Save for Web and Device Grayed menu grayed out

Using Photoshop 11.0.1 (CS4) and Mac OSX 10.5.6), I have an action that saves a retouched file first as a high quality jpg and then as a optimized jpg for the web. It has worked fine in the past, but today when running the action I received a warning that the Export command was not available. I tried manually exporting the using the Save for Web and Devices menu item, but it is grayed out and not available. The file is sized to 1024 pixels on the longest side, no layers and in 8 bit mode.
So far I have done the following:
Trashed the Save for Web preference file
Repaired permissions
Scanned for viruses
Rebooted the system
Any other ideas short of a reinstall?

mcohran wrote:
Any other ideas short of a reinstall?
Trash Photoshop preferences.
Repair Permissions.
Check on available disk space.

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jdldn wrote:
> Ive used the slice tool to mark out the images for
exporting from my Fireworks
> document.
>
> Does Fireworks have a 'Save for Web and Devices' feature
like Illustrator
> does? I want to have the 4-up display where you can see
the original image and
> file size in one section and use the others to vary the
JEPG/ GIF settings to
> get the best combination of file size and image quality.
I want to be able to
> save different settings for each slice (as you can do in
Illustrator).
>
> I cant find this feature but it seems weird that a web
image optimization
> program wouldn't have it. I tired opening my file with
Illustrator and
> Photoshop but the slices wernt imported aswell.
>
> Ive got CS3, is this option in CS4?
> thanks
>
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HTH
Jim Babbage - .:Community MX:. & .:Adobe Community
Expert:.
http://www.communityMX.com/
CommunityMX - Free Resources:
http://www.communitymx.com/free.cfm
.:Adobe Community Expert for Fireworks:.
Adobe Community Expert
http://tinyurl.com/2a7dyp
.:Author:.
Lynda.com -
http://movielibrary.lynda.com/authors/author/?aid=188
Peachpit Press -
http://www.peachpit.com/authors/bio.aspx?a=d98ed798-5ef0-45a8-a70d-4b35fa14c9a4
Layers Magazine -
http://www.layersmagazine.com/author/jim-babbage

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Mac OS X 10.6.4
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Definitely – it may or may not help but it’s easily done (command-alt-
shift on starting the program).
Though it is somewhat annoying having to recreate the Preferenes-
settings one has changed and getting the Tools back to the preferred
settings.
If you should trash your prefs just don’t forget to save your custom
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Window >> Layer comps
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Save for web and devices saves its own prefs to retain the last active settings. When it can't do that, it will fail. You may wish to grant write permissions to the Documents and Settings\App Data\Adobe\ Save for Web folder. The same applies to Device Central...
Mylenium

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Hello
I am running photoshop cs4 on windows vista
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Hi again, rego.
I did a bit of searching and someone had a similar problem as you where simply deleting the pref file via key command didn't work. A user suggested to first zip the Save for Web preferences and then delete the preferences. I am not sure what zipping the file does but basically they are suggesting delete the preferences manually.
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Honestly, I haven't had problems with reading/writing files to/from network drives, but I have read on this forum that there are times when it causes problems for people.
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Save for Web and Device Grayed menu grayed out

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