to the remedy would be most welcome.

Hello Tony
Please check at first if your new HDD is properly recognized by BIOS. It yes you should prepare the HDD for installation. I recommend you to use some tool and make a partition on new HDD. If you want you can format it before you start the installations procedure.
I am pretty sure that after that the recovery installation can be done successfully.
Bye

Hard disk failure imminent

I have a Pavilion 1400-Z desktop. It was purchased last November. I have only had it for 2 months. Now everytime it reboots I get an error message about an imminent hard disk failure. It says in a message after I login that the hard disks reporting failure are volumes C:\,D:\
These are both partitions set up in single 500gb drive that were set up as part of the factory install.
Is there anything that can be done other than replacing this hard drive?
Obviously it is still under warranty. If replacement is the only solution, how do I go about getting the process started. I've barely gotten to use my new computer and it is already failing.
Failing Drive SATAO
Failing Attributer: #05
I am very disappointed that I continue to have hardware problems with factory installed HP components.

Since your computer is still under warranty, your best bet is to contact HP Customer Support and start the troubleshooting / repair process.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Hard disk failure HP G7000 laptop

Hi,
I'm getting hard disk failure on a HP G7000 laptop. The machine boots fine from DVD drive using a Linux boot disk.
Vista installed on machine.
No recovery disk was created when machine was first bought and any disks provided with the machine when bought can't be found.
The Vista licence tag is on the base of the machine so I have a licence key for Vista.
1. What type of hard drive do I buy as replacement? SATA 2.5 inch?
2. Can I use any Microsoft Vista install disk and type in the licence key on the base of the machine?
Thanks
Clive

Hi,
The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced. Or incase your unit OOW you can purchase a New Hard drive.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Hard disk failure - what does mean following error: failure ID 9cw77a-5km5t8-xd002k-60s903?

Hi,
Since 6 months I have HP Pavilion dv6 3180ec, running Win7 64-bit.
Recently the notebook restarted itself several times during last couple of days with a hard disk failure message (blue screen); after restart, a Hard disk diagnosis was requested however never properly started... So I run the test from BIOS and got following error message:
Hard disk test failed
Failure ID: 9CW77A-5KM5T8-XD002K-60S903
(interesting is that the SMART test passed successfully)
Does anybody knows, how severe the failure is? Is the change of HDD necessary? I would like to avoid the situation to send it to HP customer service for warranty check and have no notebook for a month, as the guys will not experience the same problem (actually even I am now writing the post on that notebook - and without any restart...)
THX
F.
This question was solved.
View Solution.

Hi,
If not a SMART error, this will either be a failure of the short or long Disk Self Test and really would indicate the drive should be replaced. There is no need to have to send the notebook in, as if you contact HP to arrange for a new HDD to be supplied to you under warranty, the drive will be sent out to you - you normally have to pay a deposit which is refunded when you return the defective HDD.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
The procedure for replacing the HDD is shown starting on Page 55 of your Maintenance & Service Guide.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Repeated Hard Disk failures

I purchased a Lenovo G450-2949 about 2 years ago with Windows & Home premium. Shortly after the warranty expired it experienced a hard disk failure. I replaced the disk and reloaded Windows 7. The disk failed again a few months later. I replaced it again and loaded Windows 8 on the machine only to experience another failure a few months later. The machine now runs but does not shut down properly causing a boot failure requiring depression of the "f1" key to restart Windows. I get regular messages that disk failure is imminent and suggestion that I backup and replace the disk...for the third time! Can anyone help with this issue??

It sounds like the cable to the drive might be going bad.
Have you checked in on replacing it?
Also, after checking the specs on this system, for the money that you have laid out on HDD's
You could have possibly bought you a new 64-Bit 8GB system. (Just a thought).
However, back to the issue.
Check the cable going to the drive, as I seriously doubt that the drives are all going bad.
This sounds like either:
Cable (or) Motherboard issue.
Also.
The drive that you put in the system, does the BIOS recognize its full capacity?
If not, then that could also be the cause of the issues, as if the BIOS does not recognize the full capacity, then that will certainly cause Windows to act up.
Carrzkiss

Hard disk failure id 9lpl3p-5m86mx-mfn55g-60tb03

hard disk failure id 9lpl3p-5m86mx-mfn55g-60tb03 this massage is showing in my DV6, when i am testing hard disk

You need to replace the hard drive in your unit and then reinstall the Windows operating system using the HP Recovery method.
Is your unit still under warranty?

IMac 27'' mid 2011 hard disk failure with FileVault 2

Hi,
Recently I had had some troubles with my iMac and everything is pointing out to the hard disk.
2 weeks ago I rebooted the iMac and i lost all my data because of a hard disk failure. The disk just got corrupted according to what i could see. From there, i had a lot of troubles trying to reinstall the last version of OS X (10.8). I indeed formated the disk and i even securely erased it. When I tried to reinstall it from external HD or from a USB key i usually (not always) got error in the final steps of installation. However, if i use the Recovery partition to install from Internet i ain't got no errors.
With OS X already installed, i also tried to encrypt the disk using FileVault 2 and i got an error again. This time, when 2 hours left to finish the encryption. Specifically this error: https://discussions.apple.com/thread/4218952?start=0&tstart=0 (Trying to encrypt but it always fails). It seems to be a common error which a lot of people is suffering, but i still don't know if my case is a hardware problem or, on the other hand, a software error.
I carried the iMac to the tech support in my city and they discarded a hardware problem. They gave format to the disk and installed OS X with no problem, so they told me to check if the iMac keep spitting some error or just it has any anomalous behavior. Actually it seems to run fine, no errors yet excepting FileVault 2, which is generating the same error.
I have always used FileVault without any kind problem (in all my macs, including this one), so could it be a Mountain Lion issue?

Back up all data immediately as your boot drive may be failing.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq "I/O error" | tail | open -f -a TextEdit
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command.
Normally the window will be empty. If you get output like this:
kernel[0] <Debug>: disk0s2: I/O error
the boot drive is failing, or there's some other hardware fault in the storage subsystem.

Hi, I have a hard disk failure so to recover my data I am using disk utility to restore the data on an external drive while booting from a second external hard drive. When I perform the operation it gives me an input/output error and stops. Any tips?

Hi, I have a hard disk failure so to recover my data I am using disk utility to restore the data on an external drive while booting from a second external hard drive. When I perform the operation and after having selected both my destination and source drives, the operation begins but soon fails due to input/output error. If I try to create an image of the drive it gives me the same error message. Any help would be much appreciated.

Disk Utility only creates a image of the drive, so it's no help getting exactly what you want, which is your files. If the file structure is messed up or the drive is failing then it's no help.
If you have a external boot drive and you can't access the internal non-booting drive though the typical Finder and windows to transfer your files via drag and drop methods, then you need to install Data Rescue on the external boot drive and it will do as best as it can to recover your files. (works on non-encrypted/non-Filevaulted drives only)
.Create a data recovery/undelete external boot drive
Are you sure you have hard drive failure, or that OS X isn't merely not booting?
Because if the drive is working physically, then there is a host of fixes
..Step by Step to fix your Mac
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

Music Files Deleted After Hard Disk Failure and First Sync After Hard Disk

Hi,
I recently had a hard disk failure and lost all of the data on my hard drive. I replaced the hard drive and reinstalled all of the software including iTunes. I am running Windows XP Home. The first time I plugged my iPod Nano into my computer after the hard drive replacement it synced to iTunes and since iTunes had no music files it deleted all of the music files on my Nano. How do I get them back and why on earth would iTunes do such a stupid thing??? My Nano contained many songs that I bought from iTunes and I want to get them back. I have found some third party software that will undelete the deleted files but it costs $69. I don't feel that I should have to pay to correct a defective feature in iTunes. Does Apple have an undelete utility? Can I redownload the songs that I purchased from iTunes?

*The first time I plugged my iPod Nano into my computer after the hard drive replacement it synced to iTunes*
When you connected did you get a message that your iPod was linked to another library, and then press Erase and Sync? When an iPod is set to update automatically and you connect to a computer with an empty iTunes and accept the message above it will erase the originals completely (as you have discovered). Also as you've seen, none of the recovery programs are particularly cheap so you have to decide if in your particular circumstances it's worth it to get your songs back. It may be if you have a lot of purchased tracks which you will have to pay to download again. If they came primarily from your CDs then it's most likely not as you can re-rip them.
*Can I redownload the songs that I purchased from iTunes?*
If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

Satellite L850 hard disk failure - warranty claim in Sri Lanka

Similar Messages

Maybe you are looking for